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Remote Email Customer Service Jobs in Portland, OR

Getaway

Customer Representative

Portland, OR · Remote

$30K - $50K/yr

... service. Key Responsibilities * Respond promptly and professionally to client inquiries via email ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

The Hackett Group

Consultant

Portland, OR · Remote

$21 - $26/hr

... calls, emails, and live chats. Their main goal is to provide exceptional customer service and ... Remote from home work; consistent internet connection required; professional home office with ...

HMG Careers

Sales and Service Agent Remote

West Linn, OR · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Agent

Cornelius, OR · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Showing results 21-40

All JobsEmail Customer Service JobsRemote Email Customer Service JobsRemote Email Customer Service Jobs in Portland, OR

Remote Email Customer Service information

See Portland, OR salary details

$10

$19

$28

How much do remote email customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote email customer service in Portland, OR is $19.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.16 per hour, depending on experience, location, and employer.

What is a remote email customer service?

A Remote Email Customer Service job involves assisting customers via email, addressing their inquiries, resolving issues, and providing support for products or services. This role requires strong written communication skills, attention to detail, and the ability to respond professionally and efficiently. Agents typically work from home or any remote location, using company-provided tools and guidelines. The focus is on delivering clear, helpful, and timely responses to ensure customer satisfaction.

What does a remote email customer service do?

A typical day involves responding to customer inquiries, resolving issues, and providing information or guidance via email. You will generally work within a set shift, collaborating with team members through digital communication tools, and logging interactions in internal systems. While the role is highly independent, there are often regular virtual meetings, ongoing training sessions, and opportunities to share feedback or best practices with colleagues. The work can be fast-paced, as you may be required to handle multiple conversations simultaneously while maintaining a high standard of professionalism and accuracy. This environment helps develop valuable skills in time management, communication, and problem-solving.

What are the key skills and qualifications needed to thrive in remote email customer service?

To thrive as a Remote Email Customer Service representative, you need excellent written communication skills, attention to detail, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-focused mindset are valuable soft skills in this role. These qualifications ensure timely, accurate, and empathetic support for customers, which is crucial for customer retention and positive brand reputation.

What are popular job titles related to Remote Email Customer Service jobs in Portland, OR?

For Remote Email Customer Service jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Remote Email Customer Service jobs in Portland, OR look for?

The top searched job categories for Remote Email Customer Service jobs in Portland, OR are:

What cities near Portland, OR are hiring for Remote Email Customer Service jobs?

Cities near Portland, OR with the most Remote Email Customer Service job openings:

Remote Email Customer Service jobs near you
Infographic showing various Remote Email Customer Service job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $41,463 per year, or $19.9 per hour.

Remote Support Service Specialist

Thrive Communities

Aloha, OR • On-site, Remote

$28 - $38/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 22 days ago

Job description

At Thrive Feel Seen !!
One Of Our major objective at Thrive Communities LLC is to be the most trusted property management partner by delivering exceptional results for our client and enhancing the quality of life for our residents.
Our Motto is : Great Service, Great Workers. We are committed to doing what is right and our sense of responsibility and cooperation build communities where residents feel at home and coworkers are inspired to develop their intellectual ability to attend to customers better and give a premium service.
As we grow further, we are actively looking to add a Remote Support Services Specialist to our growing support staff. This Role at Thrive community LLC will provide you with the opportunity to make a meaningful difference in supporting residents, property teams and internal operations whilst helping deliver a great service experience Thrive is famously Known for.
Job Position Summary.
The Remote Support Services Specialist is the first point of contact for residents, prospective residents, vendors, property teams and internal departments. This position provides professional support, organizes service requests, maintains accurate records, and assists with daily operating duties.
The right candidate is very orgnized, comfortable with multi tasking, customer service and customer Relations, must be able to work independeltly in a remote enviiroment.
Main responsibilities Include:
  • Resident & Client Services
  • Assist residents, consumers, and vendors with telephone, e-mail and online communications inquiries.
  • Provide timely and Professional solutions based service
  • Assist with service inquiries, account questions, scheduling, general needs
  • Deliver a good customer experience through clear and transparent communication and make sure to refer difficult or other issues to the appropriate departments for proper handling.
  • Coordinating Services
  • Coordinates and tracks service requests from start to finish.
  • Schedule appointments, update residents and property teams.
  • Ensure timely follow up by liaising with internal departments and service suppliers;
  • Keep track of service history and open requests.
  • Support business processes that enhance service delivery and resident satisfaction.

Administrative Support:
  • Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date.
  • Data entry, records management and administrative support.
  • Report and record keeping for support activities.
  • Comply with Company policies, practices and data privacy standards.
  • Together we work
  • Work with property management teams and other internal departments.
  • Participate in team meetings, training and professional development opportunities.
  • Identify process improvement and service quality possibilities.
  • Help build a good, collaborative and service culture in the workplace.

Required Qualifications:
  • GED or high school diploma or equivalent.
  • Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field.
  • Excellent written and verbal communication skills.
  • Excellent organizational and time management skills.• Strong organizational and multi-tasking skills.
  • Attention to detail and a devotion to accuracy.
  • Experience with Microsoft Office Suite, Google Workspace and web based business applications.
  • A good high speed internet connection and a dedicated work area.
  • Independent, self-starting, and able to connect with a distant team.
  • Preferred Qualifications A. A. or B. A.
  • Experience in property management, multi-family housing, resident services, hospitality, customer assistance or other relevant businesses.
  • Experience using CRM, ticketing, property management or customer service software.
  • Experience working with remote/distributed teams.• Excellent dispute resolution and problem solving skills.

What is success?
  • Successful Support Services Specialists are always:
  • Provide great resident and client experience.
  • Keep records accurate and clean.
  • Troubleshoot difficulties proactively and efficiently.
  • Deliver on productivity, quality and service objectives.
  • Operational excellence and team support goals.
  • Advantages - At Thrive Community, we are dedicated to the healthy growth and overall well-being of our associates.

Benefits at Thrive Community LLC:
  • Salary: Competitive.
  • Home office setting and flexible working
  • Medical, Dental & Vision Insurance 401(k) business match retirement plan.
  • Vacations & Time Off
  • EAP, Employee Assistance Program Professional Development Reimbursement
  • Opportunities for training and career advancement at all times.
  • Staff health & wellness services
  • Collaborative and inclusive work environment to Grow.

Why Join Thrive Community Team.
Our Thrive principles are easy and simple. The Right Thing. Do work you can be proud of. Be a great person to work with .
We have a proud history of providing a place where individuals can develop great professions, construct healthy communities and make a difference every day.
If you are a people person, enjoy helping others, solving problems, and giving outstanding service as a team player, we want to hear from you.
Equal Opportunity Employer.
Thrive Communities is an Equal Opportunity Employer. We work to create a diverse, inclusive and inviting environment. Qualified applicants shall be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap, genetic information or veteran status in accordance with applicable laws.

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