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Remote Email Customer Service Jobs in Edmonton, AB

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Remote Email Customer Service information

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$10

$21

$47

How much do remote email customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote email customer service in Edmonton, AB is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $23.56 per hour, depending on experience, location, and employer.

What is a remote email customer service?

A Remote Email Customer Service job involves assisting customers via email, addressing their inquiries, resolving issues, and providing support for products or services. This role requires strong written communication skills, attention to detail, and the ability to respond professionally and efficiently. Agents typically work from home or any remote location, using company-provided tools and guidelines. The focus is on delivering clear, helpful, and timely responses to ensure customer satisfaction.

What does a remote email customer service do?

A typical day involves responding to customer inquiries, resolving issues, and providing information or guidance via email. You will generally work within a set shift, collaborating with team members through digital communication tools, and logging interactions in internal systems. While the role is highly independent, there are often regular virtual meetings, ongoing training sessions, and opportunities to share feedback or best practices with colleagues. The work can be fast-paced, as you may be required to handle multiple conversations simultaneously while maintaining a high standard of professionalism and accuracy. This environment helps develop valuable skills in time management, communication, and problem-solving.

What are the key skills and qualifications needed to thrive in remote email customer service?

To thrive as a Remote Email Customer Service representative, you need excellent written communication skills, attention to detail, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-focused mindset are valuable soft skills in this role. These qualifications ensure timely, accurate, and empathetic support for customers, which is crucial for customer retention and positive brand reputation.

What are popular job titles related to Remote Email Customer Service jobs in Edmonton, AB?

For Remote Email Customer Service jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Remote Email Customer Service jobs in Edmonton, AB look for?

The top searched job categories for Remote Email Customer Service jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Remote Email Customer Service jobs?

Cities near Edmonton, AB with the most Remote Email Customer Service job openings:

Remote Email Customer Service jobs near you
Infographic showing various Remote Email Customer Service job openings in Edmonton, AB as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution, with an average salary of $43,710 per year, or $21 per hour.

Customer Experience Representative

Edmonton, AB • On-site, Remote

Ainsworth Inc.
See more jobs at Ainsworth Inc.external

Full-time

Medical, Dental, PTO

Re-posted 2 days ago

Job description

If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today! 
 
Job Summary:
 
At GDI Ainsworth, our customers are our top priority.  As Customer Experience Representatives (CER’s) you will believe in high-quality customer experiences.  Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve our GDI Ainsworth clients requests.  We are looking for candidates who enjoy a challenging workday and who love helping customers.
 
Key Responsibilities:
 
  • Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites. 
  • Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued. 
  • Engaging in active listening with callers, confirming or clarifying information. 
  • Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms.   
  • Create and complete work order requests on all incoming calls and email requests.   
  • Manage Work Order requests, close outs from client platforms to ensure SLA requirements are met. 
  • Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner 
  • The CER is to monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department. 
  • Adhere to the Company’s Quality System operating procedures. 
  • Perform other duties as assigned by Management. 
Qualifications:
 
  • 1-3 years of previous experience in a customer service/support role preferably within a service industry 
  • College/university graduate or equivalent work experience 
  • Experience working in HVAC/Building Automation industry or a related field is an asset.  
  • Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required 
  • Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Must be available to attend and successfully complete a two (2) week full-time paid training program. 
 Availability:
Available to work morning, afternoon, and rotational weekend shifts (Saturday).  
 
Why work at GDI Ainsworth? 
 
GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
 
Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
Flexibility: Hybrid working models, where applicable
Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
 
While we appreciate all the applications we receive, we advise that only candidates under consideration will be contacted.
 
GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
 
GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.