Remote Email Chat Support Jobs in Spring, TX (NOW HIRING)

If you're driven and looking for a collaborative workplace that makes a difference, you just might be a fit for Fairfield! We are a leader in the multifamily housing industry and we're passionate about creating exceptional apartment living. As we continue to grow, we're dedicated to investing in our people. Our culture is built on trust, support, and the drive to do great work. Whether you're launching your career or bringing years of experience, you'll find opportunities to make an impact, develop your skills, and be part of something bigger. Come build your future with us!

The Centralized Leasing Specialist supports leasing performance across multiple multifamily communities by delivering consistent prospect engagement, coordinating leasing activities, managing application and lease processes, and ensuring a seamless customer experience from first inquiry through move-in. This role combines customer service, operational accuracy, and technology-enabled leasing support in a centralized environment.

This is a fully remote role. Preference will be given to candidates who can work from regions that align with Fairfield's established market presence in the Central Time Zone.

Below is a snapshot of what this role is all about. While there is more to it, this is the core focus.

Prospect Engagement

Support prospect communications across phone, email, chat, and SMS.
Qualify leads, answer questions, and maintain CRM records.
Deliver timely and professional customer communications.
Identify prospect needs and escalate issues when appropriate.

Tour Coordination

Schedule and coordinate onsite and virtual tours.
Send confirmations, reminders, and follow-up communications.
Re-engage no-shows, cancellations, waitlisted prospects, and completed tours.
Partner with onsite teams to ensure a seamless leasing experience.

Application & Lease Support

Send application materials and assist with required documentation.
Review applications for completeness, authenticity, and eligibility.
Complete RFTA packets and submit documentation for voucher holders.
Generate, distribute, review, and follow up on leases and related documents.

Move-In Coordination

Set up fees, update ledgers, and support payment collection activities.
Coordinate move-in scheduling and required documentation.
Communicate next steps to approved applicants and support resident onboarding.

Systems & Compliance

Maintain accurate records across leasing and property systems.
Monitor reporting requirements and system updates.
Support compliance, eligibility review, and fraud detection efforts.
Identify opportunities to improve workflows and leasing efficiency.

We're all about creating communities that people are proud to call home. Being a part of Fairfield means more than a rewarding career with personal growth. It's a partnership, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we're proud to reflect that in our culture.

• Driven by Vision: We are a vertically integrated operator and investment manager in the multifamily sector with in-house development, construction, acquisition, and property and asset management services. As we continue to grow, we want you to grow with us.
• Career Growth & Learning: Fairfield values new ideas at every level. We offer training, coaching, and mentoring to help associates develop their careers and inspire them to create change for the better.
• Culture of Collaboration: Enjoy a professional, supportive environment where we work together to drive meaningful impact.
• A Company that Cares: We are proud to offer robust benefit packages with a focus on both quality of care and affordability. We offer competitive compensation plans, 401(k) matching, and paid time off, including sick days and volunteer time off (VTO) to support causes that matter to you.

Education & Certifications

High school diploma or equivalent required.

Experience

2-4 years of experience in leasing, customer service, sales, or operations preferred.
Multifamily housing experience strongly preferred.
Experience with property management systems, leasing platforms, and AI-supported platforms preferred.
Experience managing customer interactions through multiple communication channels.
Experience supporting administrative, documentation, or compliance-driven processes preferred.

Skills & Competencies

Prospect Engagement & Customer Service Excellence
Leasing Support & Lead Qualification
Tour Scheduling & Coordination
Application Review & Documentation Management
Lease Preparation & Execution Support
Move-In Coordination
CRM Platform Proficiency
Property Management Systems Knowledge
AI-Supported Platform Utilization
Attention to Detail
Compliance & Process Accuracy
Fraud Detection Awareness
Written Communication Skills
Verbal Communication Skills
Time Management, Prioritization & Organizational Skills

Ready to make an impact? Apply today!

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Estimated Rate of Pay:
$24.00 - $27.00
This position is non-exempt; the range above reflects hourly rates.

The pay range displayed for this position is determined by skills and experience required, location and job complexity*. Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements:

• Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)
• Matched 401(k)
• Medical, dental & vision insurance
• Flexible spending account
• Life insurance

* Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.