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Remote Email Chat Support Jobs in Rome, NY (NOW HIRING)

Talkiatry

Psychiatrist - Part Time/Full Time

Rome, NY · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

Talkiatry

Psychiatrist - Part Time/Full Time

Utica, NY · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

Stardog

Solutions Architect AFRL - Rome, NY

Rome, NY · On-site +1

... support countless applications. One of Fast Company 's prestigious Most Innovative Companies ... You must have strong communication skills as much of our interactions will be over email and chat ...

Stardog

Solutions Architect AFRL - Rome, NY

Rome, NY · On-site +1

... support countless applications. One of Fast Company 's prestigious Most Innovative Companies ... You must have strong communication skills as much of our interactions will be over email and chat ...

Technergetics

AI/ML Engineer III

Rome, NY · On-site +1

$125K - $175K/yr

AI supports our decision-making, but all decisions about who advances to a first or second ... Remote candidates outside a commutable distance to Utica/Rome will still be considered but may need ...

Technergetics

AI/ML Engineer III

Utica, NY · On-site +1

$125K - $175K/yr

AI supports our decision-making, but all decisions about who advances to a first or second ... Remote candidates outside a commutable distance to Utica/Rome will still be considered but may need ...

Technergetics

AI/ML Engineer III

Utica, NY · On-site +1

$125K - $175K/yr

AI supports our decision-making, but all decisions about who advances to a first or second ... Remote candidates outside a commutable distance to Utica/Rome will still be considered but may need ...

All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Rome, NY

Remote Email Chat Support information

See Rome, NY salary details

$13

$24

$42

How much do remote email chat support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote email chat support in Rome, NY is $24.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.88 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What job categories do people searching Remote Email Chat Support jobs in Rome, NY look for?

The top searched job categories for Remote Email Chat Support jobs in Rome, NY are:

What cities near Rome, NY are hiring for Remote Email Chat Support jobs?

Cities near Rome, NY with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $51,297 per year, or $24.7 per hour.

Remote Travel Customer Service Representative

Rudyb Travel

Utica, NY • Remote

$16.25 - $22.25/hr

Full-time

Re-posted 3 days ago

Job description

About the job

About The Role

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

  • Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
  • Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
  • Provide accurate and timely information regarding destinations, travel requirements, and agency policies
  • Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
  • Proactively follow up with clients before and after travel to ensure a positive experience
  • Address client concerns with empathy, professionalism, and solution-oriented thinking
  • Maintain accurate documentation and update booking systems as required

Qualifications & Skills

  • Excellent verbal and written communication skills
  • Customer service experience (travel, hospitality, or service-related experience preferred)
  • Strong organizational skills and attention to detail
  • Comfortable using technology and learning new systems and booking platforms
  • Reliable, proactive, and able to manage multiple client requests efficiently
  • Genuine interest in travel and helping clients plan memorable experiences

What We Offer

  • 100% remote work environment
  • Flexible scheduling options
  • Opportunities for professional growth within the company
  • Access to travel perks and industry-related discounts
  • Supportive team culture with ongoing training and development

Apply Today

Interested candidates are encouraged to apply today and join our remote travel support team.

Equal Opportunity Employer

Rudyb Travel is an equal opportunity employer committed to diversity and inclusion.

Apply