Remote Email Chat Support Jobs in Pawtucket, RI (NOW HIRING)

The Human Resource Consultant is responsible for providing a wide range of human resource functions to our clients, including but not limited to, processing payroll, crafting/updating employee guidelines and handbooks, advising on federal and state regulatory compliance and reporting, conducting HR Assessments, and leading compensation projects. The HR Consultant consults and collaborates with clients on a full spectrum of HR issues while leveraging your knowledge of Solex HRC services, goals, and objectives. This is a fast-paced position, that requires superb communication and written skills, as well as a high level of attention to detail. Our clients have locations and employees across the United States with a concentration in New England. The position is a remote role but MUST be able to travel (commute/drive) to clients' offices as needed within a commutable distance.  

Responsibilities

• Provide advisory and consultancy service to clients on a range of human resources issues, procedures, and policies consistent with their employee guidelines, policies, and federal and state legislation.
• Collaboratively create solutions from a holistic HR systems and process thinking perspective within a relevant context.
• Develop, interpret, and evaluate employee guidelines and policies
• Investigate and respond to client inquiries regarding human resources concerns in a timely manner, while ensuring client satisfaction.
• Assist with a range of employment relations queries and projects, providing advice, coaching, and counseling on dispute resolution, disciplinary investigations, and other instances of conflict to clients.
• Work closely with Practice Manager to ensure smooth transition and escalation of issues to ensure that all issues raised by clients are followed up as appropriate.
• Plan and conduct HR assessments; evaluate findings and prepare and present the results and recommendations to clients in the form of oral and written communications.
• Take responsibility for the successful and timely completion of human resources relations projects and priorities, as allocated.
• Assist in the development of comprehensive job descriptions that will assist clients in making FLSA, ADA and pay equity decisions.
• Perform client training on various HR policies, procedures, and compliance requirements
• Act as internal liaison on cross functional team projects and client inquires.

• Maintains knowledge of industry trends and employment legislation and ensures client's compliance.
• Support HR Practice Manager to train and develop junior team members by forming supportive coaching relationships
• Maintain regular and punctual attendance
• Travel to client sites within the New England area

Qualifications

To perform this job successfully, an individual must be willing and able to perform each essential responsibility satisfactory

• Four-year degree in Human Resources or equivalent relevant experience
• Must be able to follow documented guidelines that establish standards in proper standard operating procedures to ensure consistency in deliverables and outcomes
• Experience in interpreting, advising, analyzing, and implementing policies and procedures
• Thorough understanding and knowledge of employment legislation
• Employee relations expert; must possess consulting skills to effectively address and advise on key issues with clients in various industries, locations and at all levels, such as executive leadership and line managers/supervisors.
• Strong HR background;

• The verbal communication skills to communicate with a diverse client group and strong grasp of what information can be communicated through email versus what should be communicated verbally
• Ability to manage difficult conversations and articulate ideas in a clear and concise manner and summarize complex information in a simple format that conveys the salient points
• Extraordinary task-switching ability; changing focus from one course of action to another often non-related course of action; without losing track of the initial task
• The ability to research, analyze and reason logically within tight and conflicting timeframes
• Demonstrated ability to take initiative
• Project management experience; i.e. implementing a project from conception to completion
• Strong computer proficiency; strong knowledge of Microsoft Office, particularly Outlook, Excel, PowerPoint Word and Teams365.
• Strong ability to conduct virtual meetings with clients and colleagues, with a requirement to use video-based technology daily.
• Results driven
• Strong level of influence and effective leadership skills with the ability to inspire collective success
• Excellent business acumen, organizational, problem-solving, responsiveness and exceptional project and time management skills
• Keen eye towards attention to detail, strong administrative, technical, and analytical skills
• Reliable with a high degree of confidentiality and integrity
• Thrives in a fast-paced environment and can adapt at prioritizing responsibilities and tasks to effectively meet deadlines
• Personable, a good listener and can effectively communicate with all staff and client types through both written and verbal means
• Works efficiently both independently and as a member of a larger team
• Willing and flexible to help with any urgent issues that happen to arise at the firm, even if they are outside the immediate scope of the role
• Ability and desire to mentor and coach junior HR team members
• Collaborative, flexible, positive approach to working within the department and with management
• Commitment to undertaking continued professional development

This role is not eligible for visa sponsorship

Solex HRC, is an equal opportunity employer. Solex HRC, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.