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Remote Email Chat Support Jobs in Pawtucket, RI (NOW HIRING)

The Williams Agency

Remote Insurance Agents

Providence, RI · On-site +1

$30K - $160K/yr

To support our agents in building meaningful, sustainable careers while changing lives -- starting ... If you're curious about what's possible here, let's chat! By submitting this form, you agree to ...

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All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Pawtucket, RI

Remote Email Chat Support information

See Pawtucket, RI salary details

$14

$25

$43

How much do remote email chat support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote email chat support in Pawtucket, RI is $25.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What are the most commonly searched types of Email Chat Support jobs in Pawtucket, RI?

The most popular types of Email Chat Support jobs in Pawtucket, RI are:

What are popular job titles related to Remote Email Chat Support jobs in Pawtucket, RI?

For Remote Email Chat Support jobs in Pawtucket, RI, the most frequently searched job titles are:

What job categories do people searching Remote Email Chat Support jobs in Pawtucket, RI look for?

The top searched job categories for Remote Email Chat Support jobs in Pawtucket, RI are:

What cities near Pawtucket, RI are hiring for Remote Email Chat Support jobs?

Cities near Pawtucket, RI with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Pawtucket, RI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,721 per year, or $25.3 per hour.

Benefits Account Specialist (Fully Remote)

McQuade Organization

Pawtucket, RI • Remote

Full-time

Re-posted 4 days ago

Job description

Key Responsibilities Assist clients and employees with benefits enrollment and account setup Explain available benefit options in a clear and professional manner Conduct virtual meetings and communicate with clients by phone, email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build strong professional relationships with clients and team members Participate in virtual training and team meetings Stay current on benefit offerings, enrollment procedures, and company guidelines Maintain a professional and customer-focused approach in all interactions

We’re looking for someone who: -Enjoys helping people and providing great customer service -Has strong communication skills (we’ll help you improve even more) -Is dependable, organized, and willing to learn -Is comfortable using a computer, Zoom, and basic online tools -Can work independently in a remote environment -Brings a positive attitude and strong work ethic No prior experience in insurance or enrollment is required—we provide full training.

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