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Remote Email Chat Support Jobs in Middle River, MD

ForgeFit

Remote Customer Service Specialist

Baltimore, MD · On-site +1

$17 - $22.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

TEKsystems

Service Desk Manager

Catonsville, MD · Remote

$50/hr

... phones, email, chat, self-service, ticket triage, issue resolution, escalation, customer ... Ensures the operation can process 150,000+ annual tickets, support 8 a.m.-8 p.m. Monday through ...

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All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Middle River, MD

Remote Email Chat Support information

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$13

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$41

How much do remote email chat support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote email chat support in Middle River, MD is $24.45, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.63 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

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Remote Email Chat Support jobs near you

Chat Support Specialist (Remote)

Schafer Manufacturing Co

Baltimore, MD • Remote

Full-time

Posted yesterday

New

Job description

Schafer Manufacturing Co is seeking a Chat Support Specialist to join our team. As a Chat Support Specialist, you will be responsible for providing excellent customer service and technical support to our clients via online chat. This position is fully remote and offers a flexible work schedule.

Key Responsibilities:
  • Respond to customer inquiries and provide support via online chat
  • Troubleshoot technical issues and provide solutions
  • Escalate complex issues to the appropriate department
  • Document customer interactions and resolutions
  • Maintain a high level of customer satisfaction
  • Collaborate with team members to improve processes and customer experience
Qualifications:
  • Excellent communication skills, both written and verbal
  • Strong problem-solving abilities
  • Ability to work independently and collaboratively in a remote environment
  • Knowledge of manufacturing processes is a plus

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