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Remote Email Chat Support Jobs in Edison, NJ (NOW HIRING)

Fabric

Customer Support Specialist

New York, NY · On-site +1

$60K - $78K/yr

You'll work primarily through live chat and email, while partnering closely with Product ... Ability to work independently in a remote environment and collaborate effectively across teams.

Macmillan

Technical Analyst (Contractor)

Manhattan, NY · Remote

$28 - $35/hr

The analyst will support users by phone, email, chat, and remote support tools while managing incidents and requests in accordance with established Service Level Agreements (SLAs). This is a 3-month ...

APL Associates

Be Seen First

Live Chat Agent

New York, NY · Remote

$26 - $31/hr

Perform other administrative or customer support duties as assigned. Qualifications * Excellent ... Comfortable working independently in a remote environment. * Strong attention to detail and ...

Posted today

Medsender

Customer Support Specialist

New York, NY · On-site +1

$60K - $80K/yr

Respond to customer questions and issues with urgency, clarity, and empathy via email/chat (and ... Support onboarding and training (as needed): Help new users become confident in Medsender through ...

Remotetravelcareers

Travel Customer Support

New York, NY · Remote

$18.50 - $23.75/hr

Provide clear and friendly support through phone, email, or chat. * Answer basic travel questions ... Remote -- Full-time or Part-time Benefits: * Flexible schedule opportunities * Work from home

Ziff Davis

Email Marketing Coordinator

New York, NY · On-site +1

In this full-time, 100% remote role, you will be responsible for the day-to-day execution of our ... Track and analyze key email metrics to provide actionable insights that support the sales pipeline ...

Mondo

Manager IT/ Senior System Administrator

Manhattan, NY · Remote

$90K - $100K/yr

... email, chat, and in-person channels. * Deliver L1 and L2 support for Windows and macOS hardware ... Support remote onboarding and offboarding for new hires across global offices. Qualifications * 5 ...

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

... across email, live chat, and support ticketing platforms. - Work cross-functionally with ... remote work environment. - Comfortable with CRM tools (like HubSpot, Salesforce, or Zendesk) and ...

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All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Edison, NJ

Remote Email Chat Support information

See Edison, NJ salary details

$14

$26

$46

How much do remote email chat support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote email chat support in Edison, NJ is $26.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.38 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What are the most commonly searched types of Email Chat Support jobs in Edison, NJ?

The most popular types of Email Chat Support jobs in Edison, NJ are:

What are popular job titles related to Remote Email Chat Support jobs in Edison, NJ?

For Remote Email Chat Support jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Email Chat Support jobs in Edison, NJ look for?

The top searched job categories for Remote Email Chat Support jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Remote Email Chat Support jobs?

Cities near Edison, NJ with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Edison, NJ as of September 2026, with employment types broken down into 83% Full Time, 8% Part Time, 5% Temporary, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $56,089 per year, or $27 per hour.

Customer Support Specialist

New York, NY • On-site, Remote

Fabric
See more jobs at Fabricexternal

$60K - $78K/yr

Full-time

Posted 26 days ago

Job description

Customer Support Specialist
Financial Services and Mobile App Chat Support
Customer Support plays a central role in how families experience Fabric by Gerber Life. As we continue building financial products designed to make planning for the future simpler and more accessible, this team helps customers navigate important moments with clarity, confidence, and care.
This Customer Support Specialist will support customers across our financial services and mobile-app experiences, with an initial focus on custodial investment accounts. You'll work primarily through live chat and email, while partnering closely with Product, Engineering, Operations, and other teams to resolve customer issues, identify recurring friction, and help improve the systems and experiences behind the scenes.
We're looking for someone who can move quickly without losing the human element - someone who is comfortable working through ambiguity, can turn customer conversations into useful insights, and can collaborate thoughtfully across teams as products and priorities evolve.
Your day-to-day:
  • Support customers through live chat and email, with limited phone support as needed.
  • Help customers navigate account access, servicing, identity verification, transactions, and other product-related questions.
  • Communicate clearly and empathetically, especially when issues are complex, sensitive, or require additional investigation.
  • Complete recurring operational and account-servicing processes accurately and consistently.
  • Prioritize work based on customer impact, urgency, risk, and service-level expectations.
  • Identify recurring customer friction and help improve macros, documentation, workflows, and help content.
  • Escalate product and technical issues with clear context and partner with Product, Engineering, Operations, and other teams to support resolution.

What you'll bring to the table:
  • 2-3 years of customer support experience in a digital environment, preferably through live chat and email.
  • Strong written and verbal communication skills.
  • Experience investigating customer issues that require follow-up or coordination across teams.
  • Strong attention to detail and comfort managing both customer conversations and recurring operational work.
  • Ability to stay calm, clear, and empathetic during challenging customer interactions.
  • Comfort working through ambiguity and learning new products, systems, and processes.
  • Ability to work independently in a remote environment and collaborate effectively across teams.
  • Curiosity about financial products, mobile applications, and customer experience.

Bonus points if you have:
  • 1+ years of experience in financial services, fintech, banking, investments, insurance, or another regulated industry.
  • Experience with custodial or investment accounts, payments, identity verification, or account servicing.
  • Experience using Intercom or a similar customer-support platform.
  • Experience improving support documentation, workflows, or operational processes.
  • Familiarity with AI-enabled support or productivity tools.

Salary Range: $60,000-$78,000

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