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Remote Email Chat Support Jobs in Decatur, IN (NOW HIRING)

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... customer support. · Work with inside support team to solve customer problems. · Prepare and ... remote jobs. - All emails will come from a Brehob.com address, not a Gmail address. - We will never ...

Customer Solutions Specialist

Fort Wayne, IN · On-site +1

$17.96 - $24.23/hr

... let's chat - Apply Today! Perks * Parts Town Pride - check out our virtual tour and culture ... emails, while consistently delivering an exceptional customer experience from start to finish

Customer Solutions Specialist

Fort Wayne, IN · On-site +1

$17.96 - $24.23/hr

... let's chat - Apply Today! Perks * Parts Town Pride - check out our virtual tour and culture ... emails, while consistently delivering an exceptional customer experience from start to finish

The Sales Analyst Intern supports various internal teams, including Sales, Finance, Accounting ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

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Remote Email Chat Support information

See Decatur, IN salary details

$13

$25

$43

How much do remote email chat support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote email chat support in Decatur, IN is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $27.36 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What are popular job titles related to Remote Email Chat Support jobs in Decatur, IN?

For Remote Email Chat Support jobs in Decatur, IN, the most frequently searched job titles are:

What job categories do people searching Remote Email Chat Support jobs in Decatur, IN look for?

The top searched job categories for Remote Email Chat Support jobs in Decatur, IN are:

What cities near Decatur, IN are hiring for Remote Email Chat Support jobs?

Cities near Decatur, IN with the most Remote Email Chat Support job openings:

Infographic showing various Remote Email Chat Support job openings in Decatur, IN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,274 per year, or $25.1 per hour.

Remote Customer Service Benefits Leaders

Zuzick Organization of Globe Life

Fort Wayne, IN • Remote

$14.75 - $20/hr

Full-time

Posted 21 days ago


Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

170th of 315 rated insurance


Job description

-No prior industry experience required

-Meet with clients on Zoom to help them enroll in benefit programs

-Explain options in a clear, simple, and relatable way

-Help clients complete online enrollment forms accurately

-Schedule and manage virtual appointments

-Use basic computer skills (email, Zoom, online systems) daily

-Follow a proven process with training and support provided

-Work independently while being part of a supportive team

Industry leaders will train all new canidates, but you must be:

  • Coachable and demonstrate high integrity

  • Your have a desire to help others

  • Excellent written and verbal communication skills

  • Strong organizational skills with a proactive, customer-focused mindset.


What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US