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Remote Email Chat Support Jobs in Connecticut (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

New Haven, CT · On-site +1

$17 - $22.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

American Logistics Authority

$1.8K - $3.5K/wk

Comfortable using basic computer tools (email, spreadsheets, chat apps) * Self-motivated with ... 100% remote work * Flexible hours * Career growth opportunities in the logistics industry

Vault Roofing

Inside Sales Specialist

Hartford, CT · Remote

$40K - $200K/yr

... email, text, and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position ...

Vault Roofing

Inside Sales Specialist

Windsor, CT · Remote

$40K - $200K/yr

... email, text, and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position ...

Vault Roofing

Inside Sales Specialist

Waterbury, CT · Remote

$40K - $200K/yr

... email, text, and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position ...

ASSA ABLOY

BTS Customer Support Specialist

New Haven, CT · Remote

$18 - $24.50/hr

Support customers via phone, email, CRM/ticketing systems, and remote sessions * Troubleshoot software issues by following documented procedures and workflows * Clearly document troubleshooting steps ...

Talkiatry

Remote Therapist - Connecticut

Stamford, CT · Remote

Our care model, workflows, and infrastructure are intentionally designed to support high-quality ... Learn more Email clinicalcareers@talkiatry.com to connect with a recruiter or check out our ...

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Remote Email Chat Support information

See Connecticut salary details

$13

$24

$42

How much do remote email chat support jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for remote email chat support in Connecticut is $24.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Email Chat Support position, and why are they important?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a Remote Email Chat Support job?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What are the typical daily responsibilities for a Remote Email Chat Support role?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the most commonly searched types of Email Chat Support jobs in Connecticut? The most popular types of Email Chat Support jobs in Connecticut are:
What are popular job titles related to Remote Email Chat Support jobs in Connecticut? For Remote Email Chat Support jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Remote Email Chat Support jobs in Connecticut look for? The top searched job categories for Remote Email Chat Support jobs in Connecticut are:
What cities in Connecticut are hiring for Remote Email Chat Support jobs? Cities in Connecticut with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you
Support Operations Specialist

Support Operations Specialist

RMS IT Solutions Inc

Manchester, CT • On-site, Remote

Full-time

Re-posted 4 days ago

Job description

Description

RMS IT Solutions Inc is seeking an Entry-Level Support Operations Specialist to join our dynamic team in the Information Technology/IT industry. As a Support Operations Specialist, you will play a crucial role in ensuring the smooth operation of our support services while working remotely. This is a full-time position that offers the opportunity to contribute to the success of our operations and collaborate with a talented team. If you are passionate about providing exceptional support and have a keen eye for detail, we would love to have you on board!

Responsibilities:
  • Monitor and maintain support ticketing systems to ensure timely resolution of customer inquiries
  • Provide technical assistance and troubleshooting support to customers via email, chat, or phone
  • Collaborate with cross-functional teams to escalate and resolve complex support issues
  • Document support processes, solutions, and best practices for knowledge sharing
  • Identify opportunities for process improvements to enhance the overall support experience
Requirements:
  • Strong problem-solving skills and attention to detail
  • Excellent communication and customer service skills
  • Ability to work independently and prioritize tasks effectively
  • Basic understanding of IT systems and software applications
  • Experience with support ticketing systems is a plus
RMS IT Solutions logo

About RMS IT Solutions

Sourced by ZipRecruiter

RMS IT is an exceptional service provider in various domains like IT Product Development, IT Staffing Services, Government & Federal services, NON – IT Services & Immigration processing. We have a team who are aggressive towards the company’s goal to build their customer ambition to next level by providing a unique workforce to get fix the work in TIME FRAME (JIT). Our Vision: Standing forefront and supporting the challenging Customers and we would like to enhance opportunities to make the careers for young MINDS. Our Mission: Getting engaged into continuation development towards the futuristic Information Technology and adopting new generation ideology and their methods.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Manchester, CT, US

Year founded

2020

Social media

Twitter

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