Business Analyst certifications (IIBA, PMI-PBA, ECBA, or similar) preferred * ITIL Foundation ... Remote
Business Analyst certifications (IIBA, PMI-PBA, ECBA, or similar) preferred * ITIL Foundation ... Remote
ServiceNow Business Analyst
San Ramon, CA · On-site +1
$95K/yr
Business Analyst certifications (IIBA, PMI-PBA, ECBA, or similar) preferred * ITIL Foundation ... Remote
ServiceNow Business Analyst
San Ramon, CA · On-site +1
$95K/yr
Business Analyst certifications (IIBA, PMI-PBA, ECBA, or similar) preferred * ITIL Foundation ... Remote
Remote Ecba information
See salary details
$15.38 - $17.42
5% of jobs
$17.42 - $19.45
10% of jobs
$21.38 is the 25th percentile. Wages below this are outliers.
$19.45 - $21.48
11% of jobs
$21.48 - $23.51
2% of jobs
$23.51 - $25.55
17% of jobs
The median wage is $27.58 / hr.
$25.55 - $27.58
5% of jobs
$27.58 - $29.61
10% of jobs
$29.61 - $31.64
11% of jobs
$32.47 is the 75th percentile. Wages above this are outliers.
$31.64 - $33.68
12% of jobs
$33.68 - $35.71
11% of jobs
$35.71 - $37.74
7% of jobs
$15
$27
$37
How much do remote ecba jobs pay per hour?
What is a Remote ECBA?
How do Remote ECBAs effectively collaborate with stakeholders in different locations?
What are the key skills and qualifications needed to thrive as a Remote ECBA (Entry Certificate in Business Analysis), and why are they important?
What is the difference between Remote Ecba vs Remote Business Analyst?
| Aspect | Remote Ecba | Remote Business Analyst |
|---|---|---|
| Certifications | ECBA, CCBA (preferred) | CBAP, CCBA (common) |
| Work Environment | Remote, collaborative teams, project-based | Remote, cross-functional teams, data-driven |
| Industry Usage | IT, software, consulting | Business, finance, healthcare |
| Primary Focus | Entry-level requirements gathering, process modeling | Business needs analysis, stakeholder communication |
Remote Ecba and Remote Business Analyst roles share overlapping skills and certifications, often working in remote environments within various industries. Ecba focuses more on entry-level requirements gathering and process modeling, while Business Analysts typically handle broader business needs analysis and stakeholder engagement. Both roles are essential in project success and often require similar certifications and remote work setups.

Job description
Job Overview
We are seeking a dynamic and detail-oriented ServiceNow Business Analyst to join our innovative IT team. In this role, you will serve as a vital bridge between business needs and technical solutions, leveraging your expertise in ServiceNow platform management, solution architecture, and systems analysis. Your energetic approach will drive the successful implementation and optimization of ServiceNow workflows, ensuring seamless integration with existing IT infrastructure and enterprise systems. This position offers an exciting opportunity to influence digital transformation initiatives and enhance operational efficiency across the organization.
Key Responsibilities
- Gather, document, and validate business and technical requirements from stakeholders
- Conduct stakeholder interviews, workshops, and discovery sessions
- Translate business needs into functional specifications, user stories, and process flows
- Analyze existing business processes and recommend improvements using ServiceNow capabilities
- Develop current-state and future-state workflow documentation
- Support implementation and enhancement of ServiceNow modules including but not limited to Public Sector Digital Services (PSDS), IT Operations Management (ITOM), Configuration Management DataBase (CMDB), Workspace Service Delivery (WSD), Integrated Risk Management (IRM) and Asset Management
- Serve as primary liaison between business users and technical development teams
- Participate in Agile/Scrum meetings including sprint planning and backlog refinement
- Create User stories and acceptance criteria
- Identify opportunities for automation and operational efficiency
- Recommend ServiceNow best practices and governance standards
- Develop and execute User Acceptance Testing (UAT) plans
- Document defects and coordinate issue resolution
- Ensure successful implementation and user adoption
Qualifications
- 3-5 years of Business Analyst experience in IT environments
- 2+ years of hands-on experience working with the ServiceNow platform
- Strong understanding of ITIL processes and IT service management principles
- Experience gathering and documenting business requirements
- Experience working in Agile/Scrum environments
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- ServiceNow certifications (CSA, CIS-ITSM, CAD, or similar) preferred
- Business Analyst certifications (IIBA, PMI-PBA, ECBA, or similar) preferred
- ITIL Foundation Certification preferred
Deliverables
The ServiceNow Business Analyst will be expected to produce and maintain the following deliverables:
- User stories and acceptance criteria
- Current-state and future-state process maps
- ServiceNow enhancement recommendations
- Workflow design specifications
- Sprint backlog items and prioritization documentation
- UAT plans, scripts, and test results
- Defect logs and issue tracking reports
Work Location: Remote
About eCIFM Solutions
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
San Ramon, CA, US
Year founded
2000