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Remote Ea Customer Support Jobs in Rio Rancho, NM

REsimplifi, Inc.

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Customer Support Specialist

Albuquerque, NM · Remote

$50K - $70K/yr

Remote | Full-time | Phone-Based Customer Support Preferred hours: 10:00 a.m.-6:00 p.m. ET or 11:00 a.m.-7:00 p.m. ET Submit a resume with your salary expectations, and a non-traditional cover letter.

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All JobsEa Customer Support JobsRemote Ea Customer Support JobsRemote Ea Customer Support Jobs in Rio Rancho, NM

Remote Ea Customer Support information

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$4

$36

$58

How much do remote ea customer support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote ea customer support in Rio Rancho, NM is $36.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $49.95 per hour, depending on experience, location, and employer.

What is the difference between Remote Ea Customer Support vs Remote Executive Assistant?

AspectRemote Ea Customer SupportRemote Executive Assistant
Required CredentialsCustomer service experience, communication skillsAdministrative skills, organizational experience
Work EnvironmentCustomer support platforms, communication toolsScheduling, email management, calendar tools
Employer & Industry UsageCustomer service departments, support centersExecutives, entrepreneurs, corporate offices
Common Search & Comparison IntentCustomer support roles, remote support jobsAdministrative support, executive assistance roles

Remote Ea Customer Support focuses on assisting customers via communication channels, requiring strong communication skills and customer service experience. Remote Executive Assistants handle administrative tasks for executives, emphasizing organizational and scheduling skills. While both roles are remote and require excellent communication, their core responsibilities differ significantly, catering to different employer needs and industry functions.

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For Remote Ea Customer Support jobs in Rio Rancho, NM, the most frequently searched job titles are:

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Remote Ea Customer Support jobs near you

Customer Support Specialist

REsimplifi, Inc.

Albuquerque, NM • Remote

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

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Job description

Remote | Full-time | Phone-Based Customer Support

Preferred hours: 10:00 a.m.–6:00 p.m. ET or 11:00 a.m.–7:00 p.m. ET

Submit a resume with your salary expectations, and a non-traditional cover letter. You will be joining a team that is fully remote and we value authenticity. For the cover letter, we encourage you to share something that matters to you outside of work like a hobby, a project, or cause.


About the Role
Resimplifi is looking for a confident, customer-focused Support Specialist to serve as the primary person answering incoming support calls for our Associate platform. Phone support is the central responsibility of this position. You will answer calls throughout your scheduled hours, speak directly with commercial real estate professionals, understand their questions, and guide them toward a resolution. You will also respond to chat and email requests, lead Zoom walkthroughs, and manage support tickets through resolution. The right candidate will enjoy working directly with customers and take ownership of the support experience from initial contact through resolution.

About the Platform

Associate is a commercial real estate platform used by thousands of brokers across the United

States. It supports essential brokerage workflows, including:

  • Creating and managing property listings
  • Searching public and internal listing databases
  • Exploring properties through interactive maps
  • Generating professional PDF reports
  • Marketing listings and sending automated alerts

Brokers rely on the platform every day to manage inventory, market properties, communicate with clients, and support active deals. Accuracy, reliability, and ease of use are central to th experience we provide.
What You’ll Do

  • Answer incoming customer support calls during scheduled hours
  • Respond to support requests through chat and email
  • Manage and prioritize support tickets through resolution
  • Guide users through platform questions and common workflows
  • Move conversations to Zoom when screen sharing would help
  • Troubleshoot common browser, account, and platform issues
  • Validate and document suspected bugs before escalating them
  • Track recurring questions, product feedback, and documentation gaps
  • Assist with onboarding sessions or webinars as needed

What We’re Looking For

  • 2+ years of customer support experience, preferably in software or SaaS
  • Strong phone communication skills and comfortable answering customer calls
  • throughout the workday
  • Patient, professional, and able to explain processes clearly
  • Comfortable leading Zoom and screen-sharing walkthroughs
  • Strong written communication and ticket documentation skills
  • Comfortable troubleshooting common browser and operating system issues
  • Organized, dependable, and able to manage multiple open requests
  • Sound judgment about when an issue should be escalated


Commercial real estate experience is helpful but not required. We care more about your ability to learn the platform, communicate confidently by phone, and provide a dependable customer experience.

Benefits Package

  • Salary $50k-$70k
    • Salary is based on prior experience and applicability to current role.
  • 401k with matching
    • Offered after 90 days of employment.
  • Health, dental, and vision
    • Offered after 30 days of employment.
  • PTO
    • 24 flexible days

Schedule and Location
This is a fully remote position with defined phone coverage hours. The person in this role must be consistently available to answer incoming calls throughout their scheduled shift. We are especially interested in candidates who can provide coverage during the later part of the Eastern Time workday. Candidates located in Pacific or Mountain time zones may be particularly well suited for the schedule.