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Remote Dme Jobs in Milwaukee, WI (NOW HIRING)

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Remote Dme information

What is a remote DME?

A Remote DME (Durable Medical Equipment) job involves processing orders, verifying insurance coverage, and assisting patients with medical equipment needs while working from home. Responsibilities may include coordinating with healthcare providers, ensuring compliance with regulations, and providing customer support. This role requires knowledge of medical billing, insurance policies, and durable medical equipment. Strong communication and attention to detail are essential skills.

What are the typical daily responsibilities of a remote DME?

A Remote DME Coordinator is primarily responsible for processing orders for durable medical equipment, communicating with healthcare providers and insurance companies, and ensuring all necessary documentation is accurate and compliant. Daily tasks typically include verifying patient insurance coverage, obtaining prior authorizations, updating records in management systems, and coordinating deliveries with vendors. You may also assist patients directly with questions about their equipment or insurance coverage. Consistent collaboration with both internal teams and external partners is a key part of the role. This position is often fast-paced and requires strong attention to detail to ensure timely and accurate service for patients.

What are the key skills and qualifications needed to thrive in the remote DME position, and why are they important?

To thrive as a Remote DME (Durable Medical Equipment) Coordinator, you need a solid understanding of medical terminology, insurance processes, and DME protocols, often supported by experience in healthcare administration or a related certification. Familiarity with electronic health records (EHR), DME management software, and insurance verification systems is essential. Strong organizational skills, clear communication, and attention to detail are key soft skills that help in managing patient needs and collaborating with providers and suppliers. These skills ensure efficient, accurate equipment provision while supporting patient care and compliance with industry regulations.

What are popular job titles related to Remote Dme jobs in Milwaukee, WI?

For Remote Dme jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Remote Dme jobs in Milwaukee, WI look for?

The top searched job categories for Remote Dme jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Remote Dme jobs?

Cities near Milwaukee, WI with the most Remote Dme job openings:

Remote Dme jobs near you
Infographic showing various Remote Dme job openings in Milwaukee, WI as of August 2026, with employment types broken down into 4% As Needed, 79% Full Time, 11% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Service Representative

Milwaukee, WI • Remote

DRUM Associates
Business Management Consulting • 11 - 50 employees
Learn more about DRUM Associatesexternal

$24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

About the Company

Our client is a well-established Durable Medical Equipment (DME) and Home Medical Equipment (HME) provider that has been serving patients, healthcare partners, and facilities for decades. They specialize in delivering essential medical equipment and supplies that support patient health, recovery, independence, and quality of life. With a strong reputation in the healthcare community, they are committed to providing exceptional service and ensuring patients receive the products they need in a timely and accurate manner.


Position Overview

The Customer Service Representative plays a critical role in supporting patients, providers, referral sources, and healthcare partners throughout the medical equipment ordering process. This position is responsible for accurately processing orders, managing inbound customer inquiries, coordinating documentation, and ensuring a positive customer experience from start to finish.


Key Responsibilities

  • Accurately enter and process approximately 15 medical equipment orders per day
  • Handle approximately 40 inbound customer calls daily
  • Serve as a primary point of contact for patients, providers, referral sources, and healthcare partners
  • Review and process prescriptions, documentation, and medical orders received via email, fax, and other communication channels
  • Provide updates on orders, product availability, and delivery status
  • Maintain accurate customer records and documentation within company systems
  • Develop expertise in the company's product catalog to effectively support customers and healthcare partners
  • Resolve customer issues and escalate concerns when appropriate
  • Collaborate with internal teams to ensure timely and accurate order fulfillment


Qualifications

  • Minimum 3 years of customer service experience
  • Strong attention to detail and organizational skills
  • Excellent communication and problem-solving abilities
  • Passion for helping patients and customers
  • Strong attendance and reliability
  • Ability to learn new systems and technology quickly
  • Proficiency with Microsoft Outlook, Teams, and other business applications


Preferred Qualifications

  • Experience in Durable Medical Equipment (DME), Home Medical Equipment (HME), healthcare customer service, medical office support, patient access, insurance verification, or medical billing
  • Familiarity with Brightree, HubSpot, or similar software platforms
  • Knowledge of Medicare, Medicaid, insurance verification, prior authorizations, or healthcare documentation workflows


Work Environment

  • Remote – but must be location in Wisconsin or Minnesota
  • Collaborative and team-oriented environment
  • Opportunity to make a meaningful impact by helping patients receive critical medical equipment and supplies