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Remote Dispute Resolution Analyst Jobs in Iowa (NOW HIRING)

Deloitte

Epic Denials Manager

Des Moines, IA · Remote

Leads activities related to operational analysis, financial analysis and process improvement ... This is a remote role with minimal travel requirements. A successful candidate would possess these ...

Deloitte

Epic Denials Manager

Davenport, IA · Remote

Leads activities related to operational analysis, financial analysis and process improvement ... This is a remote role with minimal travel requirements. A successful candidate would possess these ...

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Remote Dispute Resolution Analyst information

What is the difference between Remote Dispute Resolution Analyst vs Customer Service Representative?

AspectRemote Dispute Resolution AnalystCustomer Service Representative
CredentialsTypically requires conflict resolution, negotiation, or legal certificationsUsually requires high school diploma or equivalent, customer service training
Work EnvironmentRemote, often in legal, financial, or e-commerce sectorsRemote or on-site, in retail, telecom, or service industries
Employer & IndustryFinancial institutions, e-commerce companies, legal firmsRetail stores, telecom providers, service companies

The Remote Dispute Resolution Analyst focuses on resolving conflicts through negotiation and legal knowledge, often in specialized industries. Customer Service Representatives handle general customer inquiries and support. While both roles may work remotely, the Analyst role requires specific dispute resolution skills and certifications, making it more specialized than the Customer Service Representative position.

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For Remote Dispute Resolution Analyst jobs in Iowa, the most frequently searched job titles are:

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Cities in Iowa with the most Remote Dispute Resolution Analyst job openings:

Remote Dispute Resolution Analyst jobs near you

Patient Billing Representative

Five Star Solutions

Des Moines, IA • On-site, Remote

$14/hr

Full-time

Re-posted 23 days ago

Job description

Join us as a Patient Billing Specialist, where you'll support patients with payment processing, billing education, insurance verification, and claims-related inquiries. This role delivers empathetic, accurate, and compliant service while navigating healthcare billing systems and policies. Agents perform all payment processing and payment plan functions in addition to advanced billing, insurance, and claims support.
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Qualifications
  • Customer service or call center experience required.
  • Healthcare billing, insurance, or claims experience strongly preferred.
  • Payment processing or financial transaction experience preferred.
  • High school diploma or GED required; additional billing or healthcare education a plus.
  • Technical proficiency with EMR systems and standard computer applications.
  • Ability to work independently in a remote or virtual environment.
  • Must be able to speak, read, write, and understand English.
  • Background check required in accordance with applicable laws.

Essential Functions
These functions emphasize patient advocacy, analytical billing expertise, regulatory awareness, and high-quality service delivery.
Patient Payment & Account Support
  • Accurately process patient payments via phone in accordance with Privia financial responsibility policies.
  • Create, update, and maintain payment plans following established guidelines.
  • Ensure transaction accuracy, proper documentation, and data integrity.

Billing, Insurance & Claims Support
  • Interpret and clearly explain claim notes, balances, and billing outcomes to patients.
  • Verify, audit, and update insurance information for completeness and accuracy.
  • Add or update insurance data within the EMR and resubmit pending or corrected claims.
  • Educate patients on billing concepts including coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.
  • Identify discrepancies and coordinate with internal teams to resolve billing-related issues.

Problem Resolution & Patient Education
  • Research account history to determine the root cause of billing or payment concerns.
  • Recommend appropriate resolutions and next steps in alignment with Privia policies.
  • Maintain professionalism and empathy during complex or sensitive financial discussions.

Resource & System Utilization
  • Utilize Privia-approved billing systems, EMR platforms, tools, and knowledge resources.
  • Navigate multiple systems simultaneously while assisting patients.
  • Adhere to all documentation, privacy, and security requirements.

Reliability & Continuous Learning
  • Maintain schedule adherence and consistent availability during assigned hours.
  • Complete all required Privia and client-mandated training.
  • Participate in ongoing uptraining and cross-training initiatives.

Ethical & Compliant Conduct
  • Uphold HIPAA requirements, confidentiality standards, and Privia security protocols.
  • Demonstrate professionalism, accountability, and patient-centered service in all interactions.

Requirements
  • Strong verbal and written communication skills.
  • Analytical problem-solving abilities and high attention to detail.
  • Solid understanding of healthcare billing and insurance concepts.
  • Ability to clearly explain complex billing information in patient-friendly language.
  • Comfort working across multiple systems and tools simultaneously.
  • Organized, self-motivated, and collaborative approach to work.

Pay and Benefits
Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)
Working hours between - 8:00am-5:00pm (CST) ; Work Days - M-F
Paid Training - typically 2 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days
$14 - $14 an hour
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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