Product Owner
Milwaukee, WI · Remote
Description Background and Opportunity The Product Owner role, an exempt and remote position, at ... Experience or deep familiarity with Field Service Management processes (scheduling, dispatch ...
Product Owner
Milwaukee, WI · Remote
Description Background and Opportunity The Product Owner role, an exempt and remote position, at ... Experience or deep familiarity with Field Service Management processes (scheduling, dispatch ...
Remote Dispatcher information
See Racine, WI salary details
$10.59 - $12.52
2% of jobs
$12.52 - $14.45
8% of jobs
$16 is the 25th percentile. Wages below this are outliers.
$14.45 - $16.37
18% of jobs
$16.37 - $18.30
21% of jobs
The median wage is $18.36 / hr.
$18.30 - $20.22
16% of jobs
$21.71 is the 75th percentile. Wages above this are outliers.
$20.22 - $22.15
13% of jobs
$22.15 - $24.08
8% of jobs
$24.08 - $26
6% of jobs
$26 - $27.93
3% of jobs
$27.93 - $29.86
3% of jobs
$29.86 - $31.78
1% of jobs
$10
$20
$31
How much do remote dispatcher jobs pay per hour?
As of Aug 23, 2026, the average hourly pay for remote dispatcher in Racine, WI is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $22.31 per hour, depending on experience, location, and employer.
What is a remote dispatcher?
Remote dispatchers are professionals who coordinate and manage the scheduling and routing of services, vehicles, or personnel from a remote location, often using specialized software and communication tools. Their responsibilities typically include monitoring operations, handling incoming requests, and ensuring efficient and timely responses. Remote dispatchers are essential in industries like transportation, emergency services, and logistics, as they help maintain smooth operations without being physically present at the dispatch center.
What does a remote dispatcher do?
As a remote dispatcher, your responsibilities depend on the industry in which you work. Many remote dispatchers work in either trucking or emergency services, but some dispatchers also work for manufacturing operations, air transport, and customer service. In trucking and emergency dispatch, your duties are typically to direct drivers to particular locations, for example directing an ambulance or fire engine to an emergency. Some dispatchers, such as those in customer service are responsible for routing calls to other operators who can answer specific customer questions.
What are the key skills and qualifications needed to thrive as a remote dispatcher?
To excel as a Remote Dispatcher, you need strong organizational skills, attention to detail, and experience in logistics or customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and communication platforms is typically required. Excellent multitasking, problem-solving, and communication skills help you manage high-pressure situations and coordinate effectively with teams. These abilities are crucial for ensuring efficient operations, timely responses, and high customer satisfaction in remote dispatch environments.
What are some common challenges faced by remote dispatchers, and how can they be effectively managed?
Remote dispatchers often face challenges such as coordinating communication across multiple time zones, managing high volumes of requests, and ensuring accurate information transfer between clients and field staff. To effectively manage these challenges, strong organizational skills, proficiency with dispatch software, and clear, concise communication are essential. Building routines, setting up efficient digital workflows, and regularly engaging with team members virtually can also help maintain productivity and reduce errors while working remotely.
What is the difference between Remote Dispatcher vs Customer Service Representative?
| Aspect | Remote Dispatcher | Customer Service Representative |
|---|---|---|
| Credentials | Basic computer skills, sometimes industry-specific certifications | Communication skills, sometimes certifications in customer service |
| Work Environment | Home office, often with specialized dispatch software | Home office or call center, using CRM and communication tools |
| Industry Usage | Transportation, logistics, emergency services | Retail, telecom, tech support |
| Job Focus | Coordinating and dispatching vehicles or services | Assisting customers, resolving issues, providing information |
Remote Dispatchers primarily coordinate logistics and dispatch services within transportation or emergency sectors, requiring specific industry knowledge. Customer Service Representatives focus on assisting customers across various industries, emphasizing communication skills. While both roles often work remotely and require strong computer skills, their core responsibilities and industry applications differ significantly.
More about Remote Dispatcher jobs
What are the most commonly searched types of Dispatcher jobs in Racine, WI?
The most popular types of Dispatcher jobs in Racine, WI are:
What are popular job titles related to Remote Dispatcher jobs in Racine, WI?
For Remote Dispatcher jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Remote Dispatcher jobs in Racine, WI look for?
The top searched job categories for Remote Dispatcher jobs in Racine, WI are:
What cities near Racine, WI are hiring for Remote Dispatcher jobs?
Cities near Racine, WI with the most Remote Dispatcher job openings:
Job description
Description
Background and Opportunity
The Product Owner role, an exempt and remote position, at MSI Data is the ideal opportunity for an experienced, talented, and ambitious software industry professional looking to grow their career in a rapidly growing and dynamic market - service management software. As the Product Owner for our flagship, cloud-based Service Pro enterprise, scheduling, and mobile field service software platform, you will define and lead delivery of the roadmap for the Service Pro product platform. The Product Owner will work closely with the Senior Leadership team to align strategic directions for the product roadmap.
The successful Product Owner will develop close relationships with customers to build insights for product capability as well as assess competitors. The Product Owner will assess Service Pro capabilities and identify opportunities to bring additional value to users. The Product Owner will work closely with the Product Development and Professional Services team to build the product backlog as a basis for development sprints.
The Service Pro platform provides comprehensive field service capability to customers that provide service for mission critical assets. This is an opportunity to be part of an ambitious team that is delivering solutions to field service organizations today and leading the definition of what it can be tomorrow.
Position Responsibilities:
Primary responsibilities of the Product Owner include:
- Lead the establishment of product priorities including new capabilities and product enhancements. Work with leadership team to align on priorities for the product roadmap.
- Works directly with Product Development teams on building the product backlog aligned with the roadmap and serves as input to the agile software development process.
- Define and write detailed User Stories, acceptance criteria, and supplemental specifications for development teams.
- Lead backlog refinement sessions and participate actively in all Scrum events (planning, review, and retrospective).
- Represents and discusses the product roadmap with internal and external stakeholders.
- Assesses field service market trends to inform our strategic direction. Monitor and assess competitors to establish differentiating positions.
- Work with customer operations teams to understand and assess current customer needs for the Service Pro platform.
- Monitor key product performance indicators (KPIs) and use data to make informed prioritization decisions.
Position Qualifications:
- BS or similar certification in Computer Science or related discipline
- 2-3 years software product ownership or product development experience
- Experience in Pragmatic Product Management or similar methodologies
- Excellent communication skills and ability to work in teams (internal and external)
- Proficiency with Jira or similar Agile lifecycle management tools.
- Demonstrated ability to manage complex stakeholder relationships and drive consensus.
- Experience or deep familiarity with Field Service Management processes (scheduling, dispatch, mobile workflows) is highly valued.
About MSI Data
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Milwaukee, WI, US
Year founded
2010