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Remote Dispatcher Jobs in Arizona (NOW HIRING)

Ameresco

Project Development Engineer

Phoenix, AZ · On-site +1

This is a remote position joining a largely remote team with home office based in the Phoenix, AZ ... Perform energy modeling, battery dispatch modeling, and utility cost/rate analysis to size and ...

Ameresco

Project Development Engineer

Phoenix, AZ · On-site +1

This is a remote position joining a largely remote team with home office based in the Phoenix, AZ ... Perform energy modeling, battery dispatch modeling, and utility cost/rate analysis to size and ...

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Remote Dispatcher information

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$31

How much do remote dispatcher jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote dispatcher in Arizona is $20.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $22.16 per hour, depending on experience, location, and employer.

What is a remote dispatcher?

Remote dispatchers are professionals who coordinate and manage the scheduling and routing of services, vehicles, or personnel from a remote location, often using specialized software and communication tools. Their responsibilities typically include monitoring operations, handling incoming requests, and ensuring efficient and timely responses. Remote dispatchers are essential in industries like transportation, emergency services, and logistics, as they help maintain smooth operations without being physically present at the dispatch center.

What does a remote dispatcher do?

As a remote dispatcher, your responsibilities depend on the industry in which you work. Many remote dispatchers work in either trucking or emergency services, but some dispatchers also work for manufacturing operations, air transport, and customer service. In trucking and emergency dispatch, your duties are typically to direct drivers to particular locations, for example directing an ambulance or fire engine to an emergency. Some dispatchers, such as those in customer service are responsible for routing calls to other operators who can answer specific customer questions.

What are the key skills and qualifications needed to thrive as a remote dispatcher?

To excel as a Remote Dispatcher, you need strong organizational skills, attention to detail, and experience in logistics or customer service, often supported by a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and communication platforms is typically required. Excellent multitasking, problem-solving, and communication skills help you manage high-pressure situations and coordinate effectively with teams. These abilities are crucial for ensuring efficient operations, timely responses, and high customer satisfaction in remote dispatch environments.

What are some common challenges faced by remote dispatchers, and how can they be effectively managed?

Remote dispatchers often face challenges such as coordinating communication across multiple time zones, managing high volumes of requests, and ensuring accurate information transfer between clients and field staff. To effectively manage these challenges, strong organizational skills, proficiency with dispatch software, and clear, concise communication are essential. Building routines, setting up efficient digital workflows, and regularly engaging with team members virtually can also help maintain productivity and reduce errors while working remotely.

What is the difference between Remote Dispatcher vs Customer Service Representative?

AspectRemote DispatcherCustomer Service Representative
CredentialsBasic computer skills, sometimes industry-specific certificationsCommunication skills, sometimes certifications in customer service
Work EnvironmentHome office, often with specialized dispatch softwareHome office or call center, using CRM and communication tools
Industry UsageTransportation, logistics, emergency servicesRetail, telecom, tech support
Job FocusCoordinating and dispatching vehicles or servicesAssisting customers, resolving issues, providing information

Remote Dispatchers primarily coordinate logistics and dispatch services within transportation or emergency sectors, requiring specific industry knowledge. Customer Service Representatives focus on assisting customers across various industries, emphasizing communication skills. While both roles often work remotely and require strong computer skills, their core responsibilities and industry applications differ significantly.

More about Remote Dispatcher jobs

What are the most commonly searched types of Dispatcher jobs in Arizona?

The most popular types of Dispatcher jobs in Arizona are:

What are popular job titles related to Remote Dispatcher jobs in Arizona?

For Remote Dispatcher jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Remote Dispatcher jobs in Arizona look for?

The top searched job categories for Remote Dispatcher jobs in Arizona are:

What cities in Arizona are hiring for Remote Dispatcher jobs?

Cities in Arizona with the most Remote Dispatcher job openings:

Remote Dispatcher jobs near you
Infographic showing various Remote Dispatcher job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 89% Full Time, 9% Part Time, and 1% Contract. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $42,702 per year, or $20.5 per hour.

Remote OPS Center Manager

Atlantica Sustainable Infrastructure ltd

Phoenix, AZ • On-site, Remote

Full-time

Posted 18 days ago

Key responsibilities

  • Supervise, mentor, and develop a team of ROC Operators working rotating 24/7 shifts.

  • Oversee real-time monitoring of assets via SCADA platforms and respond to operational events.

  • Coordinate with field operations and oversee outage scheduling, notifications, and Work Order management.

Job description

Job Description - Office Assistant
Join Our Team!
We are currently recruiting a Remote OPS Center Manager to join our team and contribute to key projects in a dynamic and collaborative environment. This role is part of a global team working towardcommon goals. We operate as one company, across all locations, with shared responsibility andclear accountability.
The Remote Operations Center (ROC) Manager leads a team of operators across rotating 24/7 shifts, providing real-time oversight of a multi-technology renewable energy portfolio spanning wind, battery energy storage systems (BESS), and utility-scale solar photovoltaic (PV) assets. The portfolio is currently concentrated in the US Southwest (CAISO market), with planned expansion into MISO and ERCOT, and includes wind assets in Alberta and Québec with future MISO expansion.
The Manager ensures safe, reliable, and compliant operations across all assets, serves as the primary escalation point for real-time operational issues, and fosters a culture of continuous improvement within the ROC. This role is pivotal in bridging field operations, scheduling coordination, asset management, and SCADA-driven alarm management. In addition, the Manager will serve as a key contributor in the stand-up of a new ROC facility launching January 1, 2027, with significant hands-on involvement throughout the first three months of operations to ensure the center is fully staffed, operationally ready, and performing to standard.
Key Responsibilities
  • Team Supervision & Shift Management
  • Supervise, mentor, and develop a team of ROC Operators working rotating 24/7 shifts, including days, nights, weekends, and holidays.
  • Create and maintain shift schedules ensuring continuous coverage with no single points of failure.
  • Conduct regular performance reviews, one-on-ones, and skills assessments to support operator development and retention.
  • Establish and enforce Standard Operating Procedures (SOPs), escalation protocols, and shift handover standards.
  • Serve as the primary escalation contact for operators during complex or high-impact operational events.
  • Real-Time Operations Monitoring
  • Oversee continuous real-time monitoring of wind, BESS, and PV assets via SCADA platforms across multiple geographic regions and regulatory markets.
  • Ensure operators actively track generation performance, equipment status, and market signals for CAISO, MISO, ERCOT, AESO, and HQÉI interconnected assets.
  • Direct real-time responses to curtailments, forced outages, grid emergencies, and market dispatch instructions.
  • Ensure compliance with market rules, grid codes, and interconnection agreements across all operating jurisdictions .
  • SCADA Alarm Management
  • Oversee the team's systematic monitoring, triage, and resolution of SCADA alarms across the full asset portfolio.
  • Ensure alarm events are correctly classified, escalated, and documented in accordance with established alarm management procedures.
  • Direct operators to initiate SAP Work Orders for field technician dispatch in response to equipment alarms, faults, and performance deviations.
  • Review alarm logs and Work Order completion rates; identify recurring issues and drive root cause analysis efforts with O&M engineering teams.
  • Champion continuous improvement of alarm rationalization and suppression strategies to reduce nuisance alarms and increase operator effectiveness.
  • Coordination with Field Operations
  • Serve as the primary ROC interface with field operators and site technicians at wind, BESS, and PV facilities.
  • Oversee daily coordination of operations and maintenance (O&M) activities, ensuring safe system states and Lock Out / Tag Out (LOTO) compliance before and after field work.
  • Authorize and document switching operations, clearances, and equipment isolation in coordination with field supervisors.
  • Ensure the ROC team maintains accurate and up-to-date awareness of field crew activities, planned work, and site access conditions.
  • Outage Coordination & Scheduling
  • Lead ROC coordination of planned and forced outages with scheduling coordinators and market operators (CAISO, MISO, ERCOT, AESO, HQÉI).
  • Ensure timely and accurate submission of outage notifications, availability updates, and return-to-service confirmations to applicable ISOs and utilities.
  • Collaborate with asset managers, O&M teams, and commercial schedulers to minimize revenue impact and optimize outage windows.
  • Maintain outage logs and ensure compliance with reporting timelines required by each market and regulatory jurisdiction .
  • SAP Work Order Administration
  • Ensure ROC operators proficiently create, assign, and close SAP Plant Maintenance (PM) Work Orders in response to SCADA alarms and operational events
  • Monitor Work Order backlogs and escalate aging or high-priority items to maintenance supervisors and asset managers.
  • Review and approve Work Orders for accuracy, completeness, and appropriate priority classification.
  • Participate in weekly O&M planning meetings to align ROC-generated Work Orders with field maintenance schedules.
  • Reporting & Documentation
  • Ensure accurate shift logs, incident reports, and operational summaries are produced for every shift.
  • Prepare and deliver daily, weekly, and monthly operational performance reports to leadership.
  • Track and report KPIs including asset availability, alarm response time, Work Order cycle time, and outage duration.
  • Support post-event investigations and document lessons learned to prevent recurrence.
  • ROC Stand-Up & New Facility Commissioning
  • Work as a key contributor alongside the project team to stand up a new Remote Operations Center launching January 1, 2027, with primary focus and elevated involvement expected through March 31, 2027.
  • Contribute to the design and implementation of ROC operational infrastructure, including SCADA integration, alarm management frameworks, and workstation configuration.
  • Assist in recruiting, onboarding, and initial training of ROC Operators for the new facility, ensuring all personnel are shift-ready prior to go-live.
  • Develop and validate Standard Operating Procedures, shift handover standards, escalation protocols, and emergency response plans tailored to the new facility's asset portfolio.
  • Coordinate with IT, SCADA/controls vendors, and O&M engineering teams to resolve integration issues and confirm system readiness before and during commissioning.
  • Participate in tabletop exercises, mock-shift walkthroughs, and operational readiness reviews to verify the team and systems are prepared for live operations.
  • Track and report stand-up milestones, open action items, and readiness gaps to project leadership throughout the commissioning period.
  • Transition stand-up responsibilities to steady-state operations management no later than the end of Q1 2027, maintaining documentation of lessons learned for future facility launches.

Qualifications
Required
  • Bachelor's degree in electrical engineering , p ower s ystems, e nergy m anagement, or a related technical field - OR equivalent combination of education and experience.
  • Minimum 10 years of experience in ROC renewable power plant operations, grid control room operations, or utility/ISO operations.
  • Minimum 5 years in a managerial role within a 24/7 operational environment.
  • Demonstrated experience with SCADA platforms in a wind, solar, or BESS operations environment.
  • Familiarity with SAP Plant Maintenance (PM) module for Work Order creation and management.
  • Understanding of wholesale electricity markets and interconnection requirements in at least one of: CAISO, MISO, ERCOT, AESO, or HQÉI.
  • Strong working knowledge of safety protocols including LOTO, switching procedures, and high-voltage safety practices.
  • Excellent leadership, communication, and team development skills.
Preferred
  • Experience operating across multiple ISOs/markets simultaneously, particularly CAISO and Canadian markets (AESO / HQÉI).
  • Familiarity with all three asset classes: wind turbine generators, utility-scale PV inverters, and grid-scale BESS systems.
  • Knowledge of NERC/WECC reliability standards and Canadian provincial grid codes applicable to renewable generation.
  • Experience with energy management systems (EMS) and/or advanced SCADA historian platforms (e.g., OSIsoft PI, GE Predix, or similar).
  • Professional certification: NERC System Operator Certification, PE license, or equivalent market certification.
  • Bilingual (English/French , English/Spanish ).
Core Competencies
Operational Leadership
Technical Acumen
  • Team coaching & performance management
  • Decision-making under pressure
  • Effective escalation & communication
  • Process discipline & SOP adherence
  • SCADA alarm management & triage
  • Multi-market regulatory knowledge
  • SAP PM Work Order proficiency
  • Wind, PV & BESS systems knowledge
Working Conditions
  • Primary work location: Tempe, Arizona ROC facility (on-site required ).
  • 24/7 operational environment; manager must be available for escalation on-call outside of standard shifts.
  • Sporadic travel to field sites in US Southwest (AZ, CA, NM, NV), Alberta (Canada), and Québec (Canada) may be required .
  • May require short-notice response during major weather events, grid emergencies, or significant equipment failures.
Company Culture
We believe in a culture of trust, shared goals, and accountability. No matter where you are based, you are part of one team working toward the same mission.
Company Culture
We believein a culture of trust, shared goals, and accountability. No matter where youare based, you are part of one team working toward the same mission.

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