CX Engineer
Utica, NY · On-site +1
Collect and analyze customer functions' performance and delivery data, taking action regarding ... Analyzing the order entry process and recommend automation solutions * Measure and help to improve ...
CX Engineer
Utica, NY · On-site +1
Collect and analyze customer functions' performance and delivery data, taking action regarding ... Analyzing the order entry process and recommend automation solutions * Measure and help to improve ...
Remote Dispatcher Data Entry information
See Rome, NY salary details
$10.70 - $12.64
2% of jobs
$12.64 - $14.59
8% of jobs
$16.16 is the 25th percentile. Wages below this are outliers.
$14.59 - $16.53
18% of jobs
$16.53 - $18.48
21% of jobs
The median wage is $18.54 / hr.
$18.48 - $20.42
16% of jobs
$21.92 is the 75th percentile. Wages above this are outliers.
$20.42 - $22.37
13% of jobs
$22.37 - $24.31
8% of jobs
$24.31 - $26.26
6% of jobs
$26.26 - $28.20
3% of jobs
$28.20 - $30.15
3% of jobs
$30.15 - $32.09
1% of jobs
$10
$20
$32
How much do remote dispatcher data entry jobs pay per hour?
As of Aug 17, 2026, the average hourly pay for remote dispatcher data entry in Rome, NY is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $22.55 per hour, depending on experience, location, and employer.
What is a remote dispatcher data entry?
Remote Dispatcher Data Entry jobs involve managing and coordinating communication between parties, such as drivers and clients, from a remote location, while entering and updating essential data into computer systems. These professionals handle scheduling, dispatching service requests, tracking deliveries or services, and ensuring all information is accurately recorded and accessible. The role typically requires strong organizational skills, attention to detail, and proficiency with various software tools. Remote Dispatcher Data Entry jobs are common in industries like transportation, logistics, and emergency services, offering flexibility to work from home.
How does a remote dispatcher data entry professional typically collaborate with field teams and management to ensure efficient operations?
A Remote Dispatcher Data Entry professional works closely with field teams by receiving real-time updates, scheduling assignments, and entering critical data into dispatch systems. Regular communication with both field personnel and management is essential to relay job details, address urgent issues, and update databases for accurate tracking. This role often requires using specialized software to coordinate logistics, monitor progress, and ensure information is consistently shared across teams. Being proactive in communication and detail-oriented in data entry are key to supporting smooth operations and timely service delivery.
What are the key skills and qualifications needed to thrive as a remote dispatcher data entry, and why are they important?
To excel as a Remote Dispatcher Data Entry, you need strong attention to detail, organizational skills, and proficiency in data entry, typically supported by a high school diploma or equivalent. Familiarity with dispatch software, spreadsheets, and communication systems such as radios or digital dispatch platforms is often required. Effective multitasking, problem-solving, and clear communication are crucial soft skills for managing information flow and coordinating with team members remotely. These abilities ensure accurate, timely data management and smooth operations in a fast-paced, remote work environment.
What is the difference between Remote Dispatcher Data Entry vs Remote Customer Service Representative?
| Aspect | Remote Dispatcher Data Entry | Remote Customer Service Representative |
|---|---|---|
| Required Credentials | Basic computer skills, data entry experience | Communication skills, customer service experience |
| Work Environment | Home office, computer-based tasks | Home office, phone and computer-based tasks |
| Industry Usage | Logistics, transportation, delivery services | Retail, tech, service industries |
| Common Search Intent | Data entry, dispatching, scheduling | Customer support, client communication |
Remote Dispatcher Data Entry roles focus on managing dispatching tasks and data input within logistics or transportation sectors, requiring strong organizational skills. Remote Customer Service Representatives primarily handle client inquiries and support, emphasizing communication skills. While both roles are remote and involve computer work, their core functions and industry applications differ significantly.
What are popular job titles related to Remote Dispatcher Data Entry jobs in Rome, NY?
For Remote Dispatcher Data Entry jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Remote Dispatcher Data Entry jobs in Rome, NY look for?
The top searched job categories for Remote Dispatcher Data Entry jobs in Rome, NY are:
What cities near Rome, NY are hiring for Remote Dispatcher Data Entry jobs?
Cities near Rome, NY with the most Remote Dispatcher Data Entry job openings:
Full-time
Re-posted 25 days ago
Job description
Position Summary:
The Customer Experience Engineer will partner with the leaders of the technology and contact center business units to deliver customer-facing value. This candidate will leverage interpersonal and cross-functional skills, product expertise and various technologies to ensure back-end technologies and processes validate and optimize our internal and external customers' front-end needs and overall experience.
The ideal candidate has a history of success in collaborating with internal stakeholders, using data-driven insights to influence decisions and developing permanent process-driven solutions. This person will be focused on measuring and managing the department to service metrics and supporting inquiries from both external and internal customers.
This is a hybrid role that will report to the Technology Business Unit Lead and will require both onsite and remote work. The CX Engineer acts as a key interface that is focused on maintaining a service culture and delivering customer operational excellence.
Job Requirements and Responsibilities:
• Provide backup support for other 3rd party tools utilized within the organization.
Project initiation and execution:
• Manages and monitors relationships with and between key stakeholders; clarifies mutual needs and commitments through the consultation and consideration of impacts. Seeks to push through existing paradigms to create innovative solutions.
• Service Transition - ensures operational readiness by reviewing and approving documented handover procedures, instructions and other collateral for all projects to ensure day-one operational excellence for new/modified services
Skills and Competencies:
Education and Experience:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.
The Customer Experience Engineer will partner with the leaders of the technology and contact center business units to deliver customer-facing value. This candidate will leverage interpersonal and cross-functional skills, product expertise and various technologies to ensure back-end technologies and processes validate and optimize our internal and external customers' front-end needs and overall experience.
The ideal candidate has a history of success in collaborating with internal stakeholders, using data-driven insights to influence decisions and developing permanent process-driven solutions. This person will be focused on measuring and managing the department to service metrics and supporting inquiries from both external and internal customers.
This is a hybrid role that will report to the Technology Business Unit Lead and will require both onsite and remote work. The CX Engineer acts as a key interface that is focused on maintaining a service culture and delivering customer operational excellence.
Job Requirements and Responsibilities:
- Provides relevant performance scorecard reporting KPIs / Performance Metrics aligned to Business Unit needs.
- Assist with and advocate for the design and rollout of new support channels and service offerings
- Create support workflows and make suggestions to improve efficiency and effectiveness
- Evaluate 3rd party solutions, drive implementations and support process optimization
- Collect and analyze customer functions' performance and delivery data, taking action regarding responses, and reporting to the organization.
• Provide backup support for other 3rd party tools utilized within the organization.
- Analyzing the order entry process and recommend automation solutions
- Measure and help to improve overall customer experience levels
- Keep up with industry best practices, trends, and standards
Project initiation and execution:
• Manages and monitors relationships with and between key stakeholders; clarifies mutual needs and commitments through the consultation and consideration of impacts. Seeks to push through existing paradigms to create innovative solutions.
• Service Transition - ensures operational readiness by reviewing and approving documented handover procedures, instructions and other collateral for all projects to ensure day-one operational excellence for new/modified services
- Perform other duties as assigned
Skills and Competencies:
- Excellent organizational skills and attention to detail.
- Ability to work independently with little supervision.
- Strong interpersonal, analytical, and problem-solving skills.
- Ability to clearly communicate operation and/or staffing concerns to management with clear solution-driven recommendations.
- In-depth understanding in Call Center operations including technologies and data management.
- Demonstrated Project Management experience.
- Ability to manage program budgets, create meaningful projections, and presents them to strategic decision makers.
- Strong verbal and written communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
Education and Experience:
- BA/BS degree in Business Administration, MIS or relevant field preferred but not required
- 10+ years of total experience
- 5+ years of experience with CRM administration/support and contact center software operations solutions
- 3+ years of project management work including but not limited to discovery, gathering business requirements, interfacing with IT and other functions, planning, implementing and supporting new solutions
- Preferred experience with the NICE or Five9 contact center product suite, but not required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.