... discovery, remote usability testing, heuristic evaluation, task analysis, surveys, focus groups ... Task based testing Card-sorting Surveys Focus groups 1:1 interviews Task analysis Field and crowd ...
... discovery, remote usability testing, heuristic evaluation, task analysis, surveys, focus groups ... Task based testing Card-sorting Surveys Focus groups 1:1 interviews Task analysis Field and crowd ...
Generative AI Senior Developer - Google Cloud (Contract to Hire) - Hybrid Remote - Western States...
Irvine, CA · Remote
$80 - $90/hr
MUST be US Citizen or Green Card Holder ***NO RECRUITING AGENCIES*** ***NO C2C*** ***NO Sponsorship ... Participate in client discovery, architecture, testing, deployment, and knowledge-transfer ...
Generative AI Senior Developer - Google Cloud (Contract to Hire) - Hybrid Remote - Western States...
Irvine, CA · Remote
$80 - $90/hr
MUST be US Citizen or Green Card Holder ***NO RECRUITING AGENCIES*** ***NO C2C*** ***NO Sponsorship ... Participate in client discovery, architecture, testing, deployment, and knowledge-transfer ...
Generative AI Senior Developer - Google Cloud (Contract to Hire) - Hybrid Remote - Western States Re
Irvine, CA · On-site +1
$80 - $90/hr
MUST be US Citizen or Green Card Holder ***NO RECRUITING AGENCIES*** ***NO C2C*** ***NO Sponsorship ... Participate in client discovery, architecture, testing, deployment, and knowledge-transfer ...
Generative AI Senior Developer - Google Cloud (Contract to Hire) - Hybrid Remote - Western States Re
Irvine, CA · On-site +1
$80 - $90/hr
MUST be US Citizen or Green Card Holder ***NO RECRUITING AGENCIES*** ***NO C2C*** ***NO Sponsorship ... Participate in client discovery, architecture, testing, deployment, and knowledge-transfer ...
Remote Discover Card information
What is a remote Discover Card job?
A Remote Discover Card job refers to a position with Discover Financial Services, where employees work from home or another remote location instead of commuting to a physical office. These jobs can include roles in customer service, fraud prevention, IT, and other departments that support Discover Card operations. Working remotely allows employees flexibility in their work environment while still performing the essential duties required by Discover. Remote jobs with Discover typically require a reliable internet connection and a quiet workspace. Employees may receive company-provided equipment and training to help them succeed in their roles.
What is the difference between Remote Discover Card vs Remote Credit Analyst?
| Aspect | Remote Discover Card | Remote Credit Analyst |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service experience | Bachelor's degree in finance, economics, or related field; relevant certifications |
| Work Environment | Customer service, sales, or account management in financial services | Analyzing credit data, assessing risk, and making lending decisions |
| Employer & Industry Usage | Used by Discover Bank for customer account management | Used by banks and financial institutions for credit risk assessment |
| Common Search & Comparison Intent | Understanding customer service roles in credit companies | Evaluating credit risk and lending positions |
Remote Discover Card roles typically focus on customer service and account management within Discover Bank, requiring less formal financial credentials. In contrast, Remote Credit Analysts analyze credit data, requiring a finance-related degree and certifications. Both roles are remote but serve different functions within the financial industry.
What are some common challenges faced by remote Discover Card customer service representatives, and how can they be overcome?
Remote Discover Card Customer Service Representatives often face challenges such as managing high call volumes, navigating multiple digital systems simultaneously, and maintaining clear communication without the benefit of in-person cues. To overcome these, representatives can leverage comprehensive training resources, practice effective time management, and utilize internal support channels for assistance. Staying organized and proactively reaching out to supervisors or team leads when questions arise can also help build confidence and ensure customer issues are resolved efficiently.
What are the key skills and qualifications needed to thrive as a remote Discover Card customer service representative, and why are they important?
To thrive as a Remote Discover Card Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, secure data entry systems, and call center platforms is typically required. Outstanding patience, active listening, and adaptability help you deliver excellent customer experiences while working remotely. These skills ensure efficient resolution of customer inquiries and maintain the company's reputation for quality service.
What are popular job titles related to Remote Discover Card jobs in Riverside, CA? For Remote Discover Card jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Discover Card jobs in Riverside, CA look for? The top searched job categories for Remote Discover Card jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Discover Card jobs? Cities near Riverside, CA with the most Remote Discover Card job openings:
Job description
Company Description
Founded in 2006, Futurewave Systems is a minority owned boutique, STAFFING & PROFESSIONAL SERVICES PROVIDER headquartered in Atlanta, GA. We are a GLOBAL NETWORK of proven industry professionals demonstrating the fastest fulfillment rate of high tech professionals for Fortune 500 Companies.
Job Description
- The User Researcher works closely with UX Designers and Project Stakeholders to propose and conduct user research activities consisting of Strategic and Tactical studies.
- The User researcher is responsible for coordinating, planning, executing, and reporting on User Experience Research activities across numerous ADP products, services and platforms.
- These activities include, but are not limited to task-based testing, card sorting, surveys, focus groups, 1:1 interviews, task analysis, field and crowd sourcing, remote moderated testing, remote unmoderated testing, prototype testing, persona creation/evolution/weighting, recruiting, etc. across platforms and user groups for complex web and mobile applications.
- This individual, working closely with stakeholders, identifies the appropriate user experience research methods/activities for each project and is responsible for designing, planning, conducting, and communicating results of related research studies at all organizational levels with the highest quality.
- The User Researcher also investigates and evaluates User Experience Research trends in the industry and communicates recommendations to the enterprise team aimed at enhancing UX processes, incorporating new or innovative ideas, increasing research velocity/value/efficacy and/or recommending new methodologies and tools as appropriate.
- This individual acts as an internal UX Research consultant, providing expert guidance on user experience research to Development, Product Management and other stakeholders in order to ensure data driven / informed design.
- The User Researcher works in a multidisciplinary environment, and in a collaborative fashion, on user experience research activities throughout the software development lifecycle of applications with numerous research initiatives occurring concurrently.
TECHNICAL SKILLS:
Strong background in user experience research with software, web, B2B, B2C, and/or mobile applications leveraging usability techniques that include some or all of the following: iterative/formative discovery, remote usability testing, heuristic evaluation, task analysis, surveys, focus groups, persona definition, field research, crowd-sourcing, etc.
Experience with Morae, Qualtrics, Usuara, and /or iRise Studio and other research or prototyping tools is highly desirable. Knowledge and experience in Information Architecture, User Interface Design and Visual Design along with related best practices is also desirable. Experience and past success performing UX Research within an Agile SDLC is preferred.
Qualifications
Advanced degree in HF/HCI or a related discipline or equivalent experience required.
5-8 years of experience working in the user experience research field within a fast-paced software development environment
Skills Matrix:
Task based testing
Card-sorting
Surveys
Focus groups
1:1 interviews
Task analysis
Field and crowd sourcing
Remote Moderated Testing
Remote un-moderated testing
Prototype Testing
Persona creation/evolution/weighting
Recruiting, etc. across platforms and user groups for complex web and mobile applications
Tools:
user experience research with software, web, B2B, B2C, and/or mobile applications
Highly Desired:
Morae, Qualtrics, Usuara, and /or iRise Studio and other research or prototyping tools
Experience and past success performing UX Research within an Agile SDLC is preferred
Additional Information
6+ Months Contract
About Futurewave Systems
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Atlanta, GA, US
Year founded
2006