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Remote Disability Management Jobs in Boston, MA (NOW HIRING)

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Remote Disability Management information

How does a remote disability management professional collaborate with healthcare providers, employers, and employees to facilitate successful return-to-work plans?

As a remote disability management professional, you’ll often coordinate virtually with healthcare providers, employers, and employees to develop and monitor return-to-work strategies. This involves conducting telephonic or video assessments, maintaining regular communication to track progress, and ensuring all parties are aligned on accommodations or transitional duties. Collaboration may include case conferences, digital documentation sharing, and proactive problem-solving to address barriers to return-to-work. Effective communication and relationship-building skills are essential for successful outcomes in this remote, multi-stakeholder environment.

What is remote disability management?

Remote disability management refers to the process of overseeing and supporting employees who are on disability leave or require workplace accommodations, done primarily through digital communication tools rather than in-person meetings. Professionals in this field coordinate care, facilitate return-to-work plans, and ensure compliance with relevant laws and company policies—all from a remote location. This approach allows for greater flexibility and accessibility for both employees and employers, often leveraging telehealth services and secure online platforms.

What are the key skills and qualifications needed to thrive as a remote disability management specialist, and why are they important?

To thrive as a Remote Disability Management Specialist, you need expertise in disability case management, knowledge of relevant legislation (such as ADA or workers' compensation laws), and a background in healthcare or human resources. Familiarity with case management software, secure communication platforms, and documentation systems is crucial. Exceptional communication, problem-solving, and organizational skills help in effectively supporting clients and coordinating with diverse stakeholders. These skills are important to ensure compliant, efficient, and empathetic management of disability cases from a remote environment.

What is the difference between Remote Disability Management vs Remote Case Coordinator?

AspectRemote Disability ManagementRemote Case Coordinator
Required CredentialsCertifications in disability management, healthcare, or case managementCertifications in case management or healthcare coordination
Work EnvironmentRemote, healthcare or insurance settingsRemote, healthcare or insurance settings
Employer & Industry UsageInsurance companies, healthcare providers, disability management firmsInsurance companies, healthcare organizations, case management firms
Common Search & ComparisonYesYes

Remote Disability Management professionals focus on coordinating disability claims, assessing work restrictions, and facilitating return-to-work plans. Remote Case Coordinators handle broader case management tasks, including coordinating healthcare services and supporting patient needs. While both roles require similar healthcare-related certifications and work in remote healthcare or insurance environments, Disability Management specialists specifically target disability claims and return-to-work strategies, making them distinct in their focus and responsibilities.

What are popular job titles related to Remote Disability Management jobs in Boston, MA? For Remote Disability Management jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Disability Management jobs in Boston, MA look for? The top searched job categories for Remote Disability Management jobs in Boston, MA are:
Infographic showing various Remote Disability Management job openings in Boston, MA as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 100% Remote job distribution.

Personal Lines Account Manager - Fully Remote

Ironside Insurance Group

Boston, MA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 13 days ago


Job description

Salary: $60,000 - $70,000 based on experience

Personal Lines Account Manager - Remote


About us:

Ironside Insurance Group is a privately owned independent agency founded in 2012 in downtown Bostons financial district, quickly growing to become a leader in the personal and commercial lines industry. We have been one of Inc 5000s Fasted Growing Companies and named by The Insurance Journal as a Best Agency to Work For. Working at Ironside Insurance Group isnt just a job. Its your livelihood and we are heavily invested in our neighborhood and community. We recognize that the work our employees do ties directly to our overall success. We pride ourselves on providing a positive and collaborative team environment for our employees while providing our customers with the best service and experience possible. We are always seeking talented, driven, critical thinkers who want to be a part of something better than the average insurance agency.

Job Description:

Within this role you will be a key point of contact for our policyholders. This will include but not be limited to answering phones and responding to e-mails to address customer questions & concerns. You will also be supporting Ironside Insurance Groups goal of providing our clients with appropriate levels of protection through an array of available insurance products.As a Personal Lines Account Representative, you will perform a full range of consultative activities to ensure a positive customer experience.

This role is available as a fully remote, work from home position for candidates living in the following states:Massachusetts, New Hampshire, Connecticut, Rhode Island, Pennsylvania, North Carolina or Florida.

To be considered for this position, we do require that you answer the questions within this hiring platform to include whether you hold an active producer license, your salary requirements, etc.

Core Responsibilities:

  • Provide exceptional customer service by promptly responding to inbound calls and e-mails.
  • Aid in customer retention via multiple methods of contact and annual insurance policy reviews.
  • Proactively identify and process policy transactions and explain any resulting customer impact.
    Assist with policy billing issues, including evaluating and making decisions regarding payment plan exceptions and any applicable fees, including initiating alternate payment arrangements.
  • Cross-sell additional insurance solutions as appropriate, as well as assist in policy rewrites/remarkets.
  • Process personal lines E&S policy renewals and collect payment for agency bill accounts.
  • Manage and utilize your time effectively to ensure the department meets required service levels for improved customer satisfaction results.

Required Skills:

  • At least two years consistent personal lines account manager experience within an independent agency environment, handling multiple carriers.
  • Comfortable with identifying opportunities, asking for and closing the sale of additional insurance products & services.
  • Excellent communication and interpersonal skills combined with the ability to work independently and as part of a team.
  • Ability to both prioritize, as well as review, record and organize data from a variety of sources.

Preferred Skills:

  • Working familiarity of Agency Management Systems (QQ is a plus)
  • Active P&C Insurance licensed in the State of Massachusetts
  • Familiarity with the Massachusetts Registry of Motor Vehicles (RMV) system
  • Fluent in Spanish
  • Bachelors degree

Benefits:

At Ironside Insurance Group, our Total Rewards Package consists of:

  • Competitive compensation package to include:
    • Base salary
    • Performance-based increases and bonus opportunities
  • 401k with up to a 4% company match (after 90 days)
  • Comprehensive health, dental and vision benefits with company contributions for both employees and their dependents
  • Group life insurance, short and long-term disability as well as accidental death insurance fully paid by Ironside
  • Generous flexible time off plan as well as paid holidays
  • Parental leave
  • 100% remote work environment, providing necessary equipment to help create your ideal workspace