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Remote Directv Customer Service Representative Jobs in Kentucky

Getaway

Customer Representative

Eastwood, KY · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Getaway

Customer Representative

Eastwood, KY · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

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All JobsDirectv Customer Service Representative JobsRemote Directv Customer Service Representative JobsRemote Directv Customer Service Representative Jobs in Kentucky

Remote Directv Customer Service Representative information

What is the difference between Remote Directv Customer Service Representative vs Remote Dish Network Customer Service Representative?

AspectRemote Directv Customer Service RepresentativeRemote Dish Network Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-based call centerRemote, home-based call center
Industry UsageTelevision and entertainment servicesTelevision and entertainment services
Common Search IntentCustomer support, billing, technical issuesCustomer support, billing, technical issues

Both roles involve remote customer service within the entertainment industry, requiring similar credentials and work environments. The main difference lies in the specific service provider—Directv versus Dish Network—each with slightly different product lines and customer bases. Candidates interested in remote customer support for satellite TV providers can consider both roles based on their preferences and experience.

How do I become a remote Directv customer service representative?

To become a remote Directv customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with customer service. Employers often require familiarity with computer systems and remote communication tools, and some positions may require specific training or certifications. Applying through the company's careers page or job boards is common for open positions.

What are popular job titles related to Remote Directv Customer Service Representative jobs in Kentucky?

For Remote Directv Customer Service Representative jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Remote Directv Customer Service Representative jobs in Kentucky look for?

The top searched job categories for Remote Directv Customer Service Representative jobs in Kentucky are:

What cities in Kentucky are hiring for Remote Directv Customer Service Representative jobs?

Cities in Kentucky with the most Remote Directv Customer Service Representative job openings:

Remote Directv Customer Service Representative jobs near you
Infographic showing various Remote Directv Customer Service Representative job openings in Kentucky as of July 2026, with employment types broken down into 68% Full Time, 10% Part Time, 11% Temporary, and 11% Contract. Highlights an 100% Remote job distribution.

Customer Service Representative Tier 2

Lexington, KY • On-site, Remote

Helpware
Strategic Planning Consulting Services • 1 - 5K employees
Learn more about Helpwareexternal

$21/hr

Full-time

Re-posted 2 days ago

Job description

Customer Service Representative Tier 2

Location: Lexington, Danville, or Somerset, KY | Work Setup: Conditional remote

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our US Team is growing and we're looking for experienced Sales Agents to join our Helpware team.

Position Overview:

The Tier 2 Customer Support Representative serves as the primary escalation point for complex customer service and order management concerns that require advanced troubleshooting and decision-making. This role is responsible for resolving escalated order, payment, refund, and return-related issues while ensuring compliance with client policies and service standards. The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve processes, and enhance the overall customer experience through knowledge sharing and continuous improvement initiatives.

Specific Responsibilities:

  • Act as the primary escalation point for Tier 1 CX/Sales Support agents, handling advanced or complex customer and order issues.
  • Demonstrate expert-level understanding of the client's product catalog, pricing policy, and order/pre-authorization workflows to resolve escalated cases accurately.
  • Review and approve or deny out-of-policy RMA, refund, and credit requests escalated by Tier 1 agents, including swap-out program exceptions.
  • Resolve exception-heavy order scenarios, including pricing disputes, buyback/shipping adjustments, multi-location order discrepancies, and unresolved credit card pre-authorization issues.
  • Maintain full documentation of escalated interactions, root cause, and resolution in Salesforce and other supporting systems.
  • Partner with the Team Lead to identify recurring escalation themes and recommend process, training, or knowledge base improvements.
  • Escalate to the Team Lead only when an issue requires a judgment call beyond defined Tier 2 authority or needs coordination across the US/Philippines teams.
  • Contribute to FAQ, knowledge base, and escalation playbook content based on patterns observed in escalated cases.
  • Participate in calibration sessions to ensure consistent quality and resolution standards across tiers.
  • Other related tasks as assigned by the client or Helpware management.

Qualifications:

  • At least 2-4 years of experience in customer service, sales support, order management, or a related customer operations role, with experience handling escalations.
  • Proven experience resolving complex customer issues involving orders, payments, refunds, returns, or account management.
  • Experience using CRM platforms such as Salesforce; familiarity with ERP or order management systems is an advantage.
  • Strong understanding of order lifecycle management, credit card pre-authorizations, RMAs, refunds, credits, and pricing policies.
  • Excellent analytical, problem-solving, and decision-making skills with the ability to resolve exceptions independently within established guidelines.
  • Strong verbal and written communication skills, with the ability to manage difficult customer interactions professionally and empathetically.
  • Highly organized with exceptional attention to detail and the ability to document cases accurately.
  • Demonstrated ability to identify process gaps and recommend improvements to workflows, documentation, and knowledge resources.
  • Experience mentoring, coaching, or providing guidance to frontline agents is preferred.
  • Ability to collaborate effectively with cross-functional and global teams while managing multiple priorities in a fast-paced environment.
Employment Type: FULL_TIME

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