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Remote Director Travel Operations Jobs in Minnesota

ATL Technology

Human Resources Director

Maple Grove, MN · On-site +1

S. operations and a key execution leader for enterprise talent and organizational priorities. This ... and remote employees, translates business strategy into practical people plans, strengthens ...

Danaher

Global Commercial Demand Planning Director

Chaska, MN · On-site +1

$180K - $220K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... operational readiness, and financial predictability. This position reports to the Vice President ... remote, with the ability and willingness to travel internationally up to 50%. In this role, you ...

CPM Holdings, Inc.

Sales Director

Blaine, MN · On-site +1

$130K - $165K/yr

  • Medical

  • Dental

  • Retirement

This opportunity is remote but requires candidates to be based in the Minneapolis, MN area ... Partner with Engineering, Applications, Marketing, and Operations to deliver customer-focused ...

Danaher

Pricing Manager - Remote

Minneapolis, MN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... operational capabilities. This position will oversee three direct reports and will play a key role ... Travel, Motor Vehicle Record & Physical/Environment Requirements: ~10% travel requirement ...

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All JobsTravel Operations JobsRemote Director Travel Operations JobsRemote Director Travel Operations Jobs in Minnesota

Remote Director Travel Operations information

What is the difference between Remote Director Travel Operations vs Remote Travel Manager?

AspectRemote Director Travel OperationsRemote Travel Manager
ResponsibilitiesOversees entire travel department, develops strategies, manages budgets, and leads teamsCoordinates travel arrangements, manages bookings, and ensures customer satisfaction
Required CredentialsExperience in travel management, leadership skills, possibly certifications like CTC or CTPTravel industry experience, customer service skills, relevant certifications
Work EnvironmentExecutive-level, strategic planning, often remote or hybridOperational, client-facing, often remote or on-site

The main difference between Remote Director Travel Operations and Remote Travel Manager lies in scope and responsibilities. The director focuses on strategic leadership and overall department management, while the manager handles day-to-day travel arrangements and client interactions. Both roles require industry experience and relevant certifications, but the director's role is more senior and strategic.

What are popular job titles related to Remote Director Travel Operations jobs in Minnesota?

For Remote Director Travel Operations jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Director Travel Operations jobs in Minnesota look for?

The top searched job categories for Remote Director Travel Operations jobs in Minnesota are:

Remote Director Travel Operations jobs near you
Infographic showing various Remote Director Travel Operations job openings in Minnesota as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Director, Customer Experience Billing Operations (Remote)

Quest Diagnostics

Edina, MN • On-site, Remote

Full-time

Re-posted 28 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

97th of 120 rated laboratories

Job description


The Director of Patient Customer Service Operations Support is responsible for leading the strategic and operational backbone of a high-volume, omnichannel patient contact center. This role oversees workforce management, quality assurance, training and development, performance analytics, and continuous improvement initiatives to ensure exceptional patient experiences across all channels (phone, chat, email, and digital platforms).
This leader partners cross-functionally to align operational capabilities with organizational goals, optimize efficiency, and drive measurable improvements in patient satisfaction, access, and service delivery.
Responsibilities
Strategic Leadership
  • Define and execute the long-term vision for contact center support functions, aligning with enterprise patient experience and access strategies
  • Serve as a key advisor to senior leadership on operational performance, capacity planning, and service delivery innovation
  • Lead transformation initiatives, including technology adoption, process optimization, and omnichannel integration

Workforce Management (WFM)
  • Oversee forecasting, capacity planning, scheduling, and real-time management for a high-volume contact center
  • Ensure optimal staffing models to balance service levels, cost efficiency, and patient access
  • Implement and refine WFM tools and methodologies to improve accuracy and responsiveness

Quality Assurance (QA)
  • Establish and maintain a comprehensive QA framework to monitor and improve patient interactions
  • Drive consistency in service delivery, compliance, and patient-centered communication
  • Leverage QA insights to inform coaching, training, and process improvements

Training & Development
  • Lead the design and execution of onboarding and continuous training programs for contact center staff and leadership
  • Ensure training aligns with clinical, regulatory, and service excellence standards
  • Foster a culture of continuous learning, coaching, and professional development

Performance Analytics & Reporting
  • Develop and manage KPIs, dashboards, and reporting frameworks to monitor operational performance and patient experience
  • Translate data into actionable insights to drive decision-making and continuous improvement
  • Analyze trends in call volume, patient needs, and agent performance to inform strategy

Operational Excellence & Continuous Improvement
  • Identify and implement process improvements to enhance efficiency, reduce friction, and improve patient outcomes
  • Partner with IT, digital, and adjacent teams to optimize workflows and tools supporting patient interactions
  • Champion Lean, Six Sigma, or similar methodologies to drive sustainable improvements

Omnichannel Contact Center Oversight
  • Ensure seamless patient experiences across all engagement channels
  • Optimize channel strategy to meet evolving patient preferences and access needs
  • Monitor emerging trends and technologies in patient engagement and contact center operations

People Leadership
  • Lead and develop a team of managers and subject matter experts across WFM, QA, training, and analytics
  • Build a high-performing, inclusive culture focused on accountability, innovation, and patient-centered service
  • Drive employee engagement and retention within support functions

Qualifications
Required
  • 8-10+ years of experience in contact center operations, with at least 5 years in a senior leadership role
  • Demonstrated experience managing workforce management, QA, training, and analytics functions
  • Experience in healthcare, payer, provider, or patient services environment
  • Strong analytical skills with experience leveraging data to drive operational decisions
  • Proven ability to lead large-scale, high-volume, omnichannel contact center environments

Preferred
  • Experience with WFM and contact center technologies (e.g., Five9, Verint)
  • Lean/Six Sigma certification or equivalent process improvement experience
  • Knowledge of healthcare regulations (HIPAA, compliance standards)

People Leader Responsibility
  • Organizational Impact: Enterprise or multi-site impact with responsibility for core operational support functions across the contact center ecosystem
  • Span of Control: Typically leads multiple managers and/or senior individual contributors; indirect influence across 200+ frontline staff depending on organizational size
  • Decision-Making Authority: High degree of autonomy in setting strategy for WFM, QA, training, and analytics; contributes to enterprise-level operational planning
  • Stakeholder Complexity: Regular interaction with senior leaders (VP and above), as well as cross-functional partners in Clinical, Digital, IT, Compliance, and Operations

Education
  • Bachelor's degree in Business, Healthcare Administration, or related field (Required)
  • Master's degree (Preferred)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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