Remote Director Strategic Operations Jobs in Tennessee

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Managing Director, Client Executive - Education to join our team in Knoxville, Tennessee (US-TN), United States (US).

Managing Director, Client Executive - Education

This is a hybrid role supporting a client in Knoxville, TN.  Must reside in the area.

The Managing Director, Client Executive is accountable for the P&L, revenue growth, and client satisfaction of their assigned account. As the leader of this account, the Client Executive is responsible for defining and executing growth strategy, revenue forecasting, achieving all financial targets, service excellence, and overall client satisfaction, with indirect team members overseeing the delivery of complex, multi-disciplinary solutions. This position requires a Global industry focus, an understanding of diverse solution offerings as well as management of a diverse portfolio, leveraging a remote onsite/offshore model, and the ability to interface with executives on multiple levels.

Job Responsibilities:

• Serve as the senior executive and trusted advisor to the key executive leaders, aligning strategies with the client’s mission and modernization priorities.
• Own full P&L accountability for a $50M+ account, driving revenue growth, profitability, and long-term client value.
• Develop and execute a multi-year account strategy focused on innovation, digital transformation, and measurable outcomes.
• Build and sustain executive relationships across agencies, partners, and the broader public sector ecosystem.
• Lead contract negotiations, renewals, and governance processes to ensure mutual success and operational transparency.
• Oversee delivery performance and service quality, ensuring all commitments meet or exceed client expectations.
• Drive new business development and expansion opportunities across solutions, services, and emerging technologies.
• Champion innovation by introducing forward-looking solutions that advance government efficiency and citizen experience.
• Lead and develop a cross-functional account team, fostering collaboration, accountability, and professional growth.

Required Qualifications:

• Proven track record and minimum of 10 years of experience in building, managing, and measuring an account with annual revenues in excess of $50M
• Minimum of 10 years of experience selling IT services
• Minimum of 10 years of experience in Client Management, with the ability to grow and improve client/customer relationships, implement change, and leverage technology for competitive advantage
• Deep industry knowledge within the State and Local Government and Education sector

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $150,000 - $350,000 per year. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.  This role may also be eligible for incentive compensation based on individual and/or company performance. 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.