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Remote Director Customer Service Jobs in Riverside, CA

Qcells

QSS Customer Support Specialist

Irvine, CA · On-site +1

$70K - $85K/yr

The ideal candidate will have strong customer service skills, a knack for process improvement, and ... direct manager's discretion in accordance with the company policies and procedures. Remote work may ...

HMG Careers

Remote Sales and Service Advisor

Wildomar, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Modjeska, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Upland, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Montclair, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Agent

Riverside, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Chino, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Agent

Silverado, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Riverside, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Orange, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Menifee, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Calimesa, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Showing results 41-60

All JobsCustomer Service JobsRemote Director Customer Service JobsRemote Director Customer Service Jobs in Riverside, CA

Remote Director Customer Service information

See Riverside, CA salary details

$40.7K

$128.7K

$205K

How much do remote director customer service jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote director customer service in Riverside, CA is $128,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,100.00 and $153,900.00 per year, depending on experience, location, and employer.

What is the difference between Remote Director Customer Service vs Remote Customer Service Manager?

AspectRemote Director Customer ServiceRemote Customer Service Manager
CredentialsTypically requires leadership experience, industry-specific knowledge, and sometimes a bachelor's degreeRequires customer service experience, leadership skills, and often a bachelor's degree
Work EnvironmentOversees multiple teams or departments remotely, strategic planningManages customer service teams remotely, handles daily operations
Industry UsageCommon in large organizations, call centers, and service industriesWidely used across various industries with customer support teams
Search & Comparison IntentFocuses on leadership, strategy, and high-level managementCenters on team management, daily customer service operations

The main difference is that a Remote Director Customer Service focuses on strategic leadership and overseeing multiple teams or departments, while a Remote Customer Service Manager handles daily team management and operational tasks. Both roles require customer service experience and leadership skills but differ in scope and responsibilities.

What are the most commonly searched types of Remote Customer Service jobs in Riverside, CA? The most popular types of Remote Customer Service jobs in Riverside, CA are:
What are popular job titles related to Remote Director Customer Service jobs in Riverside, CA? For Remote Director Customer Service jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Director Customer Service jobs in Riverside, CA look for? The top searched job categories for Remote Director Customer Service jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Director Customer Service jobs? Cities near Riverside, CA with the most Remote Director Customer Service job openings:
Remote Director Customer Service jobs near you

QSS Customer Support Specialist

Qcells

Irvine, CA • On-site, Remote

$70K - $85K/yr

Full-time

Posted 17 days ago

Qcells rating

6.4

Company rating: 6.4 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Description

POSITION DESCRIPTION: 

The QSS Customer Care Specialist will be responsible for fielding customer calls and resolving complaints, working with both vendors and internal stakeholders to ensure customer issues are addressed in a timely and efficient manner. This role will also be involved in identifying process gaps and working with the management team to implement improvements across the business. The ideal candidate will have strong customer service skills, a knack for process improvement, and a desire to enhance the overall customer experience. The role will report to the Manager, Customer Care or another management personnel that the President of the Company may designate. 

This position will be based out of one of our offices in Irvine, CA; San Francisco, CA; or Santa Clara, CA, with a potential in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures. Remote work may be considered for exceptional cases.   

RESPONSIBILITIES 

  • Field customer calls and complaints, providing prompt and effective resolutions.
  • Collaborate with vendors and internal teams to drive timely resolutions for customers, ensuring a seamless experience.
  • Handle complex and sensitive customer issues
  • Ability to think critically and make sound decisions
  • Own the customer experience from start to finish
  • Ability to escalate issues when necessary
  • Manage workload and prioritize tasks
  • Responsible for identifying and resolving customer issues
  • Identify process gaps and areas for improvement based on customer feedback and experience working with the team.
  • Work closely with the Manager to implement process improvements that benefit the customer and the business.
  • Maintain detailed records of customer interactions and track the status of customer issues to ensure follow-up and closure.
  • Continuously provide feedback to help improve overall customer service strategies and initiatives.
REQUIRED QUALIFICATIONS
  • 3+ years of experience in customer service, customer success, or customer experience, with a proven track record of resolving customer concerns and delivering positive outcomes. 
  • Demonstrated ability to identify process improvements, streamline workflows, and drive operational efficiencies.
  • Excellent verbal and written communication skills, with strong problem-solving, decision-making, and conflict resolution capabilities.
  • Highly organized and self-motivated, with the ability to prioritize competing responsibilities and thrive in a fast-paced environment.
  • Collaborative team player with experience building effective relationships and partnering with internal teams, customers, and external stakeholders.

PREFERRED QUALIFICATIONS 

  • Solar Industry experience (Renewable) 
  • TPO and/or Loan business models
  • Spanish fluency 

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions.  Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services.  We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future. 

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS: 

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.  

Mobility 

Standing 

20% of time  

Sitting 

70% of time  

Walking 

10% of time  

Strength 

Pulling 

up to 10 Pounds  

Pushing 

up to 10 Pounds  

Carrying 

up to 10 Pounds  

Lifting 

up to 10 Pounds  

Dexterity (F = Frequently, O = Occasionally, N = Never) 

Typing 

F 

Handling 

F 

Reaching 

F 

Agility (F = Frequently, O = Occasionally, N = Never) 

Turning 

F 

Twisting 

F 

Bending 

O 

Crouching 

O 

Balancing 

N 

Climbing 

N 

Crawling 

N 

Kneeling 

N 


The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.

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