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Remote Director Customer Service Jobs in Addison, IL

BEHAVIORALLY INC

Director, Customer Success

Skokie, IL · Remote

$100K - $130K/yr

  • PTO

Director of Customer Success Why This Role is Exciting At Behaviorally, you'll do more than lead projects--you'll shape client strategies and drive growth. As a team leader, you'll set the vision for ...

Xylem

Director, Customer Vertical, Power

Morton Grove, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a Director, Customer Vertical-Power to focus on the Power Generation industry ... Working within the Water Solutions and Services segment (WSS), you will develop, lead, and direct ...

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Annuity Health

Remote Customer Service Representative

Westmont, IL · On-site +1

$16 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call ...

Paper Transport

Director of Business Development

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Director of Business Development: We are seeking an experienced and dynamic Director of ... Can evaluate customer needs and solve with Paper Transport's unique value. * Establish new ...

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All JobsCustomer Service JobsRemote Director Customer Service JobsRemote Director Customer Service Jobs in Addison, IL

Remote Director Customer Service information

See Addison, IL salary details

$39.1K

$123.6K

$196.9K

How much do remote director customer service jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote director customer service in Addison, IL is $123,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,200.00 and $147,800.00 per year, depending on experience, location, and employer.

What is the difference between Remote Director Customer Service vs Remote Customer Service Manager?

AspectRemote Director Customer ServiceRemote Customer Service Manager
CredentialsTypically requires leadership experience, industry-specific knowledge, and sometimes a bachelor's degreeRequires customer service experience, leadership skills, and often a bachelor's degree
Work EnvironmentOversees multiple teams or departments remotely, strategic planningManages customer service teams remotely, handles daily operations
Industry UsageCommon in large organizations, call centers, and service industriesWidely used across various industries with customer support teams
Search & Comparison IntentFocuses on leadership, strategy, and high-level managementCenters on team management, daily customer service operations

The main difference is that a Remote Director Customer Service focuses on strategic leadership and overseeing multiple teams or departments, while a Remote Customer Service Manager handles daily team management and operational tasks. Both roles require customer service experience and leadership skills but differ in scope and responsibilities.

What are the most commonly searched types of Remote Customer Service jobs in Addison, IL?

The most popular types of Remote Customer Service jobs in Addison, IL are:

What job categories do people searching Remote Director Customer Service jobs in Addison, IL look for?

The top searched job categories for Remote Director Customer Service jobs in Addison, IL are:

What cities near Addison, IL are hiring for Remote Director Customer Service jobs?

Cities near Addison, IL with the most Remote Director Customer Service job openings:

Remote Director Customer Service jobs near you
Infographic showing various Remote Director Customer Service job openings in Addison, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $123,569 per year, or $59.4 per hour.

Director, Customer Success

BEHAVIORALLY INC

Skokie, IL • Remote

$100K - $130K/yr

Full-time

PTO

Posted 26 days ago

Job description

Director of Customer Success

Why This Role is Exciting

At Behaviorally, you’ll do more than lead projects—you’ll shape client strategies and drive growth. As a team leader, you’ll set the vision for how brands understand and influence shopper behavior, while empowering teams to deliver excellence. This role offers:

  • Strategic Impact & Influence: Partner with senior clients at the world’s largest CPG and FMCG brands, guiding them through complex challenges and shaping strategies that drive measurable growth.
  • Collaborative Culture: Join bright, curious colleagues in a supportive, innovative, and inclusive environment where your voice matters.
  • Leadership & Development: Lead, mentor, and inspire a high-performing team of insights professionals, fostering innovation and excellence.
  • Career Growth & Recognition: Clear pathways to executive leadership, with recognition for both business impact and people leadership.
  • Flexibility & Balance: Hybrid work model (2–3 days per week in-office), annual performance-based incentives, and unlimited paid time off.

Who We Are

We are Behaviorally, Inc., the #1 global market leader in digital shopper marketing. With decades of experience and category expertise, we apply our unique behavioral framework and digital-first approach to help brands navigate the uncertainty of a changing retail environment. We help clients make smarter shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth.

What You Will Do as a Key Member of Our Team

  • Build and grow senior client relationships, acting as a trusted advisor on packaging and shopper insights.
  • Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent value delivery.
  • Contribute to the Development of strategic account plans and a strong proposal pipeline across Behaviorally’s product suite (including Quant, Qual, and AI-enabled solutions).
  • Collaborate with cross-functional teams to deliver high-quality, insight-driven work that drives measurable business impact.
  • Translate findings into compelling narratives that inform high-level business decisions.
  • Forecast revenue accurately across weekly, monthly, quarterly, and annual cycles.
  • Lead and mentor team members, fostering a culture of professional growth, innovation, and accountability.
  • Contribute to company-wide KPIs and initiatives, helping drive commercial growth and innovation.

Desired Skills and Experience

  • 6+ years of experience in market research, customer success, or client-facing roles
  • Proven ability to manage complex client relationships with measurable business impact
  • Strong grasp of research methodologies (Quant, Qual, AI)
  • Experience leading and collaborating with teams to deliver excellence
  • Excellent communication and presentation skills with a commercial mindset
  • Natural curiosity, self-motivation, and comfort in fast-paced environments

Our Ethical Commitment to You

At Behaviorally, we are committed to a work environment that is inclusive and free of discrimination. We are proud to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status, or any other factors prohibited by law.