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Remote Direct Support Professional Jobs in Riverside, CA

Direct Counsel

Law Enforcement Defense Attorney

Irvine, CA · On-site +1

$158K - $205K/yr

Direct Counsel is seeking a Law Enforcement Defense Attorney to join a sophisticated and growing ... Participate in trial preparation and trial support * Draft motions, appellate briefs, and legal ...

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

The Customer Support Specialist manages incoming customer support issues, ensuring timely ... Professional development programs * Wellness programs Location: This is a remote position open to ...

CDF Labor Law

Remote Legal Assistant

Irvine, CA · On-site +1

$38 - $44/hr

... professionalism. The Legal Assistant will provide overflow support to all five of CDF's offices ... This position reports to the Director of Legal Operations and the Irvine Office Managing Partner.

New

CDF Labor Law

Remote Legal Assistant

Irvine, CA · Remote

$38 - $44/hr

... professionalism. The Legal Assistant will provide overflow support to all five of CDF's offices ... This position reports to the Director of Legal Operations and the Irvine Office Managing Partner.

New

Directive

Paid Social Manager (Remote US)

Irvine, CA · Remote

Serve as direct support to client contacts * Weekly communication with any vendors or operational ... Drive cross-sells, upsells and referrals via client relationships and professional network

Directive

Paid Social Manager (Remote US)

Irvine, CA · Remote

Serve as direct support to client contacts * Weekly communication with any vendors or operational ... Drive cross-sells, upsells and referrals via client relationships and professional network

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How much do remote direct support professional jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for remote direct support professional in Riverside, CA is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.32 per hour, depending on experience, location, and employer.
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Service Delivery Manager - Project Management and Professional Services

Shield

Anaheim, CA • On-site, Remote

$90K - $115K/yr

Full-time

Medical, Dental, Vision

Re-posted 4 days ago

Job description

Service Delivery Manager - Project Management and Professional Services
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $90,000 - $115,000 / year
Description
IronOrbit delivers secure, high‑performance private hosting, remote managed services, and modern workplace solutions. We're looking for a hands‑on delivery leader who delights customers, motivates teams, and consistently lands projects on time and on budget.
Service Delivery & Professional Services is a single delivery organization with two sub‑groups:
• Project Management (PM): Program/phase‑gate governance, schedule & risk management, stakeholder communications, BAU/hypercare transitions.
• Professional Services (PS): Engineers and specialists who execute builds, migrations, upgrades, image governance, and structured operational initiatives.
You will lead both PM and PS, ensuring seamless onboarding for new customers and successful delivery of projects and initiatives for existing customers.
Key Responsibilities
As Service Delivery Manager, you will:
• Own customer onboarding & delivery: Lead end‑to‑end onboarding for private hosting and remote managed services; set phase gates, dependencies, and communication plans.
• Drive initiatives for existing customers: Deliver server/network upgrades, office moves, storage remediation, and technology refresh programs.
• Lead the people: Direct Project Managers and Professional Services personnel (Systems Engineers, Support Specialists/Engineers/Analysts); set goals, coach performance, and grow careers.
• Raise service quality: Enforce SOPs and QA for ticket lifecycle; reduce repeat incidents and extend reliability across VDI/EUC and infrastructure.
• Standardize documentation: Ensure runbooks/PM templates and customer documentation (network topology, services, security) are complete before build/migration.
• Manage risk & change: Govern image refreshes and production changes; coordinate with Engineering when holds impact schedules; plan phased upgrades for legacy systems.
• Partner cross‑functionally: Collaborate closely with Sales, Account Management, Solutions Engineering, and Customer Success to unblock delivery and maintain trust.
• Own the numbers: Build and execute project cost accounting; manage team P&L (forecasting, margin, utilization, accruals); approve vendor invoices.
Skills, Knowledge & Expertise
• Experience: 8-12+ years in IT services; 4-7+ years leading combined Service Delivery/Professional Services/Project Management teams in customer‑facing roles.
• Delivery excellence: Proven phase‑gate governance, risk/issue management, stakeholder communications, and BAU/hypercare transitions.
• Business acumen: Hands‑on ownership of project financials, utilization, margin, budgets, forecasts, and P&L.
Technical fluency (preferred):
o Microsoft 365 (Exchange Online migrations, Teams enablement, security baselines)
o Identity/Directory: Entra ID/AD Connect, hybrid identity, SSO
o VDI/EUC: Windows 11 desktop pools, FSLogix containers, image governance; monitoring/licensing (e.g., ControlUp)
o Virtualization & OS: VMware and/or Hyper‑V; Windows Server upgrades (e.g., 2016 → 2022/2025, ESU)
o Email security: Barracuda or equivalent
o PSA/Project tools: Experience with PSA platforms (e.g., ConnectWise, Autotask) and project tracking/reporting
• Leadership & communication: Clear, confident communicator with the ability to de‑escalate issues, align teams, and maintain executive‑level reporting.
• On‑time, on‑budget delivery across onboarding and PS projects
• Documentation completeness prior to build/migration
• Reduced repeat operational incidents through SOP compliance and preventive actions
• Improved customer satisfaction and shortened hypercare periods
• Team utilization and margin targets met; clean invoice/close processes
Job Benefits
• Competitive base salary with annual bonus
• Medical, dental, vision, and other benefits
• Flexible remote work with PST collaboration windows
• Professional development and clear growth pathways

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