Remote Desktop Support Jobs in Plattsburgh, NY (NOW HIRING)

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

As an integral part of our rapidly growing team, Parts Identification Specialists (internally known as Parts Detectives) are primarily responsible for answering inbound calls (as the Manufacturer) to provide our mutual customers with the correct repair part numbers. We’re looking for meticulous and detail-oriented candidates that want to take their technical skillset to the next level and provide top-notch customer service in the process!

A Typical Day

• Answer a high volume of inbound calls (40-50 per day on average) to assist with parts identification inquiries.
• Research and escalate requests by navigating through equipment manuals, technical diagrams, parts listings, and manufacturer remote desktop systems to identify the correct part number information.
• Log prime details of each call into our CRM, review and follow up on open cases within 2 business days, and close out resolutions as soon as possible.
• Deliver top-notch customer service while effectively communicating part information in a professional and friendly manner.

To Land This Opportunity

• You’re an all-star communicator and are proficient in English (both written and verbal). If you are bilingual in English & Spanish – that’s a bonus!
• You have a quality, high speed internet connection at home.
• You have at least 1 year(s) of experience in a customer service or technical support role.
• You have a passion for problem-solving, pay close attention to detail, and thrive in a fast-paced environment.
• You enjoy working with people and take pride in providing exceptional customer experience.
• You thrive within a fast paced, team-oriented environment.
• You are confident communicating over the phone and through various offline applications.
• You know MS Office (you may not be a master but you’re on your way).
• You're available to work M-F from 9:30 AM - 6:00 PM (CST) / 10:30 AM – 7:00 PM (EST) with flexibility as needed

About Your Future Team

Parts ID is all about Teamwork and Support. We love to come up with ways to keep our Team Culture strong and are obsessed with finding better ways to take care of our customers. Our growing team is full of high-performing team members who have a passion and enthusiasm to work hard and play hard.  When we are in the office, we like to make learning fun by testing out all our equipment to make food... and everyone loves gifs. 

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $18.62 - $25.12 hourly which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.