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Remote Desktop Support Manager Jobs in Springfield, VA

Eliassen Group

Desktop Endpoint Engineer

Washington, DC · Remote

$45 - $50/hr

Hybrid 3 days onsite / 2 days remote in Washington, DC Our client seeks a Level 3 Desktop Endpoint ... registry, and remote support. * Working knowledge of macOS enterprise support and management.

Maximus

Customer Service Representative - Help Desk

VA · On-site +1

$16 - $21.75/hr

... in providing Desktop and Operational Support to assigned site and remote offices. - Install ... management, including the use of image deployment software to perform imaging tasks for ...

Fanniemae

Desktop Packaging Engineer

Reston, VA · On-site +1

This role partners closely with application owners, security, deployment, and support teams to ... Experience managing application deployment across enterprise environments * Solid understanding of ...

Tiye Consulting

Senior Programmer/Analyst

Washington, DC · On-site +1

Resolving issues directly, often using remote desktop software * Configuring, maintaining, and ... manager * Supporting the Statewide Domestic Violence Application by: Maintaining the windows client ...

HMG Careers

Remote Sales Specialist

Washington, DC · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

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All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Springfield, VA

Remote Desktop Support Manager information

See Springfield, VA salary details

$15

$37

$63

How much do remote desktop support manager jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote desktop support manager in Springfield, VA is $37.78, according to ZipRecruiter salary data. Most workers in this role earn between $25.10 and $50.24 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by Remote Desktop Support Managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Manager, and why are they important?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a Remote Desktop Support Manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are popular job titles related to Remote Desktop Support Manager jobs in Springfield, VA? For Remote Desktop Support Manager jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Springfield, VA look for? The top searched job categories for Remote Desktop Support Manager jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Remote Desktop Support Manager jobs? Cities near Springfield, VA with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you
Desktop Endpoint Engineer

Desktop Endpoint Engineer

Eliassen Group

Washington, DC • Remote

$45 - $50/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

Description:

Hybrid 3 days onsite / 2 days remote in Washington, DC

Our client seeks a Level 3 Desktop Endpoint Engineer to drive endpoint engineering, automation, and lifecycle management across Windows and macOS in a mid-to-large enterprise environment. The role will design policies, build automation, package and deploy software, and serve as a senior technical resource for endpoint management platforms including Ivanti Neurons. The engineer will improve efficiency, enable Level 2 teams, and collaborate with Information Security, Infrastructure, and Help Desk on endpoint strategy.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $45.00 to $50.00/hr. w2

Responsibilities:
  • Design and maintain endpoint management policies for Windows and macOS with secure and consistent configurations.
  • Act as a senior technical resource for endpoint platforms including Ivanti Neurons while partnering with internal teams and vendors.
  • Build and maintain automation using workflows, bots, sensors, PowerShell, and Bash.
  • Manage application packaging and automated software deployment processes.
  • Provide advanced troubleshooting and root-cause analysis for escalated issues from Level 1 and Level 2 teams.
  • Create solutions, documentation, and automation that enable Level 2 Desktop Engineers to resolve issues independently.
  • Collaborate with Information Security, Infrastructure, and Help Desk on endpoint strategy and initiatives.
  • Maintain technical documentation, SOPs, and knowledge base content.
  • Support hardware and software lifecycle planning, refresh, and modernization efforts.
Experience Requirements:
  • 5+ years in desktop engineering or endpoint administration in a mid-to-large enterprise.
  • Strong experience designing and operating enterprise endpoint management solutions.
  • Advanced knowledge of Windows 10/11 enterprise features including Group Policy, imaging, registry, and remote support.
  • Working knowledge of macOS enterprise support and management.
  • Proficiency with scripting and automation using PowerShell and Bash.
  • Experience supporting Microsoft 365, Active Directory, and hybrid or cloud environments including Entra ID and Intune enrollment.
  • Experience with application packaging and deployment at scale.
  • Preferred: Ivanti Endpoint Manager and/or Ivanti Neurons, Jamf or other macOS management, endpoint security and EDR, vulnerability management, leadership of technical initiatives, and mentoring of junior engineers.
Education Requirements:

Bachelor’s degree in Information Technology or related field, or equivalent professional experience.

Recruitment Transparency Notice
 
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.
 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

 
About Eliassen Group:
 
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
 
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
 
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
 
Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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