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Remote Desktop Support Manager Jobs in Springfield, VA

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

... manage time effectively. CGI Federal is growing its high-performance team whose members share a ... Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

... remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and ... Manage user accounts, access permissions, and perform special administrative tasks while ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

... remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and ... Manage user accounts, access permissions, and perform special administrative tasks while ...

Maximus

Technician 1 - Help Desk Support (Call Center)

VA · On-site +1

$20 - $27/hr

... remote desktop software to provide remote support and resolve issues for users whom may be at ... management, including the use of image deployment software to perform imaging tasks for ...

Fanniemae

Desktop Packaging Engineer

Reston, VA · On-site +1

This role partners closely with application owners, security, deployment, and support teams to ... Experience managing application deployment across enterprise environments * Solid understanding of ...

CharityEngine

Be Seen First

IT Support Specialist

Alexandria, VA · Remote

$60K - $80K/yr

Day-to-Day Support • Provide technical support to employees, both onsite and remote • ... • Manage user accounts, permissions, and access using Active Directory, Entra ID, and other ...

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All JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Springfield, VA

Remote Desktop Support Manager information

See Springfield, VA salary details

$15

$37

$63

How much do remote desktop support manager jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for remote desktop support manager in Springfield, VA is $37.78, according to ZipRecruiter salary data. Most workers in this role earn between $25.10 and $50.24 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by Remote Desktop Support Managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Manager, and why are they important?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a Remote Desktop Support Manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are popular job titles related to Remote Desktop Support Manager jobs in Springfield, VA? For Remote Desktop Support Manager jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Springfield, VA look for? The top searched job categories for Remote Desktop Support Manager jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Remote Desktop Support Manager jobs? Cities near Springfield, VA with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you
Desktop Support

Desktop Support

System One

Merrifield, VA • Remote

$20.75 - $26.25/hr

Contractor

Posted 1 hour ago

Job description

Job Title: Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite – onsite

Responsibilities

  • Diagnose and resolve hardware and software issues for end users
  • Provide basic networking support including IP and DNS configurations
  • Assist with cybersecurity measures such as MFA and phishing protection
  • Utilize ticketing systems like ServiceNow to track and resolve issues
  • Troubleshoot Palo Alto Network Global Protect client issues on Windows endpoints
  • Resolve issues on Microsoft Windows 11 operating systems
  • Support Microsoft M365 productivity tools including Outlook, OneDrive, and Teams

Requirements

  • Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
  • Experience troubleshooting issues on Microsoft Windows 11 operating systems
  • Proficiency with Microsoft M365 software (Outlook, OneDrive, Teams)
  • Excellent communication and customer service skills
  • Professional presence and ability to work well in a team
  • Detail-oriented and able to follow standard operating procedures
  • Basic networking and cybersecurity knowledge (IP, DNS, MFA, phishing)
  • Experience with ticketing systems such as ServiceNow
  • Minimum of 0 years of related experience Nice to have:
    • CompTIA A+ Certification
    • Microsoft 365 Certified: Fundamentals Certification
    • Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software
    • Experience troubleshooting Citrix VDIs

#M- #LI- Ref: #851-Rockville-S1

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