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Remote Desktop Support Manager Jobs in Palmyra, PA

HMG Careers

Remote Sales Specialist

Harrisburg, PA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

Cordia Services

Remote Plant Operator

Lancaster, PA · Remote

Onsite routine maintenance of power generations assets and support equipment * Onsite oversight and ... Coordinate unit start up and shutdown evolutions as directed by energy management agency or CES ...

TE Connectivity

HARDWARE ENGINEERING MANAGER (REMOTE)

PA · On-site +1

$149K - $212K/yr

From consumer electronics to high-performance datacenters, we support cutting-edge technologies by ... Required Travel 25%-30% #LI-REMOTE Competencies Managing and Measuring Work Building Effective ...

Revvity

Sr. Tax Manager (REMOTE)

Harrisburg, PA · On-site +1

$134K - $167K/yr

Support cross-functional tax planning initiatives, including transaction structuring, supply chain ... Manage global transfer pricing documentation and ensure operational compliance across multiple ...

InsuraTec

Sales Representative (Remote)

Harrisburg, PA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Harrisburg, PA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Ephrata, PA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Harrisburg, PA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Hershey, PA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Lancaster, PA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Lebanon, PA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

Otter Learning TN LLC

Total Rewards Manager

Harrisburg, PA · Remote

$78.50K - $106.10K/yr

We're building scalable people programs that support our teams and fuel continued growth. The ... This is a high-impact, fully remote role where you'll partner closely with HR leadership to deliver ...

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$59

How much do remote desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote desktop support manager in Palmyra, PA is $35.75, according to ZipRecruiter salary data. Most workers in this role earn between $23.75 and $47.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Manager, and why are they important?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What are some common challenges faced by Remote Desktop Support Managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What does a Remote Desktop Support Manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.

How to make 1000 a week remote?

A Remote Desktop Support Manager can increase earnings by taking on multiple clients, offering specialized support, or working for companies that pay higher rates for remote IT management. Building strong technical skills, certifications, and efficient scheduling can help maximize weekly income to reach or exceed $1,000. Consistent performance and expanding your client base are key factors in achieving this goal.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are popular job titles related to Remote Desktop Support Manager jobs in Palmyra, PA? For Remote Desktop Support Manager jobs in Palmyra, PA, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Palmyra, PA look for? The top searched job categories for Remote Desktop Support Manager jobs in Palmyra, PA are:
What cities near Palmyra, PA are hiring for Remote Desktop Support Manager jobs? Cities near Palmyra, PA with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you

IT Support Specialist II - Microsoft 365, Intune

Capital Blue Cross

Harrisburg, PA • On-site, Remote

$55.10K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Capital Blue Cross rating

7.7

Company rating: 7.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

174th of 258 rated insurance

Job description

Position Description
Base pay is influenced by several factors including a candidate's qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more.
At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it's why our employees consistently vote us one of the "Best Places to Work in PA."
The IT Support Specialist II provides technical support to the Plan's end user community in the use of available Desktop Services (DS) products, client/server software, application/system upgrades, fax and web solutions. Provides the following support services: assistance in product use, problem resolution, installation of hardware and software, Moves, Adds, Changes (MACs), interface with vendors when necessary. Provide remote or on-site support for desktops, laptops, mobile devices, telephones, printers, video conferencing, asset management systems, tablet devices, and software applications, as required. Provide first and second level technical support to all areas within CBC and its Subsidiaries. Maintain consistent quality and conform to written standards in all manner of work, take an active lead role working on projects, department related task, and help to coordinate team assignments/tasks. Operate in a manner which seeks issue resolution, using data, reporting, and automation. Provides support in areas of monitoring and maintaining systems, applications, assets, and updates often without being requested. Ability to learn new skills and technologies as the business needs require. Ability to operate ITIL based processes and workflows.
Responsibilities and Qualifications
  • Configures, installs, moves and maintains DS hardware and software products (i.e., databases, spreadsheets, project management, word processing, desktop publishing, operating systems, E-mail, desktops, laptops, virtual devices, mobile devices, phones, and printers, etc.). Asset Management - prevent loss/shrinkage of hardware, data, and software assets. Conform to standards and assist with all methods and procedures to assist with asset management. ITIL Management and Administration using various tools and platforms. Maintenance of computer and computer-related systems. Imaging, Deploying, and Troubleshooting, and Updating systems all to department and company standards. Provides technical support to end users in use of available desktop/endpoint products and assists in problem resolution. Interfaces with vendors when necessary. Assisting office and retail workers with the operation of their computer systems and software applications. Testing of computers, hardware and software ensuring that systems are functioning properly. Physical setup of computer and software systems for various applications and programs. Maintenance of computer and computer-related systems. Develop and Maintain Automation of Processes and Procedures on all platforms and systems with purpose of minimizing or eliminating manual tasks. Reporting/Monitoring - consistently reviewing and seeking information to allow for dashboarding, reporting, and analytics of relevant data to assist with department functions, tasks, and responsibilities. Coordination of computer maintenance with other Information Technology professionals.
  • Maintains knowledge of technology through research and attendance at vendor seminars, professional associations, external training, and user group meetings. Training staff and familiarizing them on how to use computer hardware and software systems.
  • Work on automation, data analysis, data reporting, and other tasks which will improve efficiencies. Work to eliminate manual tasks in all aspects of the departments roles and functions.
  • Carrying out other duties as may be requested by management and/or peers delegated Project-level and/or Administrative-level responsibilities.
  • Performs administrative functions to systems and asset management software maintained by Desktop Services. This includes maintaining maintenance schedules, inventory, reports, and patch/release level of the products. Performs key functions related to Asset/Client Server Administration, GPO management via Active Directory, desktop image management, and package distribution to the Desktop infrastructure.
  • Writes and maintains documentation of Desktop Services procedures and knowledge.
  • Conducts research on products available from vendors, prepares recommendations for purchase of products, and maintains good vendor relationships to ensure prompt and accurate problem resolution. Reviews product information from various publications, conferences, seminars, classes, local user group meetings, and online resources.
  • Capable of leading small to medium-sized projects with the Desktop Services Unit.

Skills:
  • Demonstrated expertise in administration and support of Microsoft Intune and Microsoft 365 environments.
  • Proficient in managing Microsoft Autopilot, policy configuration, remediation processes, endpoint security, mobile device management, compliance initiatives, and overall system configuration.
  • Experienced in the management and administration of Microsoft Office applications.
  • Skilled in deploying software through Microsoft Intune, with comprehensive knowledge of software packaging procedures.
  • Technical understanding and 5 years' work experience in the configuration, setup, testing, and deployment of desktop hardware to include: desktops, tablets, laptops, desktop and network printers, tablets, and miscellaneous peripheral equipment installed within the Plan.
  • Ability to communicate effectively and professionally both verbally and in writing with all levels of internal/external personnel to respond to customer problems and present technical concepts to audiences of all levels.
  • Demonstrates strong analytical and problem-solving skills in a desktop support environment to accurately and efficiently identify, analyze, troubleshoot, and respond to complex problems while supporting customers.
  • Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environment.
  • Ability to be flexible and react appropriately to changing job assignments, work hours, work environments and work locations.
  • Consistently demonstrates a positive and supportive attitude with both internal and external users in order to provide 2nd level technical support in the use of desktop support products.
  • Technical understanding and 1 year work experience with Microsoft Windows sysprep.
  • Technical understanding and 1 year work experience administering Windows Group Policy (GPO).

Knowledge:
  • Reporting and Power BI Knowledge - ability to gather data, analyze, and report data relevant to supporting Desktop Services.
  • Scripting / Automation - ability to create scripts/code to automate tasks and functions.
  • Familiar with the CBC business environment and organizational functions in order to effectively support end user requirements.

Experience:
  • Minimum 5 years desktop support experience, a Bachelor's degree or two years post-secondary education, or 4 years equivalent experience and education in lieu of a degree.
  • Five years of technical experience with a range of desktop software (Windows 11+, Microsoft 365, Microsoft Intune, Microsoft Defender, ServiceNow (ITIL), Oracle, Virtual Systems, SCCM, cloud platforms) and company-deployed desktop or mobile hardware.

Location:
  • Position requires onsite work 2 days a week in Harrisburg, PA.

About Us
We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a caring team of supportive colleagues, and be encouraged to volunteer in your community. We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career.
And by doing your best, you'll help us live our mission of improving the health and well-being of our members and the communities in which they live.

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