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Remote Desktop Support Manager Jobs in Newark, OH

HMG Careers

Remote Sales Specialist

Newark, OH · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

Columbus, OH · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

Columbus, OH · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

Newark, OH · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Customer Service and Sales

Newark, OH · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Customer Service and Sales

Newark, OH · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

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$13

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$55

How much do remote desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote desktop support manager in Newark, OH is $33.24, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $44.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Manager, and why are they important?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What are some common challenges faced by Remote Desktop Support Managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What does a Remote Desktop Support Manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.

How to make 1000 a week remote?

A Remote Desktop Support Manager can increase earnings by taking on multiple clients, offering specialized support, or working for companies that pay higher rates for remote IT management. Building strong technical skills, certifications, and efficient scheduling can help maximize weekly income to reach or exceed $1,000. Consistent performance and expanding your client base are key factors in achieving this goal.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are popular job titles related to Remote Desktop Support Manager jobs in Newark, OH? For Remote Desktop Support Manager jobs in Newark, OH, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Newark, OH look for? The top searched job categories for Remote Desktop Support Manager jobs in Newark, OH are:
What cities near Newark, OH are hiring for Remote Desktop Support Manager jobs? Cities near Newark, OH with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you
Sr. End User Computing Engineer - Remote

Sr. End User Computing Engineer - Remote

Designer Brands

Columbus, OH • On-site, Remote

Full-time

Posted 11 days ago

Designer Brands rating

4.6

Company rating: 4.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Purpose
The Senior End User Computing Engineer is the senior technical owner of DBI's Citrix environment - a business-critical platform supporting application delivery and virtual desktop infrastructure across domestic and international retail operations. This role requires deep, hands-on Citrix expertise and the ability to own the platform end-to-end: design, engineering, operations, and long-term roadmap.
Beyond Citrix, this individual will guide technical direction across the broader EUC ecosystem, working cross-functionally with Application Development, Infrastructure, Security, and Business stakeholders. The role demands an action-oriented engineer who can balance hands-on technical execution with strategic platform thinking, and who communicates with clarity and credibility at all levels of the organization.
Essential Job Responsibilities:
VDI/Virtual Application Platform Ownership
  • Serve as the primary technical owner of DBI's Citrix Virtual Apps and Desktops (CVAD) environment - responsible for design, engineering, performance, and long-term platform health
  • Design and maintain scalable, highly available Citrix delivery infrastructure including StoreFront, Delivery Controllers, Citrix ADC/NetScaler, WEM, and Citrix Profile Management
  • Lead Citrix platform upgrades, migrations, and capacity planning; maintain currency with Citrix product roadmap and licensing changes
  • Design application delivery and VDI solutions supporting diverse endpoint types (thin clients, managed Windows devices, BYOD) across DBI's multi-brand retail footprint and corporate user populations
  • Own the full technical design lifecycle: requirements gathering, design documentation, implementation, testing, and compliance validation
  • Evaluate and guide DBI's longer-term EUC platform strategy, including planned evolution toward cloud-hosted or hybrid DaaS models (Azure Virtual Desktop, Citrix DaaS); help shape the migration roadmap from on-premises CVAD to next-generation delivery platforms

Endpoint & Unified Device Management
  • Administer and optimize Microsoft Intune and/or SCCM/ConfigMgr for endpoint provisioning, policy enforcement, patching, and compliance
  • Support the evolution toward Unified Endpoint Management (UEM) consolidating physical and virtual endpoint lifecycles
  • Engineer and maintain OS image builds, application packaging, and software distribution pipelines

Identity & Access Integration
  • Collaborate with Identity and Security teams to integrate EUC platforms with Microsoft Entra ID (Azure AD), SSO/MFA solutions, and conditional access policies
  • Ensure seamless and secure authentication experiences across VDI, published apps, and physical endpoints

Operations & Support Excellence
  • Serve as the Tier III escalation owner for all End User Computing platforms - VDI, endpoint management, application delivery, and remote access
  • Develop and maintain runbooks, capacity models, and operational health dashboards for EUC environments; design escalation frameworks that enable Tier 1 and Tier 2 teams to resolve issues independently
  • Lead root cause analysis for complex incidents and drive remediation to closure
  • Define and track SLAs and performance baselines for EUC platform availability and user experience

Technical Leadership & Collaboration
  • Provide senior-level guidance to team members, junior engineers, and project stakeholders
  • Partner with business units and remote teams to translate operational requirements into sound technical solutions
  • Evaluate and recommend emerging EUC technologies; develop technical solution proposals and cost analyses that inform business cases for EUC investments
  • Represent EUC engineering in cross-functional planning, design reviews, and vendor engagements

Required Qualifications
  • 7+ years of hands-on experience in enterprise End User Computing engineering, with a significant portion spent as the primary owner of a production Citrix environment
  • Extensive hands-on experience with Citrix Virtual Apps and Desktops (CVAD) is essential; adjacent VDI platform experience alone (AVD, Horizon) is not sufficient for this role
  • Hands-on experience with core Citrix components: StoreFront, Delivery Controllers, Citrix ADC/NetScaler, WEM, Citrix Profile Management
  • Experience with Citrix licensing models and platform lifecycle/upgrade management
  • Proficiency with Microsoft Intune and/or SCCM for endpoint management, policy, and software delivery
  • Working knowledge of Microsoft 365 services and their integration with managed endpoint environments
  • Experience with Microsoft Entra ID / Azure AD, conditional access, and SSO/MFA in EUC contexts
  • Strong understanding of Windows OS internals, application compatibility, and profile management (FSLogix, Citrix Profile Management, or equivalent)
  • Demonstrated ability to lead complex, multi-stakeholder technical projects from design through delivery
  • Excellent written and verbal communication skills; able to present technical concepts to non-technical audiences and leadership

Preferred Qualifications
  • Citrix Certified Professional - Virtualization (CCP-V) or higher strongly preferred
  • Experience with Citrix DaaS (cloud-hosted delivery) and familiarity with Citrix's evolving cloud platform direction
  • Exposure to adjacent VDI/DaaS platforms (Azure Virtual Desktop, Omnissa Horizon) as complementary knowledge
  • Experience with Azure IaaS (networking, compute, storage) as it relates to Citrix or VDI hosting
  • PowerShell scripting for EUC automation, reporting, and operational tooling
  • Exposure to monitoring and observability tools (e.g., Citrix Analytics, Citrix Director, Azure Monitor, Grafana, or similar)
  • Microsoft certifications: MD-102, AZ-140, or equivalent
  • Experience in retail or multi-site enterprise environments

What We're Looking For
Beyond technical depth, we're looking for someone who takes ownership. You'll be joining a team that manages EUC at enterprise scale across a complex retail footprint - someone who thrives in ambiguity, takes ownership, drives initiatives to completion, and makes the people around them better.
Why DBI? You'll own a platform that directly powers the customer and associate experience across hundreds of retail locations. You'll have a voice in shaping DBI's cloud migration strategy, work with modern tooling (Intune, Entra ID, Azure), and operate with the autonomy that comes with being the senior technical authority on the platform. Remote flexibility, a collaborative IT leadership team, and a clear technical growth path round out the opportunity.
Designer Brands Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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About Designer Brands

Sourced by ZipRecruiter

Designer Brands Inc. is one of North America's largest designers, producers and retailers of footwear and accessories. * Designer Brands Inc. operates a portfolio of retail concepts in nearly 1,000 locations under the DSW Designer Shoe Warehouse, The Shoe Company, and Shoe Warehouse brands and operates leased locations in the U.S through its Affiliated Business Group. * Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 5,400 doors worldwide.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Columbus, OH, US

Year founded

1969

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