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Remote Desktop Support Manager Jobs in Covington, GA

theITSC

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Remote IT Support (WFH Tech Advisor)

Gwinnett, GA · Remote

$45K - $65K/yr

Support covers technical details as well as "how-to" questions for a variety of topics including: - Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint ...

New

Acuity Brands

Field Support Specialist II

Conyers, GA · On-site +1

... building management solutions, and an audio, video and control platform. We focus on customer ... This is a remote role with 90% travel from Monday to Friday, allowing weekends at home * Ideally ...

Acuity Brands

Field Support Specialist II

Conyers, GA · On-site +1

... building management solutions, and an audio, video and control platform. We focus on customer ... Remote role with 90% travel Monday through Friday, with weekends at home * Candidates should ...

ABB

Group Account Manager

Lilburn, GA · Remote

$163K - $261K/yr

Remote {#LI-Remote} Your role and responsibilities: * Drives strategic account planning, sales ... Health Advocate support resources for mental/behavioral health, general health navigation and ...

Acuity Brands

Marketing Manager

Conyers, GA · On-site +1

... support preferred data-informed decision-making. * Proficiency with Microsoft Teams, Microsoft Office, Adobe tools, and internal marketing or project management systems Travel requirements Remote ...

Acuity Brands, Inc.

Marketing Manager

Conyers, GA · On-site +1

... support preferred data-informed decision-making. * Proficiency with Microsoft Teams, Microsoft Office, Adobe tools, and internal marketing or project management systems Travel requirements Remote ...

Raymond

Senior Federal Project Manager

Conyers, GA · On-site +1

Conyers, GA / Remote (Hybrid options available) About Raymond: We are a progressive, forward ... Collaborate with Business Development leaders and Regional Vice Presidents to support capture ...

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All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Covington, GA

Remote Desktop Support Manager information

See Covington, GA salary details

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How much do remote desktop support manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote desktop support manager in Covington, GA is $30.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $40.77 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What job categories do people searching Remote Desktop Support Manager jobs in Covington, GA look for? The top searched job categories for Remote Desktop Support Manager jobs in Covington, GA are:
What cities near Covington, GA are hiring for Remote Desktop Support Manager jobs? Cities near Covington, GA with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you

Remote IT Support (WFH Tech Advisor)

theITSC

Gwinnett, GA • Remote

$45K - $65K/yr

Full-time

Medical, PTO

Posted 2 days ago

New

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Job description

The ITSC is seeking agents to provide telephone technical support for the organization's customers.

The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations.

LOCATION: The ITSC's organizational structure provides agents the opportunity to work from home.

HOURS: We are actively seeking candidates for ALL Shifts

DESCRIPTION:
Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including:
- Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
- Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
- Windows operating systems
- iPhone, iPad, Android, and Blackberry mobile devices

CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS

Agents must also have familiarity with server environments, standard network arrangements, and security concepts.

This is an external, Customer-facing position. Agents must be conscientious about providing thorough support and be understanding, responsive, and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.

Agents must pay close attention to detail and following internal processes for providing support and documenting all steps taken. They also need to be team players, collaborate with their colleagues, and have a desire to be a resource and share their knowledge with others.

ADDITIONAL PREFERRED SKILLS:
- The ability to learn new applications quickly, and to certify in numerous software applications
- Bilingual in SPANISH or FRENCH is a plus
- Familiar with ITIL, COPC and/or Six Sigma
- Familiar with any of the following: Visual BASIC, VB .NET, C#, C++, Java, JavaScript, or any other object-orientated programming language

Company Description

theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.