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Remote Desktop Support Manager Jobs in Baltimore, MD

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Senior Technical Writer - SOP & Process Documentation Consultant - PT

Baltimore, MD · Remote

$50 - $55/hr

Experience supporting training and change management for procedural rollouts. Additional ... Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members ...

HMG Careers

Remote Sales Manager

Aspen Hill, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

College Park, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Columbia, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

APGFCU

Manager, Service Desk

Edgewood, MD · On-site +1

They will also oversee service desk and desktop support operations, monitor and report performance ... Manage day-to-day operations of IT service desk including ticket assignment, escalation and ...

HMG Careers

Remote Insurance Agent

Baltimore, MD · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

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All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Baltimore, MD

Remote Desktop Support Manager information

See Baltimore, MD salary details

$14

$35

$59

How much do remote desktop support manager jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote desktop support manager in Baltimore, MD is $35.94, according to ZipRecruiter salary data. Most workers in this role earn between $23.89 and $47.79 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by Remote Desktop Support Managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Manager, and why are they important?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a Remote Desktop Support Manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are popular job titles related to Remote Desktop Support Manager jobs in Baltimore, MD? For Remote Desktop Support Manager jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Baltimore, MD look for? The top searched job categories for Remote Desktop Support Manager jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Remote Desktop Support Manager jobs? Cities near Baltimore, MD with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you
System Administrator 2 - Tier 2 Remote Desktop Team

System Administrator 2 - Tier 2 Remote Desktop Team

CACI International, Inc.

Annapolis, MD • On-site, Remote

$86K - $181K/yr

Full-time

Medical, Retirement, PTO

Posted 26 days ago

Job description

Job Title: System Administrator 2 - Tier 2 Remote Desktop Team
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
The Opportunity
CACI is seeking a professional to fill a System Administrator 2 - Tier 2 Remote Desktop Team in Annapolis Junction, MD.
Responsibilities
  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • May coach and provide guidance to less-experienced professionals
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
  • Able to work shifts Wed-Sun 2pm-10pm

Qualifications:
Required:
  • TS/SCI with Poly
  • Excellent systems hardware knowledge
  • Remote Assistance
  • Remote Desktop
  • DoD 8570 IA Type
  • IAT Level 1
  • DoD 8570 CE Certification Requirements
  • CompTIA A+ CE
  • CompTIA Network+ CE

Desired:
  • Self-starter
  • Able to work both independently and in a Team based environment
  • Customer oriented and dedicated to mission accomplishment

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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