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Remote Desktop Support Manager Jobs in Baltimore, MD

Inovalon

Senior Systems Development Engineer L4

Bowie, MD · Remote

$100K - $138K/yr

Develop, gather, and leverage metrics to manage cloud-based infrastructure to drive automation ... Strong understanding about AD(Active Directory) , GPO (Group Policy Object), RDS(Remote Desktop ...

APGFCU

Manager, Service Desk

Edgewood, MD · On-site +1

They will also oversee service desk and desktop support operations, monitor and report performance ... Manage day-to-day operations of IT service desk including ticket assignment, escalation and ...

Revel Staffing

IT Support Supervisor

Baltimore, MD · Remote

$80K - $115K/hr

Experience leading teams, managing priorities, and supporting remote employees * Strong communication, organization, documentation, and problem-solving skills * Ability to work collaboratively with ...

Promoted2

Remote Insurance Agent

Baltimore, MD · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

Booz Allen Hamilton, Inc.

System Administrator

Aberdeen, MD · On-site +1

$77K - $176K/yr

... desktop support * Experience with inventory control and management * Top Secret clearance * HS ... Remote : If this position is listed as remote, there may still be occasions when you are required ...

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All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Baltimore, MD

Remote Desktop Support Manager information

See Baltimore, MD salary details

$14

$35

$59

How much do remote desktop support manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote desktop support manager in Baltimore, MD is $35.94, according to ZipRecruiter salary data. Most workers in this role earn between $23.89 and $47.79 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are popular job titles related to Remote Desktop Support Manager jobs in Baltimore, MD? For Remote Desktop Support Manager jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Baltimore, MD look for? The top searched job categories for Remote Desktop Support Manager jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Remote Desktop Support Manager jobs? Cities near Baltimore, MD with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you

Systems Administrator Mid Level

ELEVI Associates

Annapolis Junction, MD • Remote

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Job description

In Order to Join the ELEVI Team you will need to have:

  • You must be willing to work in the Annapolis Junction, MD, area
  • You must have a current and active security clearance with polygraph
  • Ten  (10)  years  of  experience  as an SA in programs  and  contracts  of  similar  scope, type, and complexity are required. 
  • Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a bachelor's degree.
  • Must be able to work  Wed-Sun 2pm-10pm
  • Hardware Experience
  • Experience Remote Assistance and Remote Desktop

Some of your day-to-day activities will include:

  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • May coach and provide guidance to less-experienced professionals
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at ELEVI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At ELEVI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$84,400 - $130,00

We are an equal opportunity employer (EOE) that empowers our people. It is the policy of ELEVI to provide equal employment opportunities to all employees and employment applicants-without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. We fearlessly drive change, because without diversity of thought and a commitment to equality for all, there is no moving forward. Reasonable accommodations are available for qualified individuals with disabilities, upon request. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.

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