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Remote Desktop Support Engineer Jobs in Muskegon, MI

Andy J Egan Co.

VDC Layout Detailer

Grand Rapids, MI · Remote

Field & Shop Support * Respond to fabrication shop questions regarding spool packages. * Support ... Ability to read and understand engineered contract drawings. * Knowledge of mechanical, plumbing ...

Workiva

Spring 2027 Intern - Sales Analyst

Allendale, MI · On-site +1

$21/hr

The Sales Analyst Intern supports various internal teams, including Sales, Finance, Accounting ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Atwell, LLC

Environmental Planner

Allendale, MI · On-site +1

$70K - $90K/yr

Who We Are Atwell, LLC is a bold leader in the consulting, engineering, and construction services ... Support Project Managers with the execution of renewable energy studies including critical issues ...

Workiva

Spring 2027 Intern - Partnerships

Allendale, MI · On-site +1

$21/hr

The Partnerships Intern supports the Strategic Partnerships team by assisting with data tracking ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

ABB

Commercial Strategy Intern - Spring 2027

Allendale, MI · Remote

$20 - $34/hr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... The work model for the role is Remote based out of Florida, USA. This role is contributing to the ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Muskegon, MI

Remote Desktop Support Engineer information

See Muskegon, MI salary details

$9

$24

$41

How much do remote desktop support engineer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote desktop support engineer in Muskegon, MI is $24.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $27.79 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

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Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Muskegon, MI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,726 per year, or $24.4 per hour.

VDC Layout Detailer

Andy J Egan Co.

Grand Rapids, MI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Since 1919, Egan has been the mechanical contractor that West Michigan construction managers and building owners depend on for the highest quality work. Egan is dedicated to hiring individuals who understand the importance of safety, instill integrity in all aspects of their lives, are passionate about what they do and are committed to providing value to our customers.
 

We are looking for a VDC Layout Detailer to transform coordinated BIM models into fabrication-ready and installation-ready deliverables. This role focuses on fabrication documentation, detailed install drawings, spool drawings, shop drawing production, material takeoffs, and support for fabrication and field installation activities. The VDC Layout Detailer works closely with VDC Coordinators and VDC Layout Design Leads. If you are looking for an exciting opportunity to join a growing team, we are interested in meeting you.

Duties:

Shop Drawing Production

  • Produce detailed shop drawings for fabrication and installation.
  • Create spool drawings showing dimensions, weld locations, and fabrication requirements.
  • Generate assembly drawings and skid drawings when required.
  • Create weld maps and installation package drawings.
  • Ensure drawings comply with project specifications and fabrication standards.
  • Generate ISO drawings for flushing tests, welder IDs, and related documentation.

Quality Assurance / Quality Control

  • Review spool drawings for dimensional accuracy.
  • Validate BOMs against spool drawings and fabrication requirements.

Field & Shop Support

  • Respond to fabrication shop questions regarding spool packages.
  • Support field installation teams with drawing clarifications.
  • Provide drawing revisions resulting from field conditions or project changes.
  • Update fabrication documents to reflect approved changes.

Skills & Experience:

Technical Skills

  • Experience with Fabrication CADmep, Revit, M-Suite, Bluebeam, AutoCAD, and Navisworks.
  • Familiarity with Autodesk Construction Cloud / BIM 360 or similar cloud collaboration platforms.

Industry Knowledge

  • Piping and plumbing systems
  • HVAC systems
  • Fabrication processes
  • Materials and specifications
  • Shop drawing standards

Requirements:

  • 2-5 years of detailing experience. Mechanical and plumbing field experience preferred.
  • Experience creating shop drawings, spool drawings, weld maps, installation packages, or fabrication release packages preferred.
  • Ability to read and understand engineered contract drawings.
  • Knowledge of mechanical, plumbing, piping, fabrication, and field installation workflows.
  • Experience with Microsoft Office Suite and basic computer skills.
  • Ability to work with VDC Coordinators and Designers.
  • Excellent communication skills.
  • Strong organization, planning, and time management skills.
  • Ability to work independently and as part of a project team.
  • Strong attention to detail.
  • Valid driver license and ability to travel to project sites as needed.
Schedule:
  • Monday – Friday, Full-Time
  • Typical hours: 7:00am - 4:30pm EST
  • Ability to work in office and construction site environments as required.
  • Headquarters: Grand Rapids, MI (Remote position is acceptable)
Benefits:
  • Competitive base pay
  • 100% Employer-funded Medical & Dental insurance premiums
  • Comprehensive health coverage plan (Medical, Dental, Vision, Disability, Life Insurance)
  • Paid time off (PTO) & Holidays
  • 401(K) with company match
  • Corporate Chaplain and Employee Assistance Program
  • Best and Brightest “Best of the Best” Elite Award Winner - 6 Years Running

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