Remote Desktop Support Engineer Jobs in Mandeville, LA

Company Overview

Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering - a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely related security and risk-based fields - from accessibility consulting and risk analysis to process safety, forensic investigations, security risk consulting, emergency management, digital innovation and more.

Our engineers and consultants collaborate to solve complex safety and security challenges, ensuring our clients can protect what matters most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry-leading research, we remain dedicated to our purpose of making our world safe, secure and resilient.

At Jensen Hughes, we believe that creating and sustaining a culture of trust, integrity and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization. 

Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together.

Job Overview

Jensen Hughes has a newly created opportunity for a Manager, Fire Protection Engineering in New Orleans, LA.  This is a strategic growth position that calls for an experienced candidate with the ability to work directly with clients and perform their own technical work (Seller/Doer).  Remote and hybrid work options are available for experienced Fire protection engineers with client connections and business development capabilities.   

We are looking for highly motivated, experienced individuals to add to our growing team. The successful applicant will have a well-rounded background in building code and fire code consulting and possess strong analytical and creative thinking skills. The position will coordinate and conduct building plan reviews, interpret the building/fire codes, develop alternative solutions, prepare building design reports and coordinate with fire protection engineering design teams. Successful execution of the position will include a strong focus on staff engagement and career development. 

Responsibilities

The candidate will partner with current leadership in developing a successful team with responsibilities such as detailed below:

• Team Culture
• Work with leadership team to promote a positive and healthy team culture. Foster a culture of acceptance and diversity in thought. Keep staff informed of company initiatives and communications.
• Promote employee engagement and satisfaction by ensuring positive work environment, work-life balance, guidance towards career goals and interests, and competitive reward.

• Client Focus
• Maintain strong working relationships with clients and colleagues to deliver quality products, on time and within budget.
• Manage client expectations and relationships through clear and thoughtful communication and assist team members in doing the same. 
• Participate in business development activities such as attending local society meetings and meeting with clients; these activities will be arranged and/or supported by the Southcentral leadership team - prior business development experience is not required.

• Technical Excellence
• Ensure business processes are implemented and recommend improvements for delivering best-in-class service.
• Exhibit the highest standards of honesty and integrity.
• Maintain a working knowledge of company policies, procedures, and guidelines. 
• Develop innovative solutions by leveraging differences in education, personalities, skill sets, experiences, and knowledge bases within the team.

• Professional Growth
  • Work closely with the Southcentral leadership team to execute company and regional strategies.
  • Assist Team Leader in recruiting and retaining top talent.
  • Along with other leaders, train staff on technical, project management, and business processes and procedures.
  • With the Team Leader, identify and facilitate opportunities for service line growth, helping to achieve opportunities for staff. 
  • Proactively grow and broaden the skill base in their team.
  • Ensure a team environment of technical and moral support that enables employees to take on challenging new projects and grow.

• Team Management 
  • Responsible for technical contributors, project managers, and is a people leader of 4 to 8 people.
  • Work with Team Leader to establish appropriate performance standards and have regular conversations with team members to ensure they are met.
  • Use their business acumen and knowledge of the Jensen Hughes business model to guide and coach individuals to succeed.
  • Lead and mentor staff and project teams related to technical skills, project management skills and business development skills.

Requirements and Qualifications

• Recommended minimum of 3 years' experience and demonstrated successful history in performing technical consulting work and developing and cultivating client relationships.
• Well-rounded working knowledge of fire protection engineering fundamentals.
• Professional designation desirable but not required (e.g., Professional Engineering License).
• Excellent oral and written communications skills.
• Excellent organizational skills.
• Successful candidates will need to reside in and/or relocate to the Austin Metro area to allow for appropriate proximity to the team necessary for successful engagement. This position is an in-office role and is not intended to include a hybrid or remote work arrangement.

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