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Remote Desktop Support Engineer Jobs in Hammond, LA

Remote Desktop Support Engineer information

See Hammond, LA salary details

$8

$22

$37

How much do remote desktop support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote desktop support engineer in Hammond, LA is $22.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $25.34 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
What are popular job titles related to Remote Desktop Support Engineer jobs in Hammond, LA? For Remote Desktop Support Engineer jobs in Hammond, LA, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Hammond, LA look for? The top searched job categories for Remote Desktop Support Engineer jobs in Hammond, LA are:
What cities near Hammond, LA are hiring for Remote Desktop Support Engineer jobs? Cities near Hammond, LA with the most Remote Desktop Support Engineer job openings:
Infographic showing various Remote Desktop Support Engineer job openings in Hammond, LA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,280 per year, or $22.2 per hour.

Senior Product Manager - Digital Health & Fitness Platform

Millennium Health & Fitness

Covington, LA • On-site, Remote

$108K - $143K/yr

Full-time

Posted 22 days ago


Job description

Senior Product Manager - Digital Health & Fitness Platform
Location: Remote
Type: Full-time
Start: Summer 2026
Eligibility: U.S. person required. Must be able to obtain the clearance level required by the contract.
About the Role
We are building a next-generation health and fitness member portal serving tens of thousands of users across a large, distributed organization. The platform delivers a full member experience: account management, health risk assessment, exercise logging and prescription, fitness assessment, virtual training with an integrated video library, and wearable device integration. It runs in a government cloud environment (AWS GovCloud) under an active Authorization to Operate, which means product leadership here balances consumer-grade product thinking with the discipline of federal compliance.
We are hiring the single product owner of this platform - its experience design, its technical roadmap, and its ongoing authorization integrity. You will lead a distributed engineering team, manage platform and cloud vendor relationships, and partner with our CISO on security authorization. This is a real ownership role, and you will be expected to run it with autonomy.
What You Will Own
Product vision and roadmap
  • Own the end-to-end product roadmap for the member portal, balancing member experience against platform stability and authorization boundaries.
  • Define and prioritize features across the core areas: account management, health risk assessment, exercise logging and prescription, fitness assessment, virtual training and video delivery, and wearable integration.
  • Translate organizational and program requirements into release plans sequenced against engagement, adoption, and health-outcome goals.
  • Engage engineering in real technical discussion to validate implementation correctness and build quality.
Member experience and feature development
  • Drive the design and delivery of a consumer-grade member experience inside a government-compliant environment, held to a mobile-first quality bar.
  • Own the wearable integration roadmap: device partnerships, health data standards (HL7, FHIR, Apple Health, Google Fit), and data-accuracy requirements.
  • Define and evolve the virtual training and video product: content delivery architecture, trainer workflows, and member-facing UX.
  • Establish product metrics and feedback loops that improve engagement, adherence, and health outcomes.

Platform operations and delivery
  • Own day-to-day platform operations: availability against SLA, release management, and incident response.
  • Manage the accredited-platform engagement (e.g., a Game Warden-class PaaS) and the AWS GovCloud vendor relationship.
  • Enforce the access boundary between distributed development and privileged production operations - only authorized U.S. persons touch production.
Security and authorization
  • Support the CISO and ISSM in obtaining and maintaining the system's ATO; contribute to continuous monitoring (ISCM), eMASS package upkeep, POA&M management, and audit readiness.
  • Keep development practices aligned with FedRAMP and applicable DoD impact-level requirements so the system stays authorizable as it evolves.
  • Embed HIPAA compliance in feature development, data handling, and third-party integrations across the portal.
Team and vendor leadership
  • Lead a distributed engineering team and onshore operations contractors: set priorities, review deliverables, and hold delivery to schedule.
  • Manage subcontractors and platform and cloud vendors; own the technical relationship and the quality of what they deliver.
Customer and stakeholder interface
  • Serve as the primary product and technical point of contact to the government program office: provide status, manage expectations, and meet response-time and accountability commitments.
  • Represent the member's perspective in every stakeholder conversation; compliance requirements should not erode the user experience without a deliberate, documented tradeoff.

Required Qualifications
  • Five or more years of product management with a track record of shipping consumer-facing digital products, ideally in health, fitness, wellness, or an adjacent domain.
  • Deep familiarity with health and fitness product verticals: member engagement and retention,

exercise-science workflows, health data (wearables, biometrics, assessments), and digital coaching or training.
  • Experience delivering mobile-first consumer experiences (iOS/Android and responsive web).
  • Working understanding of health data standards for wearable and third-party integrations (HL7, FHIR, Apple Health, Google Fit).
  • HIPAA compliance experience in a software product context.
  • Familiarity with FedRAMP and/or federal ATO environments, and the ability to operate within an authorized system without eroding its compliance posture.
  • Working familiarity with the federal compliance landscape - FedRAMP, NIST 800-53, continuous monitoring, and ATO maintenance - enough to partner effectively with a CISO.
  • Comfort working in a government or regulated cloud environment (AWS GovCloud, or an accredited platform such as Game Warden or Platform One), or the ability to ramp quickly.

  • Demonstrated ability to lead distributed or offshore engineering teams and manage vendors and subcontractors.
  • Strong technical literacy across cloud architecture (AWS GovCloud or Azure GCC High), CI/CD, and DevSecOps - able to direct and evaluate engineers without being one.
  • U.S. person status (required for privileged access to the government cloud environment) and ability to obtain the clearance level required by the contract.
  • A track record of operating independently and owning outcomes with minimal oversight.

Preferred
  • Background in fitness technology, digital health platforms, or health club management software.
  • Experience building or managing video delivery products, virtual coaching platforms, or exercise-prescription tools.
  • Familiarity with wearable ecosystems (Garmin, Apple Watch, Whoop, Fitbit) and their developer APIs.
  • Prior ISSO or ISSM experience.
  • Background from a DoD software factory (Platform One, Kessel Run, Space CAMP) or a defense-tech delivery firm.
  • Hands-on experience taking a system through a federal ATO (FedRAMP, or DoD IL4/IL5), with working knowledge of eMASS and continuous monitoring (ISCM).
  • Experience running a mixed onshore/offshore delivery model under federal compliance constraints.
  • Agile delivery experience (Jira, Azure DevOps, or equivalent).
  • Millennium Health & Fitness is an equal opportunity employer. We prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All hiring decisions are based solely on qualifications, merit, and the needs of the business at the time.
  • ABOUT US
    Who We Are
    Millennium Health & Fitness, Inc., an award-winning organization based in Covington, LA, has been a pioneer in on-site health and fitness programs since 1993. Starting with a single visionary founder, we have grown into a robust consortium of health and fitness professionals serving corporations and government entities. Our commitment is to deliver personalized, comprehensive health and fitness solutions that cater to the unique needs of our clients, ensuring their workforce remains healthy and vibrant. With a nationwide network of experts and a dedication to innovative wellness solutions, Millennium stands as a leader in fostering workplace well-being.