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Remote Desktop Support Engineer Jobs in Gallatin, TN

Addison Group

OT Systems Engineer

Nashville, TN · Remote

$50 - $60/hr

... Engineer to support and modernize manufacturing systems. This role focuses on system upgrades, patch management, and OT security monitoring in a remote environment. Key responsibilities include:

Addison Group

OT Systems Engineer

Nashville, TN · Remote

$50 - $60/hr

... Engineer to support and modernize manufacturing systems. This role focuses on system upgrades, patch management, and OT security monitoring in a remote environment. Key responsibilities include:

BluePoint Engineering LLC

Be Seen First

Senior Substation Project Engineer

Nashville, TN · Remote

$100K - $160K/yr

Required Qualifications: · A hybrid or fully remote work schedule option is available for this ... to provide field support for engineering and technical questions. · Willingness to travel to ...

BluePoint Engineering LLC

Be Seen First

Senior Substation Project Engineer

Nashville, TN · Remote

$100K - $160K/yr

Required Qualifications: · A hybrid or fully remote work schedule option is available for this ... to provide field support for engineering and technical questions. · Willingness to travel to ...

Kobie Marketing

Senior Software Engineer

Nashville, TN · Remote

$125K - $165K/yr

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... We understand the importance of work-life balance and support our team with: · Flexible Time Off ...

TransCore

Sr Software Engineer, DevOps

Nashville, TN · On-site +1

$51 - $69.75/hr

Will consider remote applicants for the right skillset. Position may be hybrid, with a blend of in ... Implement backup, recovery, and failover, run recovery testing, and support incident response and ...

Munters

Electrical & Controls Engineer

Nashville, TN · On-site +1

$75K - $90K/yr

Compensation Range: $75,000 - $90,000 Electrical & Controls Engineer Remote - VA, TX, TN, WV, SD ... Support R&D prototype testing in our Texas and Virginia labs. * Provide technical support for ...

Munters

Electrical & Controls Engineer

Nashville, TN · On-site +1

$75K - $90K/yr

Compensation Range: $75,000 - $90,000 Electrical & Controls Engineer Remote - VA, TX, TN, WV, SD ... Support R&D prototype testing in our Texas and Virginia labs. * Provide technical support for ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Gallatin, TN

Remote Desktop Support Engineer information

See Gallatin, TN salary details

$9

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$42

How much do remote desktop support engineer jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote desktop support engineer in Gallatin, TN is $25.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.94 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

More about Remote Desktop Support Engineer jobs

What cities near Gallatin, TN are hiring for Remote Desktop Support Engineer jobs?

Cities near Gallatin, TN with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you

OT Systems Engineer

Addison Group

Nashville, TN • Remote

$50 - $60/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 22 days ago

Job description

Job Title:

OT Manufacturing Systems Engineer

Location (city, state):

100% Remote (limited travel)

Compensation:

$50-60/hour

Benefits:

This position is eligible for medical, dental, vision, and 401(k).

Qualifications:

  • 5+ years of OT/manufacturing systems experience
  • Experience with OT system patching (deployment, testing environments, rollout processes)
  • Knowledge of OT security best practices
  • Experience with Nozomi (Guardians/CMC preferred)
  • Experience with AVEVA/Wonderware (InTouch, System Platform, Galaxy)
  • Experience with Rockwell Automation and Allen-Bradley hardware

Preferred: Octoplant, Kepware/OPC drivers

Job Description:

Seeking an OT Manufacturing Systems Engineer to support and modernize manufacturing systems. This role focuses on system upgrades, patch management, and OT security monitoring in a remote environment.

Key responsibilities include:

  • Deploying and testing OT system patches
  • Building test environments before production rollout
  • Supporting system upgrades (legacy Windows servers to newer versions)
  • Monitoring OT security alerts using Nozomi
  • Supporting ICS platforms and troubleshooting issues
  • Assisting with audits, standardization, and overall OT operations

Addison Group is an Equal Opportunity Employer.

Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.