Remote Desktop Support Engineer Jobs in Gallatin, TN

Location: Nashville, TN; Chicago, IL; or Remote 

Position Type: Full Time  

Pay: Salary  

Reports to: VP of Product Delivery & Operations 

Company Overview: 
EvidenceCare is a fast-paced, fun-filled tech company scaling their market share with innovative healthcare products. Our products not only address the needs of inefficient healthcare delivery but also disrupt the status quo. 

EvidenceCare is a unique clinical decision support system (CDSS) because of its EHR-integrated platform that optimizes clinician workflows to deliver better patient care, reduce hospital costs, and capture more revenue. Founded in response to the professional experience of emergency physician Dr. Brian Fengler, the platform provides clinicians with evidence-based care and measurable outcomes. 

Company Vision: We envision a day when every clinical decision will deliver the right care at the right time. 
Company Mission: Empower better care decisions.  
Company Values: Grit, Respect, Innovation, Teamwork, Integrity, and Fun 

The type of people who succeed at EvidenceCare: 
We want go-getters who wake up every day ready to join the next adventure and end the day having accomplished something meaningful. Life is too short not to wake up with a purpose to pursue and a team that encourages you in that pursuit.  

We want every team member to pursue their dreams while at EvidenceCare and to enjoy the journey together.  

We want people who communicate well, take ownership of projects, but also work collaboratively in team settings and desire to get a little bit better each day.  

Position Summary:  

We are looking for a quality and support specialist who can help us ensure that our applications are reliably delivering the value they promise, that our deployments are consistently adding innovation without introducing regression issues, and our systems are functioning as expected. The ideal candidate will be comfortable with both technical testing tasks and interacting with customers to expediently address their concerns or issues.  

Our team is dedicated to improving healthcare provider workflows and driving client success, and you will be a key member. 

You will work in a fast-paced growth environment with the unique opportunity to demonstrate and develop a wide range of skills, work with smart and dedicated people, and address the real-world complexity of healthcare technology in a clinical setting. 

Roles and Responsibilities 

• Collaborate with the Product and Engineering teams to deeply understand product requirements, technology, and expected functionality 
• Develop a deep appreciation for both the user experience and the EvidenceCare's product value propositions 
• Take a direct role in the software development cycle and live customer support 
• Lead EvidenceCare's Product Quality efforts by designing and executing test plans. 
• Work with both existing product features and the newest development, taking responsibility for both unit and end-to-end testing. 
• Take ownership for identifying, triaging, prioritizing and resolving issues, including customer-reported problems 
• Engage with customers to not only resolve immediate issues but also to identify insights that can help prevent issues in the future 
• Maintain reliability and innovation while avoiding regressions,  
• Assess and anticipate risks; be proactive 
• Build and maintain automated test frameworks; apply LLMs to expand test coverage, surface anomalies, and improve observability across product and integration surfaces 

Minimum Requirements: 

• Bachelor's degree is required. Ideal candidates will have a degree in software engineering, biomedical engineering, information systems, computer science, data science, statistics or other related discipline 
• Ability and interest in developing new testing frameworks, improving test quality 
• Committed to ensuring clinical end users see correct data and have the best possible user experience 
• Proven track record for successfully maintaining application quality  

Useful Experience:  

• Creating and managing ticket queues for bug and customer support issues. 
• Writing SQL queries for data analysis and data quality review. 
• Working with clinical software, EHR/EMRs, and interface engines. 
• Familiarity with healthcare standards, especially HL7/FHIR, and healthcare code sets (e.g., LOINC, SNOMED, CPT, ICD-10). 
• API designs, web services, RESTful APIs, XML, JSON, and SOAP. 
• Writing automated test scripts using tools like Postman, Playwright, Selenium, etc.  
• Experience using LLMs as a development tool for test generation, log analysis, or workflow automation 
• Hands-on use of LLM-based tools to automate or augment technical workflows  

Benefits: 

• Competitive salary + stock option opportunities 
• Unlimited PTO 
• Distributed work environment (hybrid, in-office (TN), and fully remote) 
• Medical, Dental, Vision, & Life Insurance Benefit Plans  
• Company 401k plan  
• Periodic travel, frequent company and team outings to celebrate wins and life together