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Remote Desktop Support Engineer Jobs in Fall River, MA

Ocean Spray

Environmental Engineer

Lakeville, MA · On-site +1

We are open to remote candidates. In this role, the Environmental Engineer is responsible for ... Support carbon footprint reduction and ESG reporting efforts (Scope 1-3 emissions, GHG tracking)

Ocean Spray

Environmental Engineer

Lakeville, MA · On-site +1

We are open to remote candidates. In this role, the Environmental Engineer is responsible for ... Support carbon footprint reduction and ESG reporting efforts (Scope 1-3 emissions, GHG tracking)

Ocean Spray

Environmental Engineer

Lakeville, MA · On-site +1

$104K - $143K/yr

We are open to remote candidates.In this role, the Environmental Engineer is responsible for ... and supporting corporate ESG goals within a fast-paced environment.A Day in the Life.

Harris

(Remote) GIS Developer

Carolina, RI · Remote

Analyze and resolve complex spatial data and software issues to support the stability and ... Demonstrated experience with at least one major programming language (e.g., C++, Python, Java, C#)

Harris

(Remote) GIS Developer

Carolina, RI · Remote

Analyze and resolve complex spatial data and software issues to support the stability and ... Demonstrated experience with at least one major programming language (e.g., C++, Python, Java, C#)

UNFI

Database Engineer II

Providence, RI · On-site +1

This DBA works under the guidance of more senior team members and provides support to other ... Remote Role: * This position is classified as remote where the associate will perform remote work ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Fall River, MA

Remote Desktop Support Engineer information

See Fall River, MA salary details

$10

$27

$45

How much do remote desktop support engineer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote desktop support engineer in Fall River, MA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.77 and $30.87 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are popular job titles related to Remote Desktop Support Engineer jobs in Fall River, MA? For Remote Desktop Support Engineer jobs in Fall River, MA, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Fall River, MA look for? The top searched job categories for Remote Desktop Support Engineer jobs in Fall River, MA are:
What cities near Fall River, MA are hiring for Remote Desktop Support Engineer jobs? Cities near Fall River, MA with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Fall River, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,366 per year, or $27.1 per hour.

Senior Software Engineer - Payments (Remote)

First Citizens Bank

Carolina, RI • Remote

$123K - $162K/yr

Full-time

Posted 14 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

109th of 171 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): AZ, NC and TX.

We are seeking a Senior Software Engineer – API Development & Cloud Migration to contribute towards the design, development, modernization, migration, and support of enterprise APIs across Payments, Money Movement, and Information Reporting platforms. This role will play a critical part in transforming legacy services into cloud-native, scalable API-driven solutions while enabling seamless integration across internal and external systems.

The ideal candidate will possess deep expertise in API development, microservices development, and cloud migration strategies, with strong hands-on experience in AWS technologies. The candidate will be responsible for designing and delivering secure, high-performance APIs, migrating existing services and integrations to AWS, and translating business requirements into resilient and scalable cloud-native solutions. This role requires active involvement throughout the API lifecycle, including architecture, development, testing, deployment, governance, monitoring, troubleshooting, and production support while collaborating closely with architects, engineers, product owners, and business stakeholders.


Responsibilities

This role offers the opportunity to be part of developing mission-critical payment APIs, API transformation, and cloud migration programs, and shape the next generation of scalable financial services platforms while advancing expertise in cloud-native technologies and enterprise integration patterns.

  • Design, develop, enhance, and support secure, scalable, and high-performing APIs and microservices for Payments, Money Movement, and Information Reporting platforms.
  • Participate in the modernization and migration of APIs and integration services from on-premises environments to AWS cloud-native architectures.
  • Develop cloud-native solutions leveraging AWS services including API Gateway, Lambda, ECS, Step Functions, SQS, SNS, DynamoDB, RDS, S3, IAM, KMS, and AWS Transfer Family.
  • Build and maintain RESTful APIs and microservices using Java, Spring Boot, and AWS-native technologies while following enterprise architecture and security standards.
  • Support and enhance existing API platforms by troubleshooting issues, implementing new functionality, improving resiliency, and optimizing performance.
  • Develop and maintain event-driven solutions using Apache Kafka, Amazon SNS, and Amazon SQS to support real-time payment and money movement processing.
  • Build, deploy, and support containerized applications using OpenShift, Docker, and AWS ECS platforms.
  • Collaborate with architects, product owners, business partners, and engineering teams to translate business requirements into scalable technical solutions.
  • Implement secure coding practices and API security controls including authentication, authorization, encryption, and secrets management.
  • Optimize API performance, scalability, and reliability through performance tuning, monitoring, and proactive problem resolution.
  • Participate in API migration activities, including legacy application assessment, refactoring, testing, deployment, and production cutover support.
  • Create and maintain Infrastructure as Code using Terraform to automate provisioning and deployment of cloud resources.
  • Implement and support CI/CD pipelines to enable automated build, testing, deployment, and release processes.
  • Utilize observability and monitoring tools such as Dynatrace, Amazon CloudWatch, AWS X-Ray, Grafana, and Splunk to monitor application health and troubleshoot production issues.
  • Participate in on-call support, incident resolution, root cause analysis, and continuous improvement initiatives to ensure platform stability and operational excellence.
  • Contribute to code reviews, technical design discussions, and engineering best practices to improve software quality and maintainability.

Qualifications

Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance

Preferred Qualifications

  • 3+ years of proven experience building and migrating enterprise-scale APIs utilizing AWS technologies such as API Gateway, Lambda, ECS, Step Functions, SQS, SNS, DynamoDB, RDS, S3, IAM, and KMS.

  • 3+ years expertise in Java, Spring Boot, Node.js, RESTful API development, microservices architecture, API security, and cloud-native application design is required.

  • Experience with Terraform, Docker, OpenShift, Kubernetes, CI/CD pipelines, and event-driven architectures is highly desirable.

  • Hands-on experience leading API modernization and cloud migration initiatives, including decomposition of monolithic applications into microservices, is strongly preferred.

  • Experience with Application Performance Monitoring (APM) and observability tools such as Dynatrace, AppDynamics, AWS CloudWatch, Splunk, Grafana, or similar platforms.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance

Preferred Qualifications

  • 3+ years of proven experience building and migrating enterprise-scale APIs utilizing AWS technologies such as API Gateway, Lambda, ECS, Step Functions, SQS, SNS, DynamoDB, RDS, S3, IAM, and KMS.

  • 3+ years expertise in Java, Spring Boot, Node.js, RESTful API development, microservices architecture, API security, and cloud-native application design is required.

  • Experience with Terraform, Docker, OpenShift, Kubernetes, CI/CD pipelines, and event-driven architectures is highly desirable.

  • Hands-on experience leading API modernization and cloud migration initiatives, including decomposition of monolithic applications into microservices, is strongly preferred.

  • Experience with Application Performance Monitoring (APM) and observability tools such as Dynatrace, AppDynamics, AWS CloudWatch, Splunk, Grafana, or similar platforms.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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