Remote Desktop Support Engineer Jobs in Fall River, MA

Systems & Software, a division of Harris; is seeking a Software Engineer who will be placed into a small Agile Development team.

Your primary responsibilities in this role will include new feature implementation, troubleshooting bug fixes, new quotes, and supporting complex technical systems (where you will play an important role in helping design, build, test and deploy our products). You will work with other members on your team to support our current product lines and build out the future of our product. You will have access to the latest tools, hardware, and some of the brightest software engineers in the industry.

The successful candidate will initially report to the Vice President of Research & Development, to be subsequently assigned to a Manager / Team Lead of Research & Development.

Our engineers use AI coding tools daily, and we've built some of our own internal tooling around them. It helps most with a codebase like ours, which spans several decades of technology. We expect the same standard for AI-assisted code as anything else: you understand it and you can defend it in review.

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 1-2 times per year to Vermont/Customer Site/Some other destination such as AGM. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.

Salary:

60K - 65K

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

What your impact will be:

• Implement product designs by programming in a variety of languages and using a variety of technologies
• Produce accurate effort estimates for large- and small-scale tasks, and work with the Client Development Manager to track development progress and timelines
• Complete software development tasks - bug fixes, customer-driven feature development, product enhancements
• Write and maintain automated tests (unit, integration, and regression) as part of feature delivery, not as an afterthought
• Expand automated test coverage in existing and legacy areas of the product to reduce manual regression effort
• Contribute to CI/CD pipelines, build automation, and shift-left quality practices
• Use AI-assisted development tools to accelerate implementation, code comprehension, and code review, and share what works with your team
• Collaborate with the R&D team on development methodology, processes, and associated tools
• Work with QA, promote best practices to ensure a high level of quality within the team
• Manage code reviews and closely participate in providing feedback on others' designs/code
• Identify and mitigate issues and risks that could negatively impact project timelines

What we are looking for:

• B.S. in Computer Science or Computer Information Systems or equivalent work experience
• 2+ years experience working with some or all of the following technologies: Front End technologies (Angular, React, one of many JavaScript libraries, JSP) Core Technologies (Java, Python, Procedural SQL, SOA & MVC Architecture, Micro Focus COBOL)
• Proven experience with Oracle and PL/SQL or MS SQL Server and Transact-SQL
• Experience with Web Services (REST, SOAP)
• Hands-on experience writing automated tests with frameworks such as JUnit, Mockito, Jasmine/Karma, Playwright, Cypress, or Selenium
• Comfort working with AI coding assistants (Claude Code, GitHub Copilot, Cursor, or similar) and sound judgment about verifying and reviewing their output
• Ability to design and develop well-structured, custom application software following such principles as object-oriented design and service-oriented architecture
• Possess an excellent work ethic, high level of initiative, aptitude, and energy in order to succeed in a fast-paced environment
• Has excellent interpersonal skills and effectively communicates well with both internal and external resources
• Has mindset and desire to embrace learning, working well within a team or unsupervised

What would make you stand out:

• Experience with billing and/or accounting applications
• Knowledge of the public utility sector
• Proven Unix/Linux knowledge/background
• Experience working directly with clients and Third-Party vendors on system integrations
• Having effectively worked with all levels of management
• Experience with cloud-based architectures

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About Systems & Software:

Systems & Software, a subsidiary of Harris Computer and part of Constellation Software, has been serving utilities and municipalities since 1973. Headquartered in Vermont, the company provides the enQuesta CIS platform to manage billing and utility operations for electric, water, gas, wastewater, solid waste, and property taxes. Our solutions enable utilities to manage complex rate structures, streamline operations, and enhance customer service, all without the need for custom code or disconnected systems. With cloud-based deployment, SOC 2 Type II certification, and interoperability with meter data systems, GIS, and financial tools, Systems & Software delivers stability, security, and flexibility that utilities can trust. Our commitment to ongoing investment ensures continuous innovation and a strong partnership with our customers across North America.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

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