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Remote Desktop Support Engineer Jobs in Cleveland, TN

ABB

Senior Project Engineer

Calhoun, TN · Remote

$101K - $132K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

ABB

Senior Project Engineer

Athens, TN · Remote

$101K - $132K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

ABB

Senior Project Engineer

Harrison, TN · Remote

$101K - $132K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

ABB

VFD Technical Support Specialist

Calhoun, TN · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products ... Collaborate with engineering, field service, sales, and product teams to resolve complex technical ...

Signal Energy

Senior Electrical Engineer

Chattanooga, TN · On-site +1

$92K - $120K/yr

... support, and commissioning. Reports to: Principal Engineer Location: Chattanooga, TN (preferred) - Remote (U.S.) considered Collaborates with : Clients, AHJs, 3rd party consultants, vendors ...

ABB

Commercial Proposal Engineer

Athens, TN · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

ABB

Commercial Proposal Engineer

Harrison, TN · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

ABB

Commercial Proposal Engineer

Calhoun, TN · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Cleveland, TN

Remote Desktop Support Engineer information

See Cleveland, TN salary details

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How much do remote desktop support engineer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote desktop support engineer in Cleveland, TN is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.72 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

More about Remote Desktop Support Engineer jobs

What cities near Cleveland, TN are hiring for Remote Desktop Support Engineer jobs?

Cities near Cleveland, TN with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Cleveland, TN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,980 per year, or $22.6 per hour.

Principal AI Infrastructure & Cloud Engineer

BlueCross BlueShield of Tennessee

Chattanooga, TN • On-site, Remote

$50.75 - $67.75/hr

Full-time

Re-posted 7 days ago

Job description

The Cloud Enablement & Engineering Team at BlueCross BlueShield of Tennessee is hiring a Principal AI Infrastructure & Cloud Engineer. In this fully remote role, you will develop target-state architectures, define enterprise platform strategies, and guide product and engineering teams in delivering scalable, secure, and business-aligned cloud and AI solutions.

Notes:

  • While this is a remote role, travel to our Chattanooga, TN headquarters will be required for final interviews.

  • We are unable to hire candidates who live in NY, NJ, NJ, CA or MA.

  • Sponsorship is not available for this role.

Job Responsibilities:

  • Provide subject matter expertise on cloud architecture and cloud infrastructure engineering to other IT and business teams.
  • Collaborates with various teams across the organizations including Product Management, Architecture, Software Engineering, and Infrastructure to operationalize DevOps processes and tools.
  • Interpret technical requirements into business requirements and communicate risks to relevant stakeholders ranging from business leaders to engineers.
  • Provide succinct diagrams such as high-level design and low-level design documents and workflows and able to present to senior leadership as well as technical teams.
  • Work with Reliability Engineering teams to implement cloud specific monitoring tools.
  • Work through the project life cycle from design, implementation, cutover, hyper care and operation transition.
  • Participate in problem solving, troubleshooting and level 3 engineering support of infrastructure and applications as needed.

Job Qualifications:

Education

  • Bachelor's degree in Computer Science or related field or equivalent years of experience is required.

Experience

  • 8 years - Infrastructure Cloud Infrastructure and Software Engineering experience.
  • Experience with infrastructure cloud engineering and establishing cloud strategy and architecture at an enterprise level.
  • Experience leading large-scale Azure/AWS/GCP migrations and Azure Cloud project delivery, i.e., responsible for cloud project deliverables, technical and architecture oversight, project delivery approach, delivery performance - working with delivery and PM teams.
  • Experience in Automation and Development best practices related to Cloud application modernization.
  • Experience with enterprise network design including segmentation models, encryption, logging and monitoring.
  • Experience with firewalls, network authentication controls, and Linux/Windows operating systems.
  • Experience with logging and monitoring tools such as Splunk, New Relic, Logstash, CloudTrail.

Skills/Certifications

  • Deep understanding of Azure (preferred) and/ or AWS experience is required.
  • Strong knowledge of various aspects of CI/CD practices: Infrastructure
  • Automation, Application Build and Deployment Automation using various leading tools.
  • Understanding of Docker/Kubernetes for managing container-based images, their deployment via Kubernetes based services, DNS/DDI, networking management
  • Knowledge of Terraform/Ansible, GIT based products (GitHub, Bitbucket), Azure DevOps/Jenkins, etc., for building pipeline.
  • Understanding of cloud security architectures for cloud/hybrid systems.
  • Strong troubleshooting skills.
  • Strong analytical and communication skills.
  • Excellent communication, presentation, architectural articulation, and leadership skills.
  • Be able to work with teams with varying levels of technical backgrounds and experiences

Number of Openings Available

1

Worker Type:

Employee

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

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