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Remote Desktop Support Analyst Jobs in Cape Cod, MA

Initio Capital

M&A Research Analyst

Boston, MA · Remote

This is a remote, flexible role for candidates who are analytical, commercially curious, and ... Support strategy, sourcing, diligence, product, growth, finance, and operations projects. WHO THIS ...

Chenega Corporation

Business Analyst

Natick, MA · Remote

Summary Business Analyst Remote Are you ready to enhance your skills and build your career in a ... Support release planning activities and ensure customer requirements are incorporated into ...

Initio Capital

Business Operations Research Analyst

Boston, MA · Remote

$107K - $126K/yr

This is a remote, flexible role for candidates who are analytical, commercially curious, and ... Support strategy, sourcing, diligence, product, growth, finance, and operations projects. WHO THIS ...

New

UpLevel Sourcing

Epic Analyst II Radiant

Boston, MA · Remote

$80K - $100K/yr

Epic Analyst II -- Radiant Full-Time | Remote (US-based, excluding CA, HI, AK, DE) | Greater Boston Area Organization The Opportunity This is a fully remote Epic Radiant Analyst II role supporting ...

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All JobsDesktop Support Analyst JobsRemote Desktop Support Analyst JobsRemote Desktop Support Analyst Jobs in Cape Cod, MA

Remote Desktop Support Analyst information

See Cape Cod, MA salary details

$11

$28

$42

How much do remote desktop support analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote desktop support analyst in Cape Cod, MA is $28.83, according to ZipRecruiter salary data. Most workers in this role earn between $23.94 and $32.21 per hour, depending on experience, location, and employer.

What is a remote desktop support analyst?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the typical daily responsibilities of a remote desktop support analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.

What are the key skills and qualifications needed to thrive as a remote desktop support analyst?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

What are popular job titles related to Remote Desktop Support Analyst jobs in Cape Cod, MA? For Remote Desktop Support Analyst jobs in Cape Cod, MA, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Analyst jobs in Cape Cod, MA look for? The top searched job categories for Remote Desktop Support Analyst jobs in Cape Cod, MA are:
What cities near Cape Cod, MA are hiring for Remote Desktop Support Analyst jobs? Cities near Cape Cod, MA with the most Remote Desktop Support Analyst job openings:
Remote Desktop Support Analyst jobs near you
Infographic showing various Remote Desktop Support Analyst job openings in Cape Cod, MA as of July 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 100% Remote job distribution, with an average salary of $59,963 per year, or $28.8 per hour.

Senior RPG Programmer/Analyst - Remote - FS447

Fresche Solutions

Franklin, MA • On-site, Remote

$45 - $61/hr

Other

Posted 24 days ago

Job description

At Fresche Solutions, we offer great work-life balance with flexible hours. You can work anywhere in US... either from your home or in one of our offices... the decision is up to you.
WHY JOIN FRESCHE? We believe in leading our industry, we believe in innovation, we believe in delighting our customers, guaranteeing their success, and ensuring that 100% of our customers are referenceable.
Our distinct company culture makes us a top employer, as well a premiere choice for our customers for the last eleven (11) consecutive years. We work hard to ensure that our values permeate the company and are reflected in everything we do. Whether it be in setting priorities, defining ideas, or carrying out processes, we are committed to ensuring that our values are manifested at all levels of our organization.
The Impact You'll Make
As a Senior RPG Programmer/Analyst, you will lead the analysis, design, development, and maintenance of business-critical IBM i applications. You are architecting solutions that help our clients bridge the gap between legacy reliability and modern efficiency - not just writing code.
You will work both independently and as part of a collaborative team, providing our clients with consulting services in support of their business applications systems.
Day-to-Day Responsibilities
  • Consult & Collaborate: Support our clients in resolving application issues, identify business needs, and deliver solutions throughout the full project life cycle.
  • Architect & Develop: Analyze, design, code, and test software applications using all versions of RPG and SQL.
  • Testing and Quality Assurance: Ensure program and application integrity through various testing phases (Unit, Integration, Smoke, etc.).
  • Document and Communicate: Translate system architecture into clear textual and visual documentation for both technical and non-technical stakeholders.
  • Quality Leadership: Capable of leading a small technical team when required. Lead code reviews for database and logic changes.
  • Modernize: Support our clients to transform legacy business applications into modern, scalable ILE applications.

What You Bring to the Table
  • Expertise: 20+ years of proven experience with the IBM i (iSeries/AS/400) platform.
  • Advanced RPG: Mastery of various forms of RPG (especially RPGLE, including Free-form syntax and embedded SQL).
  • Database Depth: Expert-level DB2 application programming and database design.
  • Modern Concepts: Deep understanding of ILE concepts (Modules, Service Programs, Binding Directories)
  • Change Management: Experience navigating structured deployment and version control processes.
  • Communication: Capable of verbal and written communication with various levels of client personnel. The ability to explain technical "why" to stakeholders in business terms and "how" to developers in technical terms.

Nice to Have
  • Application Packages: Experience with major IBM I ERP systems (Infor LX, BPCS, Infor XA, MAPICS, PRMS, JDE, Frontier, HFA, etc.)
  • Applications: Distribution, Manufacturing, Finance, Insurance.
  • Tooling: Experience with RDi (Rational Developer for i) or Eclipse-based IDEs.
  • Modern DevOps: Familiarity with Git or SVN in an IBM i environment.
  • Analysis: Experience with Impact Analysis tools.
  • Integrations: Experience with integration solutions using APIs, JSON, XML and other integration tools such as GoAnywhere.

Ready to Transform the Industry?
We are looking for motivated, creative thinkers who thrive in fast-paced environments. If you're committed to excellence and want to work with the best in the IBM i space, we want to hear from you.
Apply Today: freschesolutions.com/careers/
Follow Us: LinkedIn
#LI-Remote #IBMi #RPGDeveloper #RPGProgrammer-Analyst #Modernization

Apply