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Remote Desktop Support Analyst Jobs in Cape Cod, MA

YO AI Labs

Dutch Bilingual Expert - Remote

Boston, MA · Remote

$30 - $65/hr

... support language model improvement. No prior AI experience is required. Strong Dutch language ... Ability to analyze pronunciation, grammar, fluency, and linguistic authenticity. * Strong written ...

3B Staffing LLC

Epic Analyst

Boston, MA · Remote

3+ month Contract Remote Manager prefers not to see PST time zone * Need an Epic Healthy Planet ... ASAP We are seeking a highly skilled and personable Epic Healthy Planet Analyst to support a ...

3B Staffing LLC

Epic Analyst

Boston, MA · Remote

3+ month Contract Remote Manager prefers not to see PST time zone * Need an Epic Healthy Planet ... ASAP We are seeking a highly skilled and personable Epic Healthy Planet Analyst to support a ...

Sentara

IT Specialty Analyst (Epic) - Remote

MA · Remote

Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business ...

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All JobsDesktop Support Analyst JobsRemote Desktop Support Analyst JobsRemote Desktop Support Analyst Jobs in Cape Cod, MA

Remote Desktop Support Analyst information

See Cape Cod, MA salary details

$11

$28

$42

How much do remote desktop support analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote desktop support analyst in Cape Cod, MA is $28.83, according to ZipRecruiter salary data. Most workers in this role earn between $23.94 and $32.21 per hour, depending on experience, location, and employer.

What is a remote desktop support analyst?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the typical daily responsibilities of a remote desktop support analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.

What are the key skills and qualifications needed to thrive as a remote desktop support analyst?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

What job categories do people searching Remote Desktop Support Analyst jobs in Cape Cod, MA look for?

The top searched job categories for Remote Desktop Support Analyst jobs in Cape Cod, MA are:

What cities near Cape Cod, MA are hiring for Remote Desktop Support Analyst jobs?

Cities near Cape Cod, MA with the most Remote Desktop Support Analyst job openings:

Remote Desktop Support Analyst jobs near you
Infographic showing various Remote Desktop Support Analyst job openings in Cape Cod, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $59,963 per year, or $28.8 per hour.

Remote Technical and Applications Support - Cell Analysis

Agilent

Lexington, MA • On-site, Remote

$43.12 - $80.84/hr

Full-time

Posted 4 days ago

Key responsibilities

  • Investigate and answer technical questions related to instrument hardware, software, and consumables, as well as applications

  • Document customer interactions in support tickets and follow up on support cases to ensure timely resolution

  • Work closely with field and repair center teams to address customer issues and provide technical support

Agilent Technologies rating

8.5

Company rating: 8.5 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

33rd of 545 rated manufacturers

Job description

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

As our next Remote Technical and Applications Support - Cell Analysis, your primary focus will be to provide customers with post-sales technical and applications support on Agilent Seahorse solutions, cell culture and flow cytometry. You will be responsible for providing technical support for these products remotely by phone, email, live webchat, and other remote support tools understanding customers' problems, recommending solutions to meet their needs, and ensuring their satisfaction. More information about Agilent's Seahorse Solutions.

Your main responsibilities will be:

  • Investigate and answer technical questions related to instrument hardware, software, and consumables, as well as applications

  • Document customer interactions in support tickets

  • Follow up on and close out support cases regularly and in a timely manner, and follow the appropriate customer concern process as needed

  • Comply to company processes, including complaint handling

  • Work closely with field and repair center teams

  • Provide customer feedback to internal departments such as marketing, product support, and sales

  • Develop technical resources for customers

  • Occasionally travel to attend events such as internal Agilent training classes and customer service call shadowing

The preferred location for this position is Lexington, Massachusetts, with La Jolla, California as a secondary preferred location. However, we are open to considering qualified candidates located elsewhere within the United States.

Qualifications

  • Bachelor's or Master's Degree in Life Sciences or a related discipline (Biology, Biochemistry, Biotechnology)

  • 4+ years of hands-on laboratory experience with Seahorse platforms is required

  • Hands on experience with flow cytometry and knowledge in metabolism data analysis is preferred

  • Experience with BioTek instruments and related applications is a plus and will be beneficial as the scope of support may expand to include these technologies in the future

  • Full proficiency in French would be helpful

  • A first customer-facing experience would be a strong plus

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least September 8, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $43.12 - $80.84/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required: 10% of the TimeShift: DayDuration: No End DateJob Function: Services & Support

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