ZipRecruiter

Log In

2

Remote Desktop Support Analyst Jobs in Iowa (NOW HIRING)

Harris

Quality Assurance Analyst

Nevada, IA · On-site +1

$55K - $65K/yr

Use approved AI-assisted tools, where appropriate, to support test planning, defect analysis ... Ability to manage priorities, meet deadlines, and work independently in a remote team environment.

Tribe Wellness Sales

$55K - $100K/yr

A fast and reliable laptop or desktop computer, with a working mic, camera, and a headset ... Enough dedicated internet speed to support calls and software without delays, or dropped audio.

Resource Innovations

Energy Engineer

Des Moines, IA · On-site +1

Support and conduct commercial and industrial energy efficiency projects, including retro ... Responsibilities may include remote data analysis, desktop engineering review, savings calculations ...

QuickVisit Urgent Care

Remote Receptionist (PRN)

Alleman, IA · On-site +1

$15 - $19.75/hr

Advocate for necessary resources, support, and improvements to enhance clinic performance ... Computer: Functioning computer, desktop, and/or laptop provided from company EDUCATION * High ...

previous pagenext page

Showing results 21-40

All JobsDesktop Support Analyst JobsRemote Desktop Support Analyst JobsRemote Desktop Support Analyst Jobs in Iowa

Remote Desktop Support Analyst information

See Iowa salary details

$10

$25

$37

How much do remote desktop support analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote desktop support analyst in Iowa is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $28.22 per hour, depending on experience, location, and employer.

What is a remote desktop support analyst?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the typical daily responsibilities of a remote desktop support analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.

What are the key skills and qualifications needed to thrive as a remote desktop support analyst?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

What are popular job titles related to Remote Desktop Support Analyst jobs in Iowa?

For Remote Desktop Support Analyst jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support Analyst jobs in Iowa look for?

The top searched job categories for Remote Desktop Support Analyst jobs in Iowa are:

What cities in Iowa are hiring for Remote Desktop Support Analyst jobs?

Cities in Iowa with the most Remote Desktop Support Analyst job openings:

Remote Desktop Support Analyst jobs near you

Quality Assurance Analyst

Harris

Nevada, IA • On-site, Remote

$55K - $65K/yr

Full-time

Re-posted 15 hours ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

80th of 246 rated software companies

Job description

Primary Functions

Reporting to the Mobile Team Lead, the Quality Assurance Analyst's key responsibilities will include:

  • Create, maintain, and execute test plans, test cases, and test scripts for new features, bug fixes, integrations, customer scenarios, and release validation, including functional, exploratory, regression, and developer work item testing.
  • Document, investigate, reproduce, track, and validate software defects, enhancement requests, and customer-reported issues in collaboration with developers, product owners, support staff, and other stakeholders.
  • Communicate release changes through clear release notes and demonstrations of new features for customers, peers, and internal stakeholders.
  • Use approved AI-assisted tools, where appropriate, to support test planning, defect analysis, documentation, and release note drafting.
  • Contribute to continuous improvement of QA processes, testing standards, documentation, and release readiness practices.
QualificationsRequired Education/Experience
  • Experience testing software applications, creating and executing test cases, validating expected results, documenting defects clearly, and applying strong attention to detail.
  • Excellent verbal and written communication skills, including the ability to write clear defect reports, release notes, and customer-facing documentation.
  • Ability to work effectively with developers, support staff, product stakeholders, and other cross-functional team members.
  • Strong knowledge of PC and LAN environments, primarily using Windows Server and Windows operating systems.
  • Proficiency with Microsoft Office applications and the ability to use software tools for data entry, analysis, documentation, presentations, and calculations.
  • Ability to manage priorities, meet deadlines, and work independently in a remote team environment.
Preferred Education/Experience
  • Bachelor's degree in Computer Science, Engineering, Information Systems, Criminal Justice, or a related field.
  • Working knowledge of SQL, relational databases, and database concepts.
  • Experience with client/server, web, and mobile applications, including iOS and Android platforms.
  • Experience testing public safety, law enforcement, records management, CAD, mobile computing, or field reporting software.
  • Experience working in an Agile software development environment.
  • Experience using issue tracking, test management, or work management tools such as Jira.
  • Experience with source control concepts or tools.
  • Experience with API testing, integration testing, data validation, or test automation is a plus.
  • Experience with public safety or law enforcement software is a plus; prior SmartCOP software experience is especially helpful.
Desired Job-Specific Competencies and Skills
  • Strong curiosity and persistence when investigating software behavior and reproducing reported issues.
  • Strong customer empathy and an understanding of the importance of reliable software in mission-critical public safety environments.
  • Ability to think from the perspective of end users, including officers, dispatchers, supervisors, records personnel, and support staff, and apply diagnostic and problem-solving skills to develop logical, documented recommendations with the appropriate teams.
  • Ability to translate technical findings into clear, actionable information for both technical and non-technical audiences.
  • Ability to balance quality, release timelines, customer impact, and team priorities.
  • Openness to learning and responsibly applying AI-assisted tools to improve testing efficiency, documentation quality, and team productivity.

Salary range: $55,000 - $65,000 USD per year.

What Harris Computer employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Harris Computer Systems logo

About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

Social media

FacebookInstagram

View All Harris Computer Systems Jobs

Apply