Job Title: Client Services Manager - Hospital
The Company
EqualizeRCM is a premier provider of specialized consulting and remote revenue cycle management services. Our team comprises top-tier professionals – CEOs, CFOs, RCM operations managers, Six Sigma practitioners, CTOs, and seasoned consultants – dedicated to delivering comprehensive revenue cycle solutions to clients of all sizes from a one provide offices to rural community hospitals to nation-wide urgent care chains.
The Role
The Client Services Manager reports to the Director or Vice President of RCM and is responsible for ensuring successful management of multiple client accounts. The job is both hands-on and consultative in nature, and requires the ability to communicate and work with various levels of clients and team members (from the agents doing the work to hospital executives).
Responsibilities and Duties
- Ensure a strong relationship and communication with existing and prospective clients and serve as a primary resource for client support.
- Ensure strong operational delivery for our clients and lead the development of team members.
- Structure, analyze, and resolve issues in a consultative manner for both internal operations team and clients. Assist clients and the team in the resolution of various revenue cycle related issues (e.g., underpayments, contract and credentialing questions, billing, etc.). Act as subject matter expert to clients, team, and vendors.
- Build a motivated, cost-effective team that enables delivery of high-quality services to clients in a profitable manner.
- Lead and assist with new clients and new project implementation.
- Assist in preparation, interpretation, and delivery of reports (e.g. KPI, productivity, quality, etc.) and executive summaries to clients.
- Routinely visit client locations to build relationships and address client issues.
- Assist sales team in sales efforts (as a subject matter expert, participate in sales calls and meetings).
- Provide RCM expertise to Company’s software development team and facilitate the implementation of the software tools on assigned accounts.
- All other duties as assigned.
Required Experience and Qualifications
- Extensive knowledge of Hospital Revenue Cycle Management (UB-04 billing, AR follow up, reconciliation, overall hospital revenue cycle processes and workflows).
- Ability to communicate effectively, both orally and in writing. Ability to write well is essential, as the job requires email and memos writing (executive summaries, revenue cycle assessments, etc.)
- Ability to analyze, interpret and draw inferences, and prepare reports.
- Project planning and implementation skills.
- Ability to use MS Office products (Outlook, Word, Excel). Advanced Excel skills are necessary.
- Extensive knowledge of various practice management systems and clearinghouses.
- Ability to work without supervision and communicate effectively with your remote team members and clients.
- Ability to travel to client sites and company meetings (by air and driving).
- Minimum 5 years of experience in hospital or RCM vendor (working on facility/hospital accounts) revenue cycle management.
Job Type: Full-time.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Remote
Company Description
EqualizeRCM is a premier provider of specialized consulting and remote revenue cycle management services. Our team comprises top-tier professionals – CEOs, CFOs, RCM operations managers, Six Sigma practitioners, CTOs, and seasoned consultants – dedicated to delivering comprehensive revenue cycle solutions to clients of all sizes from a one provide offices to rural community hospitals to nation-wide urgent care chains.