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Remote Dental Call Center Jobs in Fulton, MD (NOW HIRING)

LifeBridge Health

CONTACT CENTER AGENT

Owings Mills, MD · On-site +1

$18 - $22/hr

Great opportunity to be part of a team working Monday-Friday, no major holidays in a HYBRID REMOTE ... Experience: 1-3 years of experience in high-volume call center, medical practice front desk or ...

Liveops

Remote Customer Service Representative

Laurel, MD · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Bowie, MD · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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All JobsDental Call Center JobsRemote Dental Call Center JobsRemote Dental Call Center Jobs in Fulton, MD

Remote Dental Call Center information

See Fulton, MD salary details

$10

$16

$24

How much do remote dental call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote dental call center in Fulton, MD is $16.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.56 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote dental call center agents, and how can they be managed?

Remote dental call center agents often encounter challenges such as managing high call volumes, addressing diverse patient concerns, and staying updated on multiple providers’ schedules and procedures. Maintaining clear communication with dental office staff and utilizing robust scheduling and CRM software are key to overcoming these hurdles. Agents also benefit from regular training sessions and team meetings to share best practices and stay aligned with office protocols. Proactive time management and a quiet, organized workspace can further enhance productivity and job satisfaction.

What is a remote dental call center?

A remote dental call center is a service where customer support representatives assist dental patients and offices over the phone or through online communication, but work from locations outside of a traditional call center, often from home. These agents handle appointment scheduling, insurance verification, patient inquiries, and other administrative tasks for dental practices. Working remotely allows for greater flexibility and can help dental offices provide extended support hours for their patients. Remote dental call centers use specialized software to access patient records and communicate securely with both patients and dental staff.

What are the key skills and qualifications needed to thrive as a remote dental call center representative?

To thrive as a Remote Dental Call Center Representative, you need strong customer service skills, knowledge of dental terminology, and typically a high school diploma or equivalent. Familiarity with dental management software, CRM systems, and multi-line phone systems is often required. Excellent communication, active listening, and problem-solving abilities help representatives handle patient inquiries and resolve concerns efficiently. These skills are crucial for ensuring positive patient experiences, accurate scheduling, and the smooth operation of the dental practice from a remote setting.
What are popular job titles related to Remote Dental Call Center jobs in Fulton, MD? For Remote Dental Call Center jobs in Fulton, MD, the most frequently searched job titles are:
What job categories do people searching Remote Dental Call Center jobs in Fulton, MD look for? The top searched job categories for Remote Dental Call Center jobs in Fulton, MD are:
What cities near Fulton, MD are hiring for Remote Dental Call Center jobs? Cities near Fulton, MD with the most Remote Dental Call Center job openings:
Remote Dental Call Center jobs near you
Infographic showing various Remote Dental Call Center job openings in Fulton, MD as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $34,973 per year, or $16.8 per hour.

Training and Quality Assurance Manager (Call Center)

TechOp Solutions International

Arlington, VA • Remote

Full-time

Re-posted 12 days ago

Job description

TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and quality assurance functions to ensure employees consistently deliver exceptional customer service while meeting organizational quality standards. This position oversees training development, quality monitoring, coaching initiatives, and continuous improvement programs.

Duties:

· Lead the daily operations of the Training and Quality Assurance team.

· Develop, implement, and maintain training programs for new hires and existing staff.

· Design and update training materials, job aids, and instructional resources.

· Conduct instructor-led, virtual, and self-paced training programs.

· Establish quality standards and performance evaluation methodologies.

· Monitor customer interactions across multiple communication channels to ensure compliance and service quality.

· Conduct calibration sessions with operational leadership and quality teams.

· Analyze quality trends and identify opportunities for coaching and performance improvement.

· Prepare quality assurance reports, dashboards, and performance analyses.

· Develop corrective action plans and continuous improvement initiatives.

· Coordinate with operational leadership to identify training needs and performance gaps.

· Perform additional duties as assigned

Requirements

  • Bachelor's degree from an accredited institution
  • Professional certification : Must possess a current professional certification in Human Resources or Learning and Development, such as an HRCI Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), or ATD Certified Professional in Talent Development (CPTD)
  • Minimum five (5) years of experience in training, quality assurance, learning and development, or contact center operations.
  • Experience developing instructional materials, quality monitoring programs, and performance improvement initiatives.
  • Strong analytical, problem-solving, and communication skills.
  • Must meet security eligibility requirements.

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.