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Remote Dell Customer Support Jobs in Renton, WA (NOW HIRING)

ECP

Customer Support Representative (Remote)

Seattle, WA · Remote

$19.25 - $24.75/hr

As a Customer Support Representative, you'll be the first point of contact for our customers ... A remote work environment that is compliant with cybersecurity and other company workplace policies

Tomra

Customer Support Manager - Americas

Seattle, WA · On-site +1

$110.21K - $137.76K/yr

Build a Technical Support Center of Excellence, including remote support and escalation governance * Act as the senior escalation point for high-impact customer and technical issues, driving ...

Tomra

Customer Support Manager - Americas

Seattle, WA · Remote

Build a Technical Support Center of Excellence, including remote support and escalation governance * Act as the senior escalation point for high-impact customer and technical issues, driving ...

Traveling with Tasha

Client Support Specialist

Seattle, WA · Remote

$20.50 - $27.50/hr

About the job Client Support Specialist Overview We are hiring a Customer Relations Specialist to ... This position is fully remote and well suited for individuals who enjoy helping others, managing ...

Visionary Technology Consultants

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Workforce Support Technician - Hybrid

Bellevue, WA · Remote

$32 - $35/hr

There will be a rotation working remotely 2days in the office (3 days remote) one week, then the ... on excellent customer service. Key Responsibilities · Provide on-site technical support for ...

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$51

How much do remote dell customer support jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote dell customer support in Renton, WA is $26.35, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $28.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Dell Customer Support Representative, and why are they important?

To thrive as a Remote Dell Customer Support Representative, you need strong troubleshooting abilities, product knowledge of Dell devices, and typically a high school diploma or equivalent. Familiarity with CRM systems, ticketing software, and basic remote desktop tools is essential for assisting customers efficiently. Excellent communication, patience, and problem-solving skills help you deliver effective and empathetic customer service. These skills ensure quick resolution of technical issues and high customer satisfaction in a remote support environment.

What are some common challenges faced by Remote Dell Customer Support representatives, and how can they be addressed?

Remote Dell Customer Support representatives often encounter challenges such as troubleshooting complex technical issues without direct physical access to devices and managing communication across multiple channels (phone, chat, email). Staying updated with Dell's latest products and support protocols is essential. To address these challenges, representatives benefit from ongoing training, clear documentation, and strong collaboration with technical escalation teams. Utilizing Dell’s remote diagnostic tools and maintaining effective communication with both customers and internal teams can greatly enhance problem resolution and customer satisfaction.

What is Remote Dell Customer Support?

Remote Dell Customer Support refers to a service where support agents assist Dell customers with their technical issues, product inquiries, and troubleshooting needs from a remote location, typically online or over the phone. These support professionals help customers resolve problems related to Dell computers, laptops, peripherals, and software without the need for in-person visits. This role may involve diagnosing technical issues, guiding users through setup and repairs, and providing product information. Remote support is designed to offer quick and convenient assistance to customers, ensuring their devices function smoothly.

What is the difference between Remote Dell Customer Support vs Remote Technical Support Specialist?

AspectRemote Dell Customer SupportRemote Technical Support Specialist
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, troubleshooting skills
Work EnvironmentHome office, call center softwareHome office, diagnostic tools
Employer & IndustryDell, technology and hardware supportVarious tech companies, hardware/software support
Search & Comparison IntentCustomer service roles, support jobsTechnical troubleshooting, IT support roles

Remote Dell Customer Support primarily focuses on assisting customers with Dell products through customer service skills, while Remote Technical Support Specialists handle more technical troubleshooting and diagnostics. Both roles often require technical knowledge, but the Technical Support role demands more specialized certifications. They share similar work environments and are commonly searched for by those seeking remote support jobs in the tech industry.

What are popular job titles related to Remote Dell Customer Support jobs in Renton, WA? For Remote Dell Customer Support jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Remote Dell Customer Support jobs in Renton, WA look for? The top searched job categories for Remote Dell Customer Support jobs in Renton, WA are:
What cities near Renton, WA are hiring for Remote Dell Customer Support jobs? Cities near Renton, WA with the most Remote Dell Customer Support job openings:
Remote Dell Customer Support jobs near you
Infographic showing various Remote Dell Customer Support job openings in Renton, WA as of May 2026, with employment types broken down into 85% Full Time, 5% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,805 per year, or $26.3 per hour.

Customer Support Representative (Remote)

ECP

Seattle, WA • Remote

$19.25 - $24.75/hr

Full-time

Posted 17 days ago

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

About the Role:

As a Customer Support Representative, you'll be the first point of contact for our customers, helping resolve questions, troubleshoot issues, and ensure a positive experience with ECP's platform. You'll provide support via phone, email, and our ticketing system, often working remotely with customers to diagnose and resolve problems. 

This role is ideal for someone who enjoys solving problems, working directly with customers, and becoming a trusted product expert.

What You'll Do: 

    • Serve as the frontline support contact for ECP customers, handling inquiries through phone, email, and ticketing systems 
    • Troubleshoot technical and product-related issues by: 
      • Clarifying customer needs 
      • Identifying root causes 
      • Recommending and explaining effective solutions 
      • Implementing fixes or coordinating adjustments 
      • Following up to confirm resolution 
    • Maintain accurate customer records by updating account information in HubSpot 
    • Document cases clearly and consistently in ECP's ticketing system following best practices 
    • Meet service level agreements (SLAs), KPIs, and performance metrics 
    • Manage customer escalations professionally by leveraging product knowledge and internal resources 
    • Participate in a rotating on-call schedule to support customers outside standard business hours 
    • Become a product expert and collaborate with teammates by sharing insights and contributing enhancement ideas to Product Management 
    • Support company initiatives such as new product launches, documentation updates, and adoption of new technologies 
    • Contribute to team goals by completing tasks accurately and on time 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quickly 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 10:30 am CT (8:30 am PT, 9:30 am MT, 11:30 am ET) to 7:00 pm CT (5:00 pm PT, 6:00 pm MT, 8:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule

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