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Collections /Remote

New York, NY · Remote

$17 - $18/day

Strong understanding of FDCPA guidelines and debt recovery laws. * Ability to multitask across ... Remote Connectivity Requirements: To maintain our standard of service, your home workspace must ...

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How much do remote debt collector jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote debt collector in Hamilton, NJ is $18.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.81 per hour, depending on experience, location, and employer.

What is a remote debt collector?

A Remote Debt Collector is responsible for contacting individuals or businesses to recover overdue payments, typically via phone, email, or other digital communication methods. They negotiate payment plans, provide information on outstanding debts, and maintain records of interactions. Working remotely, they must be self-motivated, have strong communication skills, and follow legal guidelines related to debt collection. Many roles require prior customer service or collections experience, along with proficiency in relevant software tools.

What are the key skills and qualifications needed to thrive as a remote debt collector?

To thrive as a Remote Debt Collector, you need strong communication, negotiation, and organizational skills, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) software, payment processing tools, and call center technology is typically required. Persistence, professionalism, and the ability to stay calm under pressure are valuable soft skills in this role. These competencies are essential to efficiently recover outstanding debts while maintaining positive client relationships and complying with industry regulations.

What are some common challenges faced when working as a remote debt collector?

Remote Debt Collectors often encounter challenges such as reaching reluctant debtors, handling difficult conversations, and meeting collection targets independently. Since the position is remote, staying self-motivated and managing time effectively are key to balancing workload and maintaining productivity. Many companies provide thorough training and ongoing support, but the ability to adapt communication styles and use digital systems efficiently helps overcome daily obstacles. Successfully managing these challenges can also open up opportunities for career advancement within collections or broader customer service roles.

Can you make good money as a remote debt collector?

Remote debt collectors can earn a competitive income, often earning between $30,000 and $50,000 annually, with some positions offering commissions or bonuses based on collection performance. Earnings depend on experience, skill level, and the employer, with advanced collectors or those working in specialized industries potentially earning more.
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Remote Debt Collector jobs near you
Infographic showing various Remote Debt Collector job openings in Hamilton, NJ as of June 2026, with employment types broken down into 1% As Needed, 54% Full Time, 43% Part Time, and 2% Contract. Highlights an 49% Physical, 3% Hybrid, and 48% Remote job distribution, with an average salary of $37,960 per year, or $18.2 per hour.

Collector Experience Representative

Fanatics Collectibles

New York, NY • Remote

$17.50 - $22.75/hr

Full-time

Re-posted 5 days ago

Job description

Role: Collector Experience Representative 

Reports to: Manager, Collector Experience

Location: Remote

Other: Full-Time Position

About the Company

Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products: Topps.com, the direct-to-consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector-focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt.

We have the unique advantage of being backed by Fanatics - the world's largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA, among many others - but we're a nimble, ambitious team building products from the ground up.

If you're passionate about building world-class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.

About the Role 

As a Collector Experience Representative, you'll play a critical role in ensuring that both collectors and sellers feel heard, supported, and valued across Fanatics Collect and Fanatics Live. You will manage inbound inquiries and complex escalations with empathy, speed, and professionalism, while contributing to a high-performing, collector-first team. This is a fast-paced, cross-functional role ideal for someone who thrives in ambiguity, loves problem-solving, and brings a deep passion for the collectibles community.

Responsibilities:

  • Serve as a primary point of contact for collectors and sellers, managing inquiries and escalations across listings, transactions, account issues, and policy enforcement
  • Deliver exceptional support across multiple channels, including chat, email, phone, and social platforms
  • Investigate and resolve complex support cases with urgency and care, ensuring long-term solutions and satisfied users
  • Collaborate cross-functionally with Product, Legal, Engineering, and Operations teams to address systemic issues and drive improvements in trust, safety, and policy
  • Proactively identify trends, root causes, and friction points, and advocate for scalable improvements to tools, workflows, and policies
  • Educate users on platform features, policies, and promotions to increase satisfaction and retention
  • Maintain detailed case documentation and insights in internal CRM and support tools
  • Continuously learn and stay up to date on all Fanatics Collect offerings, platform changes, and industry trends
  • Support special projects, launches, and initiatives that enhance the collector experience
  • Meet or exceed individual performance metrics while upholding team standards and community values

Qualifications:

  • Minimum 3 years of experience in customer experience, escalations, or seller support, ideally within ecommerce, marketplaces, or collectibles environments
  • Exceptional verbal and written communication skills, with a calm and empathetic approach under pressure
  • Highly organized with strong attention to detail, follow-through, and time management
  • Strong critical thinking and analytical capabilities to resolve complex customer and operational issues efficiently
  • Demonstrated ability to write clear, brand-aligned, and empathetic responses across all support channels
  • Must successfully complete a written assessment to evaluate writing skills, customer judgment, and problem-solving mindset
  • Proven track record of cross-functional collaboration and the ability to influence outcomes across teams
  • Proficient with CRM platforms such as Zendesk, Kustomer, or Salesforce, and adept with modern support technologies
  • Passion for collectibles and a deep understanding of collector behavior strongly preferred
  • Flexibility to work evenings, weekends, holidays, and overtime based on business needs, including live events, launches, and peak periods

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

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