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Remote Dealer Performance Manager Jobs in New York

Solera

Solutions Performance Manager

Manhattan, NY · On-site +1

Performance Manager / Product SME, Dealer Solutions Account Management SME expert in one of: DMS, CRM, Service or Marketing Employment Type: Full-Time Role Overview * The Solutions Performance ...

Mgid

Performance Sales Manager

New York, NY · On-site +1

$85K - $105K/yr

... or managing native advertising campaigns for affiliates, performance agencies and direct ... Paid time off * 100% remote - work from anywhere in the United States * Access to industry ...

JD Power

Dealer Advisor

New York, NY · On-site +1

$113K - $120K/yr

Remote - Northeast Region-US. Must be located in the Tri-State Location in NJ/NY/PA Reports to ... Work independently while keeping the management team advised on accomplishments * Provide support ...

Recruiting For Less

Sr. HR Manager - Remote

Manhattan, NY · Remote

$90K - $120K/yr

Coach managers on performance management, documentation, corrective action, and termination ... Culture and Retention in a Remote Environment: * Build and maintain culture programs designed for a ...

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Remote Dealer Performance Manager information

What is the difference between Remote Dealer Performance Manager vs Remote Sales Coordinator?

AspectRemote Dealer Performance ManagerRemote Sales Coordinator
Required CredentialsExperience in automotive or dealership performance metrics, relevant certificationsSales experience, customer service skills, basic industry knowledge
Work EnvironmentRemote, dealership or automotive industry focusRemote, sales support and coordination tasks
Industry UsageUsed in automotive dealerships, automotive service providersCommon in sales departments across various industries

The Remote Dealer Performance Manager primarily focuses on analyzing and improving dealership performance metrics, requiring industry-specific knowledge and certifications. In contrast, the Remote Sales Coordinator handles sales support tasks, customer interactions, and coordination, often with less emphasis on industry certifications. Both roles are remote and industry-related but serve different functions within automotive or sales organizations.

How does a remote dealer performance manager typically collaborate with dealership teams to improve sales and service outcomes?

As a Remote Dealer Performance Manager, you will regularly connect with dealership teams via virtual meetings, calls, and collaborative platforms to analyze sales data, review KPIs, and identify improvement opportunities. You’ll provide ongoing coaching, share best practices, and help implement action plans tailored to each dealership’s unique needs. Building strong relationships and clear communication are crucial, as you serve as a trusted advisor, ensuring that dealership teams are aligned with corporate goals and equipped to succeed. This role requires a proactive approach and an ability to motivate teams remotely, often across multiple locations.

What is a remote dealer performance manager?

A Remote Dealer Performance Manager is a professional responsible for overseeing and improving the performance of dealership partners from a remote location. They analyze sales data, provide coaching, and implement strategies to help dealers meet their targets and enhance customer satisfaction. By conducting virtual meetings and using digital tools, they ensure effective communication and support without being physically present at the dealership. This role is common in industries such as automotive, where manufacturers or distributors work with a network of independent dealers.

What are the key skills and qualifications needed to thrive as a remote dealer performance manager, and why are they important?

To thrive as a Remote Dealer Performance Manager, you need strong analytical abilities, a background in sales or business management, and industry experience—often supported by a relevant degree. Proficiency with CRM platforms, data analysis tools, and virtual communication systems is typically required. Exceptional relationship-building, communication, and problem-solving skills help you motivate dealer partners and address performance issues remotely. These competencies are vital for driving dealer success, ensuring goal alignment, and maintaining effective partnerships from a distance.
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Remote Dealer Performance Manager jobs near you

Solutions Performance Manager

Solera

Manhattan, NY • On-site, Remote

Full-time

Posted 14 days ago

Job description

Performance Manager / Product SME, Dealer Solutions Account Management
SME expert in one of: DMS, CRM, Service or Marketing
Employment Type: Full-Time
Role Overview
  • The Solutions Performance Manager / Product SME for [Product] is a dealership operations and product expert responsible for ensuring customers achieve maximum value from their [???] inset DMS, CRM, Service, and Marketing.
  • They work side-by-side with Account Managers to:
  • Drive product adoption
  • Deliver performance improvement recommendations
  • Optimize dealership workflows
  • Provide training, insights, and best practices
  • Support renewal and expansion by demonstrating measurable results
  • This role is highly consultative, hands-on, and data-driven, acting as the "product and performance engine" for the territory.

Key Responsibilities
Product Adoption & Utilization Leadership in assigned Platform (DMS/CRM/Service/Marketing)
Ensure customers fully adopt and use their contracted solutions, including:
DMS workflows: Service, Parts, Accounting, Inventory, Variable Ops
CRM workflows: Lead handling, BDC processes, showroom tracking
Service operations: Lane check-in, scheduling, inspections, tech productivity
Marketing solutions: Campaign automation, retention journeys, equity mining, reputation
Conduct usage audits and work with customers to close adoption gaps.
Performance Improvement & Dealership Optimization
  • With Account Manager, analyze dealership performance metrics and translate them into actionable recommendations.
  • Lead on-site or virtual coaching sessions focused on improving:
  • Technician efficiency & labor hours
  • Lead response times, appointment set ratios, and close rates
  • Service retention, upsell capture, and multi-point inspection usage
  • Marketing ROI and customer lifetime value
  • Deliver scalable workflows, playbooks, and best practices tailored to dealership size.

Customer Engagement & Value Demonstration
  • Focus on customer operational performance and adoption.
  • Dealerships visits will be coordinated by the Account Manager, who maintains primary ownership of the customer relationship.
  • Participate in QBRs with Account Managers to present data, performance insights, and product roadmaps.
  • Provide clear ROI storytelling that ties product usage to KPI improvements.
  • Build strong relationships with dealership stakeholders (GMs, Fixed Ops Directors, Service Managers, Sales Managers, BDC Leads, Marketing Managers).

Data Analysis & Reporting
  • Monitor usage dashboards, performance KPIs, and adoption analytics to identify trends and prioritize accounts.
  • Deliver clear, data-backed recommendations and action plans.
  • Maintain documentation of customer progress, including training logs, KPIs, and next steps.

Cross-Functional Collaboration
  • Provide Product and Engineering teams with field insights related to:
  • Feature gaps
  • Integration requests (e.g., DMS, CRM, OEM tools)
  • Workflow challenges
  • Competitive intelligence
  • Work with Support and Professional Services to resolve technical issues impacting adoption.
  • Partner with Marketing to share customer success stories and support case studies.

Territory Support
  • Coordinate with Account Managers to support renewal readiness by driving proactive value realization. Prioritization for Adoption, At Risk Customers, Strategic Accounts.
  • Recommend prioritize on which accounts need on-site vs. virtual engagement.
  • Assist with onboarding workflows for new rooftops added through expansion.

Qualifications
Required
  • 3-7+ years' experience in automotive SaaS, dealership operations, training, or consulting.
  • Strong working knowledge of dealership processes across fixed ops, variable ops, CRM, and marketing.
  • Hands-on experience with one or more automotive technologies (DMS, CRM, service scheduling, marketing platforms).
  • Excellent skills in coaching, training, process improvement, and data analysis.
  • Ability to communicate complex workflows clearly to dealership users and leaders.

Preferred
  • Familiarity with major DMS providers (CDK, Reynolds, Dealertrack, Tekion).
  • Experience with CRM platforms (Elead, VinSolutions, DealerSocket, etc.).
  • Background in BDC operations, service lane management, or dealership marketing.
  • Prior experience in a Product Specialist, Trainer, Consultant, or Fixed Ops role.
  • Proven ability to present insights to executive audiences (GMs, Fixed Ops Directors, Dealer Principals).

Success Metrics
  • Product adoption & utilization levels across DMS, CRM, Service, Marketing Platforms
  • Performance KPI improvements (service hours, CRM conversion, marketing ROI, etc.)
  • Customer satisfaction (NPS/CSAT) and reduction in escalations
  • Impact on renewal readiness through value demonstration
  • Completion of performance engagements and achievement of customer objectives
  • Quality of documentation, reporting, and best practice delivery
  • Competencies
  • Operational Expertise - Deep understanding of automotive workflows.
  • Product Mastery - Expert-level proficiency in assigned solutions.
  • Analytical Mindset - Uses data to diagnose issues and guide coaching.
  • Communication & Coaching - Clear, patient, and persuasive.
  • Customer Empathy - Understands the daily realities of dealership teams.
  • Collaboration - Works seamlessly with Account Managers and cross-functional partners.
  • Execution Discipline - Organized, dependable, and detail-oriented.
  • Travel
  • 60- 75% depending on territory/area size, customer needs, and on-site support requirements.

EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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