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Dealer Performance Manager Jobs in New York (NOW HIRING)

Solera

Solutions Performance Manager

Manhattan, NY · On-site +1

Performance Manager / Product SME, Dealer Solutions Account Management SME expert in one of: DMS, CRM, Service or Marketing Employment Type: Full-Time Role Overview * The Solutions Performance ...

Performance Ford of Somerville

BDC MANAGER

Somerville, NJ · On-site

$90K - $150K/yr

BDC Manager - Ford Dealership Location: Performance Ford of Somerville NJ Compensation: $90,000 - $150,000 annually (performance-based) Benefits: Full Benefits Package + 401(k) About the Opportunity ...

Performance Ford of Somerville

BDC MANAGER

Somerville, NJ · On-site

$90K - $150K/yr

BDC Manager - Ford Dealership Location: Performance Ford of Somerville NJ Compensation: $90,000 - $150,000 annually (performance-based) Benefits: Full Benefits Package + 401(k) About the Opportunity ...

Westlake Financial

Dealer Account Manager

Yonkers, NY · On-site

The Dealer Account Manager position offers a highly incentivized performance-based compensation package. A motivated and driven individual can earn up to and beyond a six-figure income. We invite you ...

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Dealer Performance Manager information

See New York salary details

$43.8K

$108.9K

$167.9K

How much do dealer performance manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for dealer performance manager in New York is $108,887.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $137,800.00 per year, depending on experience, location, and employer.

What is a dealer performance manager?

Dealer Performance Managers are professionals who work with automotive dealerships to help improve their sales, operations, customer satisfaction, and profitability. They analyze dealership performance metrics, identify growth opportunities, and implement best practices to boost overall efficiency. Dealer Performance Managers also provide training, coaching, and ongoing support to dealership teams to ensure they meet manufacturer standards and business goals.

What are the key skills and qualifications needed to thrive as a dealer performance manager?

To excel as a Dealer Performance Manager, you typically need a background in business, sales management, or automotive operations, often supported by a relevant bachelor’s degree. Familiarity with CRM systems, dealership management software, and performance analytics tools is crucial. Strong relationship-building, negotiation, and problem-solving skills help you effectively partner with dealers and drive improvement. These competencies ensure you can analyze performance data, implement effective strategies, and foster partnerships that lead to increased sales and customer satisfaction.

What are some common challenges faced by dealer performance managers, and how can they effectively address them?

Dealer Performance Managers often encounter challenges such as aligning dealer goals with company objectives, addressing performance gaps, and fostering improvement across diverse dealer networks. To effectively address these challenges, they need strong communication and analytical skills to assess performance data, provide actionable feedback, and build trusting relationships with dealers. Regular site visits, collaborative goal-setting, and tailored training programs are key strategies for supporting dealers and driving consistent performance improvements.

What is the difference between Dealer Performance Manager vs Sales Manager?

AspectDealer Performance ManagerSales Manager
Primary FocusOptimizing dealer operations, performance metrics, and dealer relationshipsManaging sales teams, driving sales targets, and customer acquisition
Required CredentialsExperience in automotive or dealership operations, relevant certificationsSales experience, leadership skills, often sales certifications
Work EnvironmentDealerships, corporate offices, dealer networksDealerships, sales floors, corporate offices
Industry UsageCommonly used in automotive, heavy equipment, and retail dealershipsWidely used across various retail and automotive sales sectors

The Dealer Performance Manager focuses on improving dealer operations and performance, while the Sales Manager concentrates on leading sales teams and achieving sales targets. Both roles require industry-specific experience but differ in their core responsibilities and focus areas.

What does a dealer performance manager do?

A dealer performance manager oversees the performance of automotive or retail dealers by analyzing sales data, implementing strategies to improve dealer efficiency, and ensuring compliance with company standards. They often collaborate with sales teams, use performance management tools, and may require industry certifications or experience in sales or dealership operations.

What are popular job titles related to Dealer Performance Manager jobs in New York?

For Dealer Performance Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Dealer Performance Manager jobs in New York look for?

The top searched job categories for Dealer Performance Manager jobs in New York are:

What cities in New York are hiring for Dealer Performance Manager jobs?

Cities in New York with the most Dealer Performance Manager job openings:

Dealer Performance Manager jobs near you
Infographic showing various Dealer Performance Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $108,887 per year, or $52.3 per hour.

Solutions Performance Manager

Solera

Manhattan, NY • On-site, Remote

Full-time

Posted 25 days ago

Job description

Performance Manager / Product SME, Dealer Solutions Account Management
SME expert in one of: DMS, CRM, Service or Marketing
Employment Type: Full-Time
Role Overview
  • The Solutions Performance Manager / Product SME for [Product] is a dealership operations and product expert responsible for ensuring customers achieve maximum value from their [???] inset DMS, CRM, Service, and Marketing.
  • They work side-by-side with Account Managers to:
  • Drive product adoption
  • Deliver performance improvement recommendations
  • Optimize dealership workflows
  • Provide training, insights, and best practices
  • Support renewal and expansion by demonstrating measurable results
  • This role is highly consultative, hands-on, and data-driven, acting as the "product and performance engine" for the territory.

Key Responsibilities
Product Adoption & Utilization Leadership in assigned Platform (DMS/CRM/Service/Marketing)
Ensure customers fully adopt and use their contracted solutions, including:
DMS workflows: Service, Parts, Accounting, Inventory, Variable Ops
CRM workflows: Lead handling, BDC processes, showroom tracking
Service operations: Lane check-in, scheduling, inspections, tech productivity
Marketing solutions: Campaign automation, retention journeys, equity mining, reputation
Conduct usage audits and work with customers to close adoption gaps.
Performance Improvement & Dealership Optimization
  • With Account Manager, analyze dealership performance metrics and translate them into actionable recommendations.
  • Lead on-site or virtual coaching sessions focused on improving:
  • Technician efficiency & labor hours
  • Lead response times, appointment set ratios, and close rates
  • Service retention, upsell capture, and multi-point inspection usage
  • Marketing ROI and customer lifetime value
  • Deliver scalable workflows, playbooks, and best practices tailored to dealership size.

Customer Engagement & Value Demonstration
  • Focus on customer operational performance and adoption.
  • Dealerships visits will be coordinated by the Account Manager, who maintains primary ownership of the customer relationship.
  • Participate in QBRs with Account Managers to present data, performance insights, and product roadmaps.
  • Provide clear ROI storytelling that ties product usage to KPI improvements.
  • Build strong relationships with dealership stakeholders (GMs, Fixed Ops Directors, Service Managers, Sales Managers, BDC Leads, Marketing Managers).

Data Analysis & Reporting
  • Monitor usage dashboards, performance KPIs, and adoption analytics to identify trends and prioritize accounts.
  • Deliver clear, data-backed recommendations and action plans.
  • Maintain documentation of customer progress, including training logs, KPIs, and next steps.

Cross-Functional Collaboration
  • Provide Product and Engineering teams with field insights related to:
  • Feature gaps
  • Integration requests (e.g., DMS, CRM, OEM tools)
  • Workflow challenges
  • Competitive intelligence
  • Work with Support and Professional Services to resolve technical issues impacting adoption.
  • Partner with Marketing to share customer success stories and support case studies.

Territory Support
  • Coordinate with Account Managers to support renewal readiness by driving proactive value realization. Prioritization for Adoption, At Risk Customers, Strategic Accounts.
  • Recommend prioritize on which accounts need on-site vs. virtual engagement.
  • Assist with onboarding workflows for new rooftops added through expansion.

Qualifications
Required
  • 3-7+ years' experience in automotive SaaS, dealership operations, training, or consulting.
  • Strong working knowledge of dealership processes across fixed ops, variable ops, CRM, and marketing.
  • Hands-on experience with one or more automotive technologies (DMS, CRM, service scheduling, marketing platforms).
  • Excellent skills in coaching, training, process improvement, and data analysis.
  • Ability to communicate complex workflows clearly to dealership users and leaders.

Preferred
  • Familiarity with major DMS providers (CDK, Reynolds, Dealertrack, Tekion).
  • Experience with CRM platforms (Elead, VinSolutions, DealerSocket, etc.).
  • Background in BDC operations, service lane management, or dealership marketing.
  • Prior experience in a Product Specialist, Trainer, Consultant, or Fixed Ops role.
  • Proven ability to present insights to executive audiences (GMs, Fixed Ops Directors, Dealer Principals).

Success Metrics
  • Product adoption & utilization levels across DMS, CRM, Service, Marketing Platforms
  • Performance KPI improvements (service hours, CRM conversion, marketing ROI, etc.)
  • Customer satisfaction (NPS/CSAT) and reduction in escalations
  • Impact on renewal readiness through value demonstration
  • Completion of performance engagements and achievement of customer objectives
  • Quality of documentation, reporting, and best practice delivery
  • Competencies
  • Operational Expertise - Deep understanding of automotive workflows.
  • Product Mastery - Expert-level proficiency in assigned solutions.
  • Analytical Mindset - Uses data to diagnose issues and guide coaching.
  • Communication & Coaching - Clear, patient, and persuasive.
  • Customer Empathy - Understands the daily realities of dealership teams.
  • Collaboration - Works seamlessly with Account Managers and cross-functional partners.
  • Execution Discipline - Organized, dependable, and detail-oriented.
  • Travel
  • 60- 75% depending on territory/area size, customer needs, and on-site support requirements.

EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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