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Remote Cybersecurity Researcher Jobs in Colorado

Makpar

Service Center Analyst

Denver, CO · Remote

We combine functional and technical expertise in cloud engineering, data management, cybersecurity ... This role is largely responsible for providing remote customer support for Federal Government ...

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Remote Cybersecurity Researcher information

What is the difference between Remote Cybersecurity Researcher vs Remote Security Analyst?

AspectRemote Cybersecurity ResearcherRemote Security Analyst
CertificationsCompTIA Security+, CISSP, CEHCompTIA Security+, CISSP, GIAC Security Essentials
Work EnvironmentResearch labs, cybersecurity firms, remote research projectsSecurity operations centers, corporate IT teams, remote monitoring
Primary FocusIdentifying vulnerabilities, developing exploits, researching threatsMonitoring security systems, incident response, implementing security measures
Industry UsageCybersecurity research companies, academia, government agenciesBusinesses, financial institutions, healthcare, government agencies

Remote Cybersecurity Researchers focus on discovering vulnerabilities and researching threats, often working in labs or research settings. In contrast, Remote Security Analysts monitor and respond to security incidents within organizations. Both roles require similar certifications but serve different functions in cybersecurity operations.

What does a Remote Cybersecurity Researcher do?

A Remote Cybersecurity Researcher analyzes security threats, vulnerabilities, and cyberattack trends to help organizations protect their digital assets. They conduct research on emerging technologies, develop detection tools, and often collaborate with other security professionals to improve cyber defenses—all while working from a remote location. Their work may involve publishing findings, reverse engineering malware, and advising on best practices for cybersecurity.

What are the key skills and qualifications needed to thrive as a Remote Cybersecurity Researcher, and why are they important?

To thrive as a Remote Cybersecurity Researcher, you need deep expertise in computer networks, cryptography, threat analysis, and relevant degrees or certifications such as CISSP or CEH. Familiarity with tools like Wireshark, Metasploit, and various programming languages (e.g., Python, C++) is typically required. Outstanding problem-solving, self-motivation, and strong written communication are vital soft skills for remote collaboration and effective reporting. These skills ensure you can identify, analyze, and mitigate cybersecurity threats efficiently while working independently in a distributed team environment.

What are some common challenges faced by remote cybersecurity researchers, and how can they overcome them?

Remote cybersecurity researchers often encounter challenges such as maintaining secure access to sensitive data, staying up-to-date with evolving threats, and collaborating effectively with distributed teams. To overcome these, it's important to use secure VPNs and regularly updated security tools, engage in continuous learning through online courses and threat intelligence feeds, and leverage collaboration platforms like Slack or Microsoft Teams to share findings and coordinate projects. Building a strong routine and proactively communicating with colleagues can also help remote researchers stay productive and connected.
What are popular job titles related to Remote Cybersecurity Researcher jobs in Colorado? For Remote Cybersecurity Researcher jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Cybersecurity Researcher jobs in Colorado look for? The top searched job categories for Remote Cybersecurity Researcher jobs in Colorado are:
What cities in Colorado are hiring for Remote Cybersecurity Researcher jobs? Cities in Colorado with the most Remote Cybersecurity Researcher job openings:
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Infographic showing various Remote Cybersecurity Researcher job openings in Colorado as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Service Center Analyst

Service Center Analyst

Makpar

Denver, CO • Remote

Full-time

Re-posted 24 days ago

Job description

Who we are:

Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.

Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.

When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.


The Position:
 
Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role. The ideal candidate must reside within an hour's commute of Washington, D.C or Denver, CO.
Role Specific Duties:
  • Handling incoming phone requests from customers
  • Handling incoming electronic requests (Chat, Email, and Fax) from customers
  • Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.
  • Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)
  • Researching customer requests to ensure accurate information and resolutions are provided
  • Escalating customer requests that cannot be handled at the Service Center to the appropriate support team
  • Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation
  • Creating, updating, and retiring service center knowledge documentation
  • Attend and participate in team meetings to surface and discuss process improvements and service offering changes
Required Qualifications:
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Must reside within an hour's commute of Washington, D.C or Denver, CO.
  • Minimum of 2 years in customer service; experience in a service desk or call center environment preferred.
  • HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire.
  • Strong critical thinking abilities.
  • Excellent active listening and communication skills.
  • Experience with ticketing applications (Jira, ServiceNow, or other customer service tracking systems).
  • Familiarity with BMC Remedy Service Management preferred.
  • Experience providing technical support for any Human Resource based IT applications preferred.
  • This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minumum of 3 years to obtain. 
Benefits:

At Makpar Corporation we understand that we all need to balance work and life - that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.

Start your career today and be a part of something meaningful!

Makpar is an Equal Opportunity Employer.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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